Customer Service Sales Representative

Stacey Liles

*** ******* **, ****** ** *****

Home: 678-***-**** Cell: 678-***-****

******.*****@******.***

Professional Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency

to minimize customer dissatisfaction and increase customer loyalty. I obtain superior computer skills with excellent telephone etiquette. Customer-focused representative with a proven capacity to troubleshoot issues to

ensure customer satisfaction.

Skill Highlights

Microsoft Office Proficiency

Excel spreadsheets

Meticulous Attention to Detail

Results-Oriented

Self-Directed

Time Management

Strong Problem Solver

Dedicated Team Player

Professional Experience

Chico's FAS October 2007 to Current

Remote Agent-Customer Service/Sales Representative

Winder, Ga

Formulated and enforced Service Center policies, procedures and quality assurance measures. Led the

selection and implementation of a new sales module to drive higher sales standards. Led a team of

customer service representatives to increase service center profitability. Provided accurate and

appropriate information in response to customer inquiries.

Military Mortgage May 2003 to October 2007

Junior Loan Processor

Lawrenceville, Ga

Executed the loan origination process, including ordering credit reports, appraisals and preliminary title

reports.

Dr. McNew February 2001 to May 2002

Front Office

Winder, Ga

Managed the receptionist area, including greeting visitors and responding to telephone and in-person

requests for information. Made copies, sent faxes and handled all incoming and outgoing

correspondence. Organized files, developed spreadsheets, faxed reports and scanned

documents. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing

issues.

Education and Training

Gwinnett Technical College

Associates Degree Registered Nursing

Lawrenceville, GA

Winder Barrow High School 2002

Health Sciences

Winder, GA

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