Donna Elmore

***** *** ** **, ****** Valley CA, *2555

951-***-****

ac4m1m@r.postjobfree.com

Profile Summary

Accomplished Medical Records Office Administrator with almost 15 years of healthcare administration experience in multiple roles. Skilled in overseeing and streamlining operational management in high-volume stressful environments. Specific background in Medical Records, Human Resources, data tracking, database management, and HIPPA regulatory reporting. Readily participates in cross-functional teams to improve processes and standard operating procedures. An articulate and results-oriented professional recognized for commitment to ongoing education and service quality.

Experience

Medical Records Coordinator Dec 2013 - Present

American Addiction Centers Temecula, CA

• Managed daily operations and document organizational process of a high volume rehabilitation center.

• Analyze and evaluate all current and closed records, including: prepping, scanning, auditing, verifying, and quality assurance.

• Answer and respond to telephone calls, process all credit cards for client cash and treatment payments, post checks and cash received each day, Manage client financial accounts, sort and distribute all mail pull charts, gather and accurately record insurance information from patients.

• See that all records are stored securely and handled in compliance with HIPPA privacy and security regulations.

• Accurately file patient information, arrange patient charts for appointments, track cases and referrals, scan information into electronic systems, meet with clients to discuss all financial issues and collections.

• Maintains all Petty cash and deposits, completes searches of all client’s properties, maintains records of spread sheets balanced on a daily basis. Medical Records Manager July 2006 – May 2011

Orthopedic Medical Group Riverside, CA

• Provided operational, legal, Human Resources and administrative support to the management of a thriving orthopedic office, including the management of 22 direct employees.

• Assisted in the development of daily staff operations, programs, policies and procedures that supported practice priorities, goals and objectives.

• Maintained open channels of communication with patients and practice management regarding issues and administrative questions.

• Analyzed and evaluated all current and closed records, handled record processing and maintenance, including: collection of current and discharged records, prepping, scanning, verifying, auditing, analysis of the record for physician documentation, release of information, processing subpoenas, profiling physician activity, compiling reports and records for medical staff committee review, record retention and storage processes, ongoing record review and transcription.

• Strong familiarity with HIPAA, JCAHO, CHAPS, EMR and EHR guidelines.

• Drafted and filed complaints, pleadings, notices and motions related to malpractice petitions.

• HIPPA Officer.

Medical Records Coordinator April 2001 – March 2006 Visiting Nurses Association Riverside, CA

• Managed daily operations and documented organizational processes of a high volume nursing administration organization.

• Developed and implemented operational policies and procedures for a 5-member team in Medical Records.

• Analyzed and evaluated all current and closed records, handled record processing and maintenance that includes collection of current and discharged records, prepping, scanning verifying, auditing, analysis of the record for physician documentation, release of information, processing subpoenas, profiling physician activity, compiling reports and records for medical staff committee review, record retention and storage processes.

• Ongoing record review and transcription, ensuring the accurate completion of appropriate documents and regulatory compliance

• ensured that all documentation met state and federal guidelines.

• Monitored the coding and overall maintenance of records and data tracking related to patient status.

• Served as liaison for patient and physician inquiries, routing to the appropriate party and providing resolution recommendations.

• Trusted to update patient database due to professional handling of sensitive, confidential information.

Education

High School Diploma June 1981

Corona Senior High School Corona, CA

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