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Customer Service Sales

Alexandria, Alexandria Governorate, Egypt
February 25, 2018

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+201********* +971*********


D B: 3rd July 1980

Nationality: Egyptian

Gender: Female


An accomplished professional with extensive expertise in a broad suite of operations especially in business development, sales, marketing, business support Customer service, strategic planning of Retail and Wholesale Management, particularly in UAE and GCC countries. Proven track record as a visionary with awareness of multiple industry domains to facilitate development and implementation of strategies targeting market share and customer growth; proficient at full business-unit management with reputation for leading teams towards peak performance; seeking a challenging position to drive realization of business targets with adept management of organizational diversity, while maintaining a firm focus on assured bottom line gains and distinguished company performance.

Qualifications & Skills

UAE driving license.

Good communication & convincing skills.

Ability to work under pressure.

Strong presentation and good understanding organizational skills.

Self-aware easy to learn.

Excellent interpersonal skills.


Bachelor of Accounting (2002-2003), Faculty of Commerce, Alexandria University.

Diploma in Flight Service& customer service management, In-Flight Service Institute (ISI).

Work Experience

Technical Supplier & Services co. LLC,

November 2014 _August 2016

Sales & Marketing Executive

develop and build relationships with prospective and new clients, ensuring that all sales opportunities for Onto the Page are acted upon. Make cold call with the new client to gather a clear view of a prospect’s reasons for engaging Onto the Page and required key deliverables to allow compelling propositions to be created, presented and closed as appropriate.

For all new clients, prepare a client brief, and close the deal, affecting the handover of the relationship into the delivery phase.

Identify, organize and attend relevant networking events, following up all leads gathered.

Identify, create business case for and, if approved, manage the company’s attendance at suitable business development

To further develop relationships with existing business partners and identify and develop opportunities with new partners.

Marketing and PR (approximately 30% of workload)

To keep the content of the Company’s website up to date and relevant.

To identify and manage a social media strategy for the Company.

Emirates National Bank of Dubai,

August 2013 _ November2014

Customer service executive, lobby manager.

Client Meet & greet Customer

Direct clients to their required destinations within the various bank departments

Assist clients with executing CDM machine transactions & Internet Banking, assist the credit card,

Conflict solving within the branch reception

Ensure a smooth flow for clients at the all Bank section.

Attracting new potential of prospective companies.

Handling and solving customers’ complaints.

Interacting with customers to monitor business overdraft accounts, reconciliation of accounts, and resolution of issues and renewal of overdraft limits and enhance customer’s satisfaction.

RAK Airways

September 2010 _ August 2013

Cabin Crew (Boeing 737/400/800)

Cabin Crew Initial Course from "Flight Operations Training Department". RAK Airways

In-flight services training: Economy and first class.

Crew Resource Management (CRM): "Flight Operations Training Department".

Anticipating customer service need and being an Ambassador for the airline.

Complete any documentation required by the Customs and Immigration Authorities.

Be thoroughly familiar with the location, operation and use of all items of safety and survival equipment.

Assuring passengers safety and comfort.

Sales and after sale service.

Helnan Palestine Hotel

April 2004 _May 2006


Greet, register, and assign rooms to guests of hotels or motels.

Contact housekeeping or maintenance staff when guests report problems.

Transmit information or documents to customers via email or fax. Make and confirm reservation

Supervising of the receptionists and the guests.

Revising guests and rooms management.

National Bank of Egypt.

April 2003 _ March 2004


Sales for personal loans and credit cards.

Responsible for official documents of clients’ accounts.

Selling, credit Card & loan. Open Account for customer & Achieve Target.

Total accounts on computer spreadsheets and databases, using specialized accounting software.

Computer Skills

Knowledge and experienced in Microsoft Outlook.

MS Windows XP (Word, Excel, PowerPoint).

Languages Fluency in Arabic and English, reading, writing and spoken.

Best Regards

Heba Khairy

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