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Customer Service Sales

Location:
Berwick, Pennsylvania, United States
Posted:
February 28, 2018

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Resume:

Andrea K Smales

** ****** **

Larksville PA *****

570-***-**** ac4m7t@r.postjobfree.com

Summary Training, Suppy Chain, Logistices, Inside Sales and customer service, Commodities, purchasing and Inventory control management. Computer proficiency. Energetic, enthusiastic, and motivated. Goal oriented, Integrity-centered professional with great interpersonal skills, a real team player. Trainer, Inside sales, Electronic repair, buyer, purchasing and Team leader experience.

Technical SAP, MP2, Microsoft Office, POLIS, PROFIT, AS400, Oracle and XPD2 experience.

Skills Worked with Quickbooks and Business Objects programs. Managed data

bases and backorder reports and managed VMI for Wakefern Foods. Assisted with accounts payable and accounts receivable. Extensive customer service experience. Inventory control experience and great organizational skills.

Experience

07/02/2014 Genpact, LLC, Wilkes-Barre, PA

to present Inside Sales/Account Manager/VMI Trianer/Analyst

VMI Trainer/manager. Trained Vendor managed inventory and supply chain for account management using CRP IBM system

VMI Analyst for Delhaize/Food Lion. Order management and Sales reporting duties. Extensive involvement with Logistics for efficient truck opportunities. Forecasting Ads and promotions with the BU and Demand Planners. Responsible for ordering refrigerated product for promotions and turn. SAP, Matrixs and Business Objects experience. Member of the Training and Development Team

03/08/2009 Kraft Foods, Wilkes-Barre, PA

to 07/2014 Inside Sales/Account Manager/VMI Trainer

VMI Trainer/manager. Trained Vendor managed inventory and supply chain for account management using CRP IBM system.

VMI Analyst for Wakefern Foods Refrigerated. Order management and Sales reporting duties. Extensive involvement with Logistics for efficient truck opportunities. Forecasting Ads and promotions with the BU and Demand Planners. Responsible for ordering refrigerated product for promotions and turn. SAP, Matrixs and Business Objects experience. Member of the Training and Development Team

06/01/04 to Vectron International, LLC. Mt. Holly Springs PA

03/05/2009 Inside Sales / Expeditor

Inside sales for distribution, commercial and military accounts. Liaison

between the customer and factory for expediting of product lines. Assist inside

sales and customer service representatives with factory issues globally.

Assist accounting, production and shipping with customer issues.

10/29/01 to General Electric Supply Co Harrisburg PA

4/20/2003 Electrical Commodities Manager for Tyco Electronics

Preformed electrical buyer functions for Tyco Electronics. Inside sales for both contractor and industrial accounts. Shipping and receiving functions. Responsible for setting up special Pricing Agreements with vendors. Answering multi- line phone system. Assisted accounts payable for the Harrisburg and North Carolina branches.

7/23/98 to Industrial Distribution Group York PA

10/27/01 Buyer/ Group Leader

Buyer for tool crib at Tyco Electronics site. Acted as Group Leader

for all shifts. Purchased all plant and maintenance supplies. Responsible for setting up

MP2 inventory system at the tool crib. POLIS and PROFIT program experience.

Inventory control, purchasing, data base and office skills.

11/23/97 to Lebanon Valley Laser & Graphics Cleona PA

5/22/99 Partner

Sales of Remanufactured Toner cartridges. Involved with accounts payable and

receivable. Partner in business involved with advertising and marketing product.

07/23/1985 to Sears Product Services Harrisburg PA

11/22/97 Electronics Technician

Repaired consumer Electronics to component level. Worked in the

shop and customers homes. Aided counter sales, helped in the

office and on phones. Worked in scheduling and customer service.

Repaired televisions, video cassette recorders, camcorders, microwaves, washers

and dryers, ranges, dishwashers, garbage disposals, vacuum cleaners,

projection television, and stereo’s.

Education

2010 Pennsylvania State University Lehman PA

Certificate - Supply Chain Logistics

1983 to 1985 Pennsylvania State University Lehman PA

Associate in Electrical Engineering Technology

Worked in the office of University Relations during time there.

Chosen by the Dean of Admissions to assist in hiring an EOP coordinator. Member of the

Hayfield Ambassadors. Assisted with Mailing lists to all Penn State Alumni for special

events. Worked at setting up continuing education classes at the Lehman campus.

1977 to 1983 Northwest Area Highschool Shickshinny PA

Academic

Professional Member of the Lebanon Valley Chamber of Commerce



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