Professional Summary

Skills

Work History

D G

**** ***** ******* *****, **********, OH 45211 • Cell: 224-***-**** • ac4lwq@r.postjobfree.com Technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Detail-oriented with experience in technical support, sales and customer service. Strategic sales knowledge

Shipping and receiving professional

Creative problem solver

Familiarity with Key Performance Indicators

(KPIs)

Types 50 WPM

MS Windows proficient

Avaya Software knowledge

Skilled in TCP/IP and WAN

Knowledgeable in Mac systems

Skilled in HTML, HTTP and IP

Anti-virus support

Senior Advisor, 01/2017 to 01/2018

Kelly Service – Cincinnati, OH

Appropriately documented all transactions and pertinent interactions. Installed software, modified and repaired hardware and resolved technical issues. Identified and solved technical issues with a variety of diagnostic tools. Remained up-to-date on the latest technologies and solutions applicable to company products. Set up PC and Apple desktops and laptops and all types of mobile devices. Live Chat Agent, 04/2015 to 10/2015

Sykes Enterprise – Las Vegas, NV

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Gathered and verified all required customer information for tracking purposes. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Met or exceeded service and quality standards every review period. Managed high call volume with tact and professionalism. Education

Customer Support Specialist, 03/2014 to 03/2015

The Christ Hospital – Cincinnati, OH

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period. Sales Representative, 08/2013 to 02/2014

Sitel Incorporated – Las Vegas, NV

Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Answered product questions with up-to-date knowledge of sales and company promotions. Dedicated to continuously improving sales abilities and product knowledge. Helped drive sales goals and achieve monthly quotas. High School Diploma: 2013

Robert A Taft Information Technology High School - Cincinnati, OH

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