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Sales Customer Service

Las Vegas, Nevada, United States
February 25, 2018

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Michael Ramson



I would like to present my resume for Account Manager - Sales

I have effective organizational, sales, marketing, advertising and communication skills with extensive experience in documentation, administration and customer service. I have the ability to perform customer service transactions, sales; data base functions, and am excellent in any professional environment. I am a self-motivated team player, and thrive effectively in a fast paced team setting. Please consider my resume for your positions.



Business Acumen


Performance Management


Call Monitoring

Team Motivation

Sales Negotiation

People Skills

Time Management

Complaint Management

Closing Strategies

Refund Authorization

Employee Retention

Lead Qualification

Setting Sales Targets

Sales Management

Sales Team Training

I am ready to take on any project at any time. Please consider your needs and what I might be able to support in your organization. I am open to relocation at my own expense.


Michael Ramson

Michael Ramson



DESIRED POSITION: Sales Manager/Team Lead



Experienced in maintaining and updating product knowledge, networking and cold-calling, strategic business planning, forecasting and budgeting, business development, using corporate image to enhance market share, and building sales through merchandising and in-store display development.


Communication skills demonstrated through fluency in English and designing and delivering presentations, client relations, conducting training workshops and product demonstrations, interpersonal skills, production of proposals, memos, and reports, project management, coordination of special events, and expertise in business communications.


Noted by senior management, supervisors, staff, community members, clients, and customers for detail-oriented management skills, ability to prioritize tasks, timely completion of projects, and ability to solve organizational problems with innovative solutions.


Communication – Effectively and coherently convey relevant information to customers and team. Effective listening and comprehension skills.

Customer Service – Meets and exceeds recommended expectations of internal and external customers. Acts in a professional, courteous, and cooperative manner toward customers and coworkers. Effectively negotiates and documents resolution of escalated matters.

Problem Solving – Demonstrated analytical/problem solving solutions for the customer as well as the company

Information Gathering – Compiles and organizes all facts required to respond to customer request.

Barclaycard Of Las Vegas 10/2016 – 12/2017

Account Manager – Collections

Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently. Offer payment programs and solve customer problems, strong ability to accept and implement new policies and procedures Listen actively and establish rapport apply strong analytical skills, Adhere to compliance regulations and security policies.

YP Marketing Solutions ( 06/2016 – 01/2017

Digital Marketing Advertising/Inside Sales - Henderson, NV (Office Closure)

SEO, SEM, Mobile Advertising solutions.

Timeshare Sales Agent – Various Resorts 12/2013 – 08/2015

Las Vegas, Nevada

Frontline Timeshare Agent, tours, presentation, closing, contracts.

Hollywood Photo Booth Entertainment Photography 04/2009 – 10/2016

Chandler, Arizona

Freelance Photo Booth (Owner/Operator) Event Photography

Sales presentations, cold calling, marketing, Special Events

Certified Dealer Services – Sales Manager/Closer. 02/2007 – 4/2009

Scottsdale, Arizona

Extended Auto Warranties, Identity Theft & Roadside Assistance

Support team with call monitoring and solution to complex concerns.

Kent H. Landsberg/Amcore 01/2005 – 02/2007

Tempe, Arizona

Manufacturing/Industrial – Sales

Responsible for developing and managing key distributors as well as on and off-premise customer relations. Provided sales objectives and focus. Inside sales with monthly customer visits. Prospecting, sales calls, presentations.


San Diego City College, TV/Radio Broadcasting

University of North Texas – Certification Job Skills Trainer/Job Coach

Rio Salado Community College, Certification in Airline Operations

Google Ad Words Certified/Internet Marketing

Nevada Asset Management License Division Of Nevada

Timeshare Real Estate License

Arizona School Of Real Estate and Business (90 hours RE Course Training)

Computer Skills Institute, CAPM (Certified Assistant Project Management)

Additional Activities

Veteran Status

United States Navy/USS Denver LPD-9

Honorable Discharge

Broadcast Journalism

Broadcast News Announcer Radio News, KSDS FM 88.1 San Diego Radio News, KOGO AM 600 San Diego Technical Director Live, KOGO AM 600 San Diego Voice-Over Acting, Various Promotions/PSA’s, Commercials Radio/Television Commercial Actor

Volunteer/Community Work

American Red Cross

Big Brother/Big Sister

CPR/AED/First Aid Trainer

Photo Booth Services

PAWS Event Photographer

Head North Event Photographer

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