Administrative Assistant Customer Service
Resume:
ANDREA N. JACKSON, CHCO
East Rutherford, New Jersey
******.*.*******@*******.***
Enrolled in PMP Bootcamp - 2018
EXECUTIVE SUMMARY
Top–notch administrative assistant with 15+ years of experience supporting executives with extensive experience in diverse markets such as IT and medical laboratory
HIPAA & OSHA Certified
Proven ability to manage projects, conduct research, compile data and prepare papers for consideration by executives, committees and Board of Directors
Strict attention to detail and well-developed people skills
Flexible work schedule
Tech savvy
SKILLS
Concur ~ Microsoft Outlook, Word, Excel, PowerPoint & Access ~ QuickBooks
NovoPath ~ Giza~ Xifin ~ Kaluza ~ Social Media
Account Management ~ Customer Service ~ Vendor Relationship & Management ~ Budgeting
Notary ~ Basic First Aid Certified
PROFESSIONAL EXPERIENCE
Cancer Genetics, Inc. May 2010 – October 2017
An oncology specialty laboratory focused on personalized medicine.
Executive Administrative Assistant – Clinical Sales Support – Marketing Support
HIPAA Compliance Coordinator & Mobile Phone Support & Program Optimization Coordinator
Assistant to CEO, CFO, VP of Research, Directors of Clinical Staff, Marketing Director, HR Manager, Regulatory Affairs
Deputy for the Laboratory Safety Committee – OSHA & HIPAA Certified – Ensured Staff was educated
Negotiated favorable terms and pricing agreements with vendors
Trained all other administrative assistants and base operations managers
Maintained clinical laboratory logs, reporting, and upkeep of samples for the Wet Lab Cytogenetics Department
Assisted Cytogenetics with set-up of centrifuge and incubation
Assisted in the clinical data evaluation for the FLOW Cytometry Department for diagnostic laboratory review
Assisted Billing Department in the process of Medical Credentialing
Assisted in QC/QA for Payroll, Marketing, Financial & Clinical Filings
Ensured the Property Management met regulatory requirements
Implemented & administered pilot program for Mobile Phone Safety Policies about Privacy and Security
Leader of Jumpstart Program for all new employees – Human Resources Admin
Continuously evaluates administrative tasks for 250 employees
Kept schedules, travel arrangements, manage/submit expense reports, conferences, company events
Participated and Lead employee and community organizations to promote better relations
NFL Officeworks, Inc. February 2004 – April 2008
A furniture dealer in the Southeast that specialized in speed, value & service.
Showroom Manager – Sales Assistant
Represented multiple lines in a showroom having extensive product knowledge and brand recognition
Inside & outside sales – key contact with negotiating & securing client commitment, over 100 clients
Global Knowledge, Inc. May 2000 – February 2004
Worldwide Trainer in IT & Business Skills
Operations Coordinator
Ghost machines with new programs before new classes
Supported management of LAN room
Pearson VUE Administrator
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