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Customer Service Manager

Port St. Lucie, Florida, United States
February 28, 2018

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**** ** ******** ****** / **** St Lucie, FL 34953 / 646-***-**** Email:

Career Focus

Versatile and motivated experienced professional in Investment Banking, Accounting, Business Development, and Administration

Professional Experience

Lead Specialist Mutual Funds Services Brown Brother Harriman & Co 2006- 2018

Review and complete Fund Documentation.

Facilitate all facets of the investment process including resolution of any post trade execution road blocks including legal and compliance issues across 100+ client relationships.

Coordinate/Participate in meetings with Legal, Funds/Transfer Agents and client to resolve AML/Legal issues.

Communicate with Operations (Mutual Fund Trade execution/settlements), Conversion Team and client to finalize plan and timeline for conversion projects.

Organize and maintain client and fund company information

Contact Fund Companies to ensure external accounts are set up properly.

Participate in the implementation of policies, procedures and controls

Trained new hires within the department and assisted the supervisor on daily tasks

Provide consistent high quality customer service to ensure timeliness and accuracy of responses and reporting

Processing ACATS

Processing transfer

Maintaining client expectations

A/P and A/R Office Manger Mark Limousine Maspeth, NY 2004- 2006

Handle all billing discrepancies in accounts payable

Analyze, review, and evaluate invoices for accuracy

Generate comprehensive reports to management on potential monetary losses to the company

Coded vouchers

Bookkeeper/ Office Manager Telcom Telephone Island Park, NY 2000-2004

Post journal entries

Trial Balance

Reconcile bank accounts

General Ledger

Handle all billing discrepancies in accounts payable and accounts receivable

Analyze, review, and evaluate invoices for accuracy

Generate comprehensive reports to management on potential monetary losses to the company

Track, review, and process media invoices

Ensure timesheets and payroll are processed on a timely basis

Research and respond to vendor inquiries

Assistant Financial Manager Wheels America Farmingdale, NY. 1997-2000

Collected outstanding invoices for all accounts

Proposed write offs’ for un-collectable debts

Processed semi-monthly payroll for employees

Coded vouchers and processed check runs

Conducted credit analysis reports for prospective clients

Prepared monthly financial statements for key accounts

Assisted in compiling daily cash deposits

Distributed weekly sales reports to upper management

Provided troubleshooting assistance to employees


DeVry University New York 09/2012 – 2015

Bachelor’s Degree: Technical Management Concentration in Accounting.

Taylor Business Institute New York, NY. 4/2004-06/2005

Associates Degree in Business Administration graduation date June 2005

Computer skills

Proficient in Word, Excel, Power Point, Access (including VBA macros and pivot tables), Acrobat reader, Nuances Power PDF, QuickBooks, BNA income tax Planner and Turbo Tax.


Adult First Aid/CPR/AED


Available upon request

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