RA

OBJECTIVE

To secure a full time

opportunity for an

administrative/client

relation/receptionist

position within a

challenging and

dynamic organization.

SKILLS

Impeccable

organisational skills

Numeric and financial

capabilities

Great customer relation

skills

Proficient experience

with MS Office

Proactive approach with

colleagues and clients

Thorough,

collaborative, and

diligent

Enthusiastic and

adaptable

ROSA GABRIELLI

OFFICE ADMINISTRATION CUSTOMER RELATIONS RECEPTIONIST 514-***-**** ac4lwa@r.postjobfree.com

EXPERIENCE

RECEPTIONIST/CUSTOMER SERVICE • HONDA SPINELLI/LEXUS • 2016 - PRESENT Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries, transferring incoming calls to appropriate departments. Direct visitors by maintaining employee and department directories. Taking regular appointments for tire changes and car maintenance. ADMINISTRATIVE ASSISTANT • TRAILER WIZARDS • 2015 - 2016 Dispatching incoming invoices to appropriate departments. Generating invoices for billing. Posting invoices for balancing. Requesting PO’s from clients, and filing. Back up for the receptionist on duty.

OFFICE ADMINISTRATOR • SOLTRON • 2014 - 2015

Answering the phones (100+ calls/day). Responsible for balancing all sales purchases from over 150 retail stores in the mall complex. Accounts payable, filing away invoices and other documents. Greeting clients at reception regularly. CUSTOMER SERVICE & OFFICE ADMINISTRATION • AVRON • 2012 - 2014 Sorting through mail and parcels received daily. Answering the phones (150-200 calls/day). Responsible for ordering office stationary and supplies for employees as needed. Greeting clients and showroom presentations. BILINGUAL CUSTOMER CARE AGENT • SEARS CANADA • 2006 - 2012 Answering to customers’ needs with regards to their transactions. Taking catalogue orders by phone/online. Following up on issues from catalogue orders. Setting up technical and delivery service appointments. Contacting store agents when issues come up with delivery errors. Maintaining the Sears’s policies and procedures during service to ensure a great customer experience. RA ROSA GABRIELLI

OFFICE ADMINISTRATION CUSTOMER RELATIONS RECEPTIONIST 514-***-**** ac4lwa@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE • BMO – BANK OF MONTREAL • 1981 - 2005 Responsible for the cash register, coins, treasury, and effectively passing transactions. Transactions passed for personal and business accounts. Selling BMO’s products and services to new and existing clients. Daily organizing and restocking workstations.

EDUCATION

TOURISM CERTIFICATE • 1990 - 1991 • CONCORDIA UNIVERSITY Successful completion of the University’s Tourism program. DIPLOMA •1972 - 1977 • LASALLE CATHOLIC COMPREHENSIVE HIGH SCHOOL Successful completion of high school diploma.

REFERENCES

References’ contact information & letters are available immediately upon request.

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