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Manager Sales

Charleston, South Carolina, United States
February 27, 2018

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**** ******** **., *** ***

Charleston, SC *****



Top-performing management professional with 8+ years' outstanding track record of success in diverse retail assignments. Client-focused, self-motivated and driven individual who has a proven record of exceeding sales targets and handling retail store operations effectively by employing presentation and negotiation skills. Strong interpersonal skills and solid ethical behavior aimed at managing both assets and employees.


Strong planning and organizational skills Effective communication skills Able to travel as needed

Excellent product knowledge Excels in fast-pace environs Client relationship focused Detailed follow through Resilient and persistent Project and team management Inventory & expense control Staff hiring & development High degree of self-motivation


Forever 21, Charleston, SC September 2015 - Present

General Manager

Selected to relocate to high-volume store of 8.5M and 65 employees due to successfully managing first store assignment within initial six months with company. Store was considered a turn-around location as it was the lowest performing store in terms of sales goals and key metrics.

•Recognized by Vice President for increasing sales and Average Dollar Sale (ADS) by 25% in 90 days

•Recruit and develop talent by promoting eight members of management within four months

•Store experienced a fire in March 2016 and all merchandise was deemed unsalvageable; led the team in the process of closing and reopening the store within three months.

•Selected as Credit Card Champion for the district, which entails developing action plans with twelve stores on a weekly basis to ensure credit card performance is above company standard

•Develop merchandising and loss prevention strategies

•Execute corporate programs and exceed credit card sales goals every month for the past eight months

•Drive optimal customer satisfaction, associate productivity, and P&L results

•Trained three Store Managers and other members of management throughout the district

•Travel throughout region to assist in retraining and provide mentorship for fellow Store Managers

•Provide strategic, operational and financial leadership and maintained national service standards

•Reversed store's downward spiral by overhauling systems, processes, training programs and personnel.

•Conduct monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.

Forever 21, Asheville, NC February 2015 – September 2015

General Manager

Recruited to execute a Grand Opening in a new outlet mall in a 3-week time frame. Responsible for all new store opening procedures; staffing and training of 65 associates and 10 members of management.

•Led district (#1 of 12 stores) in Units Per Transaction and customer satisfaction surveys for 12 weeks in a row

•Developed highly effective marketing campaigns to increase community involvement and customer base

•Handled all merchandising, inventory control, ordering, cash control, and maintenance.

•Analyzed sales, sell-through, penetration, and inventory units on hand to maximize volume

•Developed incentive programs to reward top-performers

•Worked closely with District Manager to develop best practices for shrink control and inventory process

Ross Stores Inc., Pooler, GA June 2014 – February 2015

General Manager

Responsible for new store opening that included overseeing all staffing, training, and merchandising processes.

•Recognition for top sales to budget and sizing results region-wide in 3rd quarter

•Recognized by District Manager and Zone Director as top performer for exceeding goals within region

•Demonstrated ability to motivate and lead 50 associates and 5 supervisors

Ross Stores Inc., Concord, NC June 2010 – June 2014

General Manager

Started as part-time sales associate and received four promotions in less than four years, including promotion to Store Manager of 9M volume store responsible for supervising 50 associates.

•Supervise and coach retail associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

•Analyze monthly store reports to evaluate controllable expenses and overall store performance


University of South Carolina, Columbia December 2011

Bachelor of Science

Major: Psychology


Proficient in StaffWorks, PeopleWorks, SuccessFactors, Kronos, QuickBooks, Stata, SQL, JMP, SAS, Virtual Leader, Microsoft Office

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