YVETTE DIAZ

**** ********* ***** *** ***** New York 11706 Tel. 631-***-**** Email: ac4lzz@r.postjobfree.com

Administrative professional with over 8 years of experience in office operation management. Self-starter passionate for continuous improvement accountable-integrity, pursuit of excellence.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Sunrise Manor February 2015 to Present

Receptionist/Recreational Aide Bay Shore, New York

Handled sensitive data such as health records and personal files

Mentored residents who suffered from dementia or Alzheimer’s by motivating them to be involved in daily activities

Provided residents with social and emotional support by engaging in Therapeutic Recreational activities such as circle of friends, morning social and sensor group documenting and maintaining residents daily activity log

Assisted in providing meals and monitoring diet restrictions of residents

Directed high volume of phone calls to doctors and nurses regarding family members health concerns, needs/restrictions and care

Suffolk Foot and Ankle November 2012 to November 2017

Executive Assistant Medford, Riverhead and Patchogue, New York

Assisted in marketing activities to increase the number volume of patients by introducing our specialty to other medical offices such as physical therapist, walk in clinics and endocrinologist, who may have patients that need to see a podiatrist

Field supervisor in 1/3 offices, monitoring office supplies, overseeing and reporting back to management analyzing good/bad behavior

Responsible for the number of incoming patients in the office and overseeing activities being performed in multiple offices

Enforced office policy to staff and established departmental goals by having monthly meetings with manager

Assisted doctors with diabetic care and in office surgeries

Coordinate communication, track and follow up on request and identify those which require immediate attention

Received hands on training to further education in the health care system

Answered high volume of calls to ensure that patients were directed to appropriate personnel

Followed insurance carrier guidelines to ensure that patients fulfilled referral requirements

Upheld NYS regulations while ordering pharmaceutical prescriptions for patients

Followed all infection and control procedure

Bay Shore Brightwaters Rescue March 2012 to July 2017

Volunteer Bay Shore, New York

Responded to dispatched emergencies providing medical support providing transportation to a medical facility

Maintaining documentation of required licensure, safely training, OSHA and HIPPA training and other related requirements

Maintained comprehensive knowledge of emergency protocol, medical equipment, CPR techniques and defibrillator use

Cleaned and disinfected ambulances after each call and replaced any supplies necessary to perform duties

Worked collaboratively with EMT’s, paramedics and/or register nurses

Maintained thorough patient care documentation

New York Commercial Bank October 2011 to November 2012

Financial Service Associate Hauppauge, New York

Accurately handled cash and credit transactions, provided customer service to clients and balanced drawer and petty cash

Responsible for reconciliation of cash, credit and check transactions for clients of up to 10k daily

Exceeded monthly quota by recognizing sales and referrals

Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, selling cashier checks, travelers checks; assisted customers in opening new checking, savings, money market and CD

Received extensive training in retail banking operations and efficiencies, including Know Your Customer (KYC) and Anti-Monday Laundering (AML)

Led weekly meetings with the staff to establish sale goals and established proper tracking tools to report progress against branch goals

EDUCATION

Dowling College, Oakdale, NY – Bachelors of Art in Gerontology

Suffolk County Community College, Brentwood, NY – Associates Liberal Arts

ECSI (Emergency Care & Safety Institute) SC EMS Academy – CPR & AED Certified

LANGUAGE &SKILLS

Bilingual (Spanish), proficient in Microsoft Office, customer service, bookkeeping, office management

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