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Customer Service Manager

Kingsland, Georgia, United States
February 25, 2018

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Tykiah Robinson

St.Marys, GA t 912-***-****

Employment History

H&R Block – Receptionist – December to Present

o Assess client needs upon arrival & match w/best tax professional suited to client’s needs o Answer incoming calls and emails, and respond in an appropriate & timely fashion o Schedule new and returning client appointments

o Maintain a clean and organized front desk space

Corsair – Hostess – July 2017 to September 2017

o Assisted in opening the Jekyll Ocean Club Resort and Corsair Restaurant o Liaise between hotel and restaurant staff to ensure a smooth & incomparable dining experience o Coordinate mail flow in and out of office

o Supervise FOH staff in absence of Manager

o Fast-paced Data-Entry

Navy Exchange – Sales Clerk – July 2016 to February 2017 o Unload weekly truck deliveries & stock merchandise on sales floor o Resolve customer inquiries, Check out products using POS system, & retrieve items from the warehouse while providing exceptional customer service

o Open & Close Electronic, Hardline, and Soft-line area of the store o Complete Daily Accountability Report upon opening and closing cash register Volunteers of America – Volunteer – December 2015 to July 2016 o Sort & distribute private files and dispose of sensitive information according to Policy o Organize and maintain file system

o Check-in and book patient appointments

o Light office cleaning

Valdosta State University – Student Cashier – August 2015 to May 2016 o Process, verify, reconcile and balance inbound and outbound currency transactions o Report issues regarding safety hazards and expired produce o Decorate dining area for special events and large organizations o Operate cash register and handle cash

Laurel Oaks Animal Hospital – Office Assistant – May 2010 to May 2012 o Assist management in all phases of production including Reception, Filing, Shipping & Receiving Products,

& Inventory

o Assisted in training new receptionists

o Schedule staff meetings & inform staff of upcoming meetings Professional Skills

50 WPM

Familiar with Microsoft Software

Ability to work independently or with minimal supervision First-Rate Customer Service Training


Valdosta State University – August 2013 to May 2016 – Bachelor of Psychology Professional References

Camille Jarrell

Former Manager @ Navy Exchange


Steven Cornish

Former Manager @ Corsair


Willie Lee

Mentor @ Volunteers of America


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