Mary Ellen Travers

**** ****** **** ********, ** 14526

Phone: 585-***-**** Email: ac4lx0@r.postjobfree.com:ac4lx0@r.postjobfree.com

PROFESSIONAL PROFILE:

With more than 25 years of progressively responsible experience, I offer a career filled with accomplishments in leading and directing projects across broad disciplines, including account management, software development, operations support, all of which focused on customer satisfaction.

I excel at guiding projects past obstacles maintaining course to meeting goals. Employing a unique combination of expertise in key areas in which businesses require assistance, along with practical, intuitive management skills that make me a motivated, dynamic problem-solver. I am able to focus on the larger picture, overcome challenges, and motivate team members. Your organization will gain from my strong sense of dedication, solid work ethic, teamwork skills, and ability to find solutions.

ACCOMPLISHMENTS:

Project Management Highlights

Account Management: Acted as the project manager for a $10M customer for fulfillment of electronic equipment orders across four warehouses strategically located across the country.

Project Management: Created, tracked, and managed resources, project schedules and cost projections for small, medium and large projects. Successful achievement of project plan and budgetary requirements from 2 months to 2 years and $50K to $4M.

Facilitator: Acted as the technical liaison for systems activities for multiple business areas including finance, legal operations, sales, and marketing operations. Also acted the as the liaison between sales and operations to ensure a seamless transition from point-of-sale to field implementation.

Process Improvement: Responsible for the implementation of cost savings initiatives to reduce the overall fulfillment cost model. Yearly savings ranged from $100K to $1M.

Software Process Improvement: Acted as the Scrum Master for the software organization as they transitioned to and implemented an agile development methodology.

Human Resource Leadership: Provided day-to-day management and guidance for development resource teams from 3-22 individuals

Organizational Leadership: Successful in leading teams in technical and non-technical areas across all functional groups driving successful implementations.

EXPERIENCE:

Complemar, Inc. Rochester, NY March 2016 – Present

Project Manager/Account Manager

Project Manager for the $10M Frontier Communications Account for:

Facilitating and managing the relationship for the day to day fulfillment operations including inventory management, order management, order fulfillment across 4 locations.

Completing daily, weekly, and monthly reporting.

Completing monthly billing.

Implementing new program initiatives specified both internally and by the customer.

Acting as proactive partner looking for and implementing cost savings initiatives including process, packaging and shipping changes.

On boarding new clients

Ciber, Inc. Rochester, NY December 2014 – February 2015

Project Manager

Test Project Manager for the Contract to Cash Implementation Team at Xerox Corporation responsible for facilitating:

The relationship between the core implementation team and all associated application test teams.

The input, reporting, and analysis of test metrics for writing, execution, and approval for all application test teams.

And serving as the day to day focal point for communications between work streams and application test teams for issue resolution.

Wilmac Company, Rochester, NY January 2014 – December 2014

Project Manager

Project Manager for recording solutions in public safety and financial institutions from sales through implementation with a final handoff to service for continued support.

Facilitated the relationship between sales and operations to ensure a seamless transition from point-of-sale to field implementation. Managed project delivery providing end to end project management focusing on customer interactions coordinating all meetings and communications.

Ethany Corporation, Scottsville, NY January 2006 – December 2013

Technical Project Manager / Business Analyst

Defined and documented current and future business processes in conjunction with the development of new systems supporting multiple business process areas including:

IP Portfolio Management System

Evaluation and implementation of a new off the shelf product, for management of Intellectual Property for Xerox Corporation. Implementation included significant data conversion including all historical data, new business process definition, and quality assurance of new systems and processes.

Litigation Management System

Initial implementation of a customer system for the management of litigation data and process from filing through prosecution and billing.

Encumbrance Management System

Implementation of a system to track all aspects of Encumbrance Management for the University of Rochester. This system tracks all financial information from receipt of grant and all financial activities associated with the grant including employee salaries to ensure government adherence to processing.

Email Marketing System

Development and deployment of a custom email marketing system including adherence to brand and corporate standards for Xerox Corporation.

ALSTOM Transport Information Solutions, Rochester, NY February, 2001- January, 2002

Application Development Manager – Toronto Transit Project

Responsibilities included management of the project team for the implementation of the Operational Control Center for the Toronto Transit Commission. Extensive project and requirements management to maintain adherence to project contract. Implementation involved the management of a significant number of customizations to an existing multi-tiered software system with over 30 modules dealing with train control including building and maintaining of transit layout, field communications, monitoring and control of field equipment dispatch and scheduling of trains, and operational reporting.

Xerox Corporation, Rochester, NY January, 1992-February, 2001

Application Development Manager – Global Data Warehouse and Decision Support

Responsible for the cross-functional activities associated with development of solutions required to support operational processes in various business disciplines with budgets from 50K to 500K. Solutions utilized technologies including Data Warehousing sourced from both Division ERP and Corporate Legacy systems, workflow, and web-enabled OLAP reporting.

Supplies Tracking and Reporting

Provided support for operational management of the Supplies Business Team for multi-million dollar growth of the Xerox low volume printer/copier business.

Patent Administration and Litigation Management

Member of a cross-functional design team chartered with the development of applications required to support legal activities in the area of Patents and Litigation for Xerox Corporation.

Phoenix Telecom, Rochester, NY January, 1986 – December, 1991

Developer/Project Lead for multiple systems in the telephony industry.

Harris RF Communications, Rochester, NY May, 1984 – December, 1986

Developer for various components of a large-scale remote control radio project for NATO.

EDUCATION:

BS, Computer Science, Rochester Institute of Technology, May, 1984

2Logical, various courses in self-leadership, management and leadership, professional growth and development, goal setting, etc.

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