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Service Representative Field

United States
February 27, 2018

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Alicia Scaggs

**** **** **

Little Rock, Arkansas, United States 77090



Ricoh, United States

FSR- (Field Service Representative) May 2014- March 2015 & October 2016 -present

Supports the daily operations of one or more MS location including any or all of the following:

Copy production/ finishing work

Maintaining billing logs and reports.

Supports the region’s logs and reports during implementation and fills in for absences or vacations throughout the RICOH management services location.

Ensures field compliance with RICOH Service Excellence performance requirements by filling weekly status reports.

Planning and arranging daily huddles

Provides desktop training to end users on the use of multifunctional devices as printers

Prepares mail and incoming/ outgoing packages either between departments or buildings.

Performs high volume copying on high end equipment for customers per their specifications.

Performs file room function including purging of files for archiving.

Analyze customer or RICOH projects and provide lower cost alternatives.

Billing specialist/contract administrator (March 2015- October 2016)

Responsible for accurate, timely, complex customer billing

Administers the contract billing and creation, the integrity utilizing knowledge of company products, processes and internal resources.

Provides advice as well as training on complex customer billing and contracts to ensure successful administration and billing in order to prevent the issues from occurring in the future.

Works with collection issues and customer disputes requiring a high degree of account management and interfaces with Ricoh departments and customers.

Walgreens Southaven Mississippi United States

Shift lead (manager) October 2013 – May 2014

Direct and coordinate activities of businesses or departments concerned

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing attention.

Manage staff, preparing work schedules, assigning specific duties, and hold meetings with employees.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary

Walmart Hot Springs Village Arkansas United States

Pharmacy tech February 2007 - September 2013

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Place special orders or call other stores to find desired items.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

preparing prescriptions for customers

assisting pharmacist in daily activities

Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.


Olive Branch High Mississippi United States

High School Diploma, May 2007

member of the Spanish club

member of the Sign language club

member of TSWAT (teen students working against tobacco)

University of Phoenix Arizona United States

Associate of Arts in health administration and medical records, April 2011

who's who amongst students

Additional Skills

over the phone skills

proficiency with Word, Excel, PowerPoint, and Access

35.6 net wpm

billing insurance

References available upon request

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