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Administrative Assistant Customer Service

Location:
Decatur, Georgia, 30030, United States
Posted:
February 25, 2018

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Resume:

ANDREA N. JACKSON, CHCO

East Rutherford, New Jersey

404-***-****

ac4lxh@r.postjobfree.com

Enrolled in PMP Bootcamp - 2018

EXECUTIVE SUMMARY

Top–notch administrative assistant with 15+ years of experience supporting executives with extensive experience in diverse markets such as IT and medical laboratory

HIPAA & OSHA Certified

Proven ability to manage projects, conduct research, compile data and prepare papers for consideration by executives, committees and Board of Directors

Strict attention to detail and well-developed people skills

Flexible work schedule

Tech savvy

SKILLS

Concur ~ Microsoft Outlook, Word, Excel, PowerPoint & Access ~ QuickBooks

NovoPath ~ Giza~ Xifin ~ Kaluza ~ Social Media

Account Management ~ Customer Service ~ Vendor Relationship & Management ~ Budgeting

Notary ~ Basic First Aid Certified

PROFESSIONAL EXPERIENCE

Cancer Genetics, Inc. May 2010 – October 2017

An oncology specialty laboratory focused on personalized medicine.

Executive Administrative Assistant – Clinical Sales Support – Marketing Support

HIPAA Compliance Coordinator & Mobile Phone Support & Program Optimization Coordinator

Assistant to CEO, CFO, VP of Research, Directors of Clinical Staff, Marketing Director, HR Manager, Regulatory Affairs

Deputy for the Laboratory Safety Committee – OSHA & HIPAA Certified – Ensured Staff was educated

Negotiated favorable terms and pricing agreements with vendors

Trained all other administrative assistants and base operations managers

Maintained clinical laboratory logs, reporting, and upkeep of samples for the Wet Lab Cytogenetics Department

Assisted Cytogenetics with set-up of centrifuge and incubation

Assisted in the clinical data evaluation for the FLOW Cytometry Department for diagnostic laboratory review

Assisted Billing Department in the process of Medical Credentialing

Assisted in QC/QA for Payroll, Marketing, Financial & Clinical Filings

Ensured the Property Management met regulatory requirements

Implemented & administered pilot program for Mobile Phone Safety Policies about Privacy and Security

Leader of Jumpstart Program for all new employees – Human Resources Admin

Continuously evaluates administrative tasks for 250 employees

Kept schedules, travel arrangements, manage/submit expense reports, conferences, company events

Participated and Lead employee and community organizations to promote better relations

NFL Officeworks, Inc. February 2004 – April 2008

A furniture dealer in the Southeast that specialized in speed, value & service.

Showroom Manager – Sales Assistant

Represented multiple lines in a showroom having extensive product knowledge and brand recognition

Inside & outside sales – key contact with negotiating & securing client commitment, over 100 clients

Global Knowledge, Inc. May 2000 – February 2004

Worldwide Trainer in IT & Business Skills

Operations Coordinator

Ghost machines with new programs before new classes

Supported management of LAN room

Pearson VUE Administrator



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