Electronic Banking Specialist
Resume:
Luke Benning
*** ********* **. ***********, ** **601
*******@*****.***
EDUCATION
Ohio University D ecember 2015
Bachelor of Science, Applied Management
Minor: Communications Studies
● Completed coursework in Consumer Marketing and Information Systems
● Utilized Windows and Macintosh Operating Systems to complete coursework
● GPA: 3.66
Associate of Applied Business Degree, Business Management Technology May, 2014
● Chosen concentration: Website Management and Networking Concepts
● Dean’s List for Fall & Spring 2012-2013 school year
● Ohio University – Chillicothe Honors Scholarship Recipient EXPERIENCE
Kingston National Bank – IT Department
Kingston, OH
Electronic Banking Specialist August 2016 – Current
● Troubleshoot and fix online banking login issues for customers and employees
● Collaborate with third-party service providers to resolve issues
● Lead the Internet Banking Team comprised of roughly 15 individuals
● Establish and lead annual site visits for business customers
● Perform bank-wide risk assessments for online banking products
● Train new employees to use bank information systems Kingston National Bank – South Bloomfield
South Bloomfield, OH
Head Teller/Teller August 2015 – August 2016
● Oversaw daily teller operations
● Created monthly schedule for branch
● Opened and maintained accounts
● Managed transactions involving customers’ money
● Solved various problems utilizing people across multiple branches of the organization
● Created a proposed internship program to be implemented by the institution Ohio University – Chillicothe Testing Center
Chillicothe, OH
Testing Center Proctor August 2012 – December 2015
● Scheduled & proctored OU-C, online, and other institutional exams
● Helped develop and organize procedure manual
● Experienced user of SIS PeopleSoft information system as well as Appointment-Plus software
● Assigned numerous internal projects requiring critical thinking and organization
● Participated in numerous orientations assisting students with selecting and registering classes ADDITIONAL SKILLS & QUALIFICATIONS
● General IT Management
● Social media management - Utilize Hootsuite for administration
● Proficiency in Microsoft Office Applications as well as online document software (Ex. G-Suite)
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