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Customer Service Project Management

Deatsville, Alabama, 36022, United States
February 25, 2018

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Anthony L. Sharpe

*** *********** **. **********, ** 36110

(334) ***-**** (Cell Phone)

(334)***-****(Home Phone)

OBJECTIVE: Obtain a challenging leadership position, while applying creative problem solving and Lean management skills with a growing company to identify and drive Lean and Six Sigma initiatives that result in performance and customer satisfaction improvement.

EDUCATION: Lean Enterprise

SCIL Development Program

Lean Certification

Date of Graduation: December 2012

Alabama State University, Montgomery, AL

Area of Concentration: Business Management and Marketing January 2004-August 2007

John M. Patterson State Technical College, Montgomery, AL

Auto Mechanic Certification

Date of Graduation May 1998

John M. Patterson State Technical College, Montgomery, AL

Cosmetology and Barbering Certification

Date of Graduation: May 1997

Lanier High School, Montgomery, AL

High School Diploma (College Prep/Career Technology)

Date of Graduation: May 1995

SKILLS: Microsoft Word Leadership Skills

PowerPoint Facilitator Skills

Problem Solving Skills Critical Thinking

Communication Skills Customer Service

Organizational Skills Management Skills

Teamwork Skills Project Management

Team Building Skills Consulting Skills

Math Skills Barbering

Cosmetology Auto Mechanics/Tools

Anthony L. Sharpe Resume

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GKN Aerospace Services Alabama, Tallassee, AL 2007- Present.

Supervisor. Duties include: leading and directing a multi-functional and/or multi-shift team of technicians engaged in the manufacture and delivery of composite products. Emphasize total employee involvement through team building and accountability, skill development and technical training, quality focus, cost management, delivery schedule and customer satisfaction.

Continuous Improvement Leader (CIL). Duties Include: Promote essential facilitation and leadership skills. Build teams and act as a role model in coaching, championing change. Envision the future, customer focus, takes measured risks. Fosters open communication, values learning and is able to builds employee effectiveness. Interact effectively at all levels of the organization to get things done. Display energetic, discipline, focus and to see beyond temporary setbacks. Possess excellent organizational and planning skills. Demonstrate the ability to listen, challenge and communicate. Strive for operational excellence and business results.

Site Steering Committee Member. Duties include: Develop roles and responsibilities, coordinate projects and programs, resolve obstacles, develops policies, develops and maintains a set of project vision and goals, manage costs, set tone for cooperation, ensure quality in decision making,

Contracts/Bidding. Duties include: Working with contracts to find the most efficient way to produce the product. Verifying the amount of manufacturing man hours needed and estimating the lead time for each process. Calculating materials needed, for example Kevlar, epoxy primer, chromate primer and etc. Implement a scheduling standard for ordering materials based on customer demand to insure parts are delivered on time.

Employee Engagement Team Facilitator. Duties include: Work effectively with staff, deliver the projects within agreed systems, ensure projects are delivered and monitored in line with targets set and agreed systems, maintain all relevant administration and budgets linked to agreed systems, collaborate and build relationships, meet the challenges of engaging audiences at all levels, ability to manage multiple detailed projects and drive towards deadlines, consult using project management skills and facilitation skills, implement excellent written and verbal communication skills with the ability to listen and adapt messages, collect and analyze data to effectively support performance improvement recommendations and solutions.

Anthony L. Sharpe Resume

Page 3 of 3

Bates Auto Body & Repair, Montgomery, AL October 2003- December 2007

Auto mechanic (Part Time). Duties included: salvage used cars, tire changes, automotive oil changes, timing belts, brake services, tune-ups, air conditioned repairs, re-manufactured motors, and perform other related duties as needed.

Howard’s Hairstylists & Designers, Montgomery, AL May 1997- January 2007

Cosmetology/Barber. Duties included: styling hair, barbering and hair cutting, applying chemicals, applying hair coloring/rinses, hair press and curling, shampoos, scheduling appointments, purchasing hair care supplies, inventory, restocking hair care products, providing satisfactory service to patrons, telephone, photocopy, fax, scanning, and other related duties as needed.

REFERENCES: Available Upon Request.

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