Harriet (Libbi) Cathey

**** ********** *****

Nashville, TN 37211

Objective: A challenging customer service position where I am able to apply my organizing and office technology strengths.

Summary: Over thirteen years of Assistant Office Manager/Customer Service Representative/Inside Sales experience and eight years as Co-Office Manager/Associate Partner including OSHA Safety Coordinator. Highlights of Qualifications

l Proven to have exceptional customer service, verbal, communication, and interpersonal abilities

l Self motivated, efficient, resourceful, and reliable under pressure l Excellent organizational and multi-tasking capabilities with great attention to detail

l Skilled in applying a logical, common-sense approach in seeking practical solutions

l Considerable experience in the day-to-day concerns of business operations and proper accounting/records-keeping

l Demonstrated ability to function effectively as a team member as well as working independently to achieve objectives

l Dedicated individual achieving a reputation for consistently going above and beyond what is required

l Confident and poised in interactions with individuals at all levels Summary of Experience

l Innovated a more proficient process for return/repair authorizations l Acted as liaison between dealers and manufacturers l Managed and reconciled all records for over 200 dealers in the southeast region l Edited and entered orders according to each manufacturers' request l Provided product pricing, literature, and sales promotions to dealers l Answered multi-telephone lines, facsimiles, and emails l Prepared daily deposits, quarterly payroll, and monthly sales tax reports l Collated product and pricing information for meetings and seminars l Handled shipping and receiving with UPS and Federal Express l Maintained inventory control on supplies

l Conducted classes on waste disposal procedures, and oversaw adherence to OSHA standards and regulations; prepared and submitted all necessary reports l Responsibile for accounts payables/receivables

l Prepared weekly payroll for 16-18 associates

l Performed as Human Resource Officer

Employment History

Amazon Fulfillment Center Oct. 2016-Dec. 2017

Inbound Stow

Murfreesboro, TN

Staff Management/Federal Mogul Jan. 2016-Aug. 2016 Pack/Packager

Smyrna, TN

The Home Depot May 2014-Dec. 2015

Head Cashier

Brentwood, TN

SeniorHelpers Dec. 2010-Sept. 2014

Caregiver/Dementia Care Specialist

Franklin, TN

Brighton Gardens Assisted Living and Memory Care Dec. 2008-Nov. 2010 Caregiver Manager/Laundry Manager/Light Maintenance Brentwood, TN

EarlierEmploymentHistory

Creative Marketing Assoc., Inc. Mar. 1990-Jan. 2004 Customer Service Representative/Inside Sales

Nashville, TN

Paint & Body Perfectors Feb. 1982-Feb. 1990

Associate Partner/Co-Office Manager/

OSHA Safety Coordinator

Nashville, TN

Honors and Awards

l Received several monetary awards for Best Customer Service for the 6 southeast states from audio/video manufacturers

l Was Caregiver All-Star for outstanding service twice l Received Employee of the Month awards with monies and plaques twice l Received several awards for going above and beyond l Recognized 3 times for contributions to excellence with badges and a monetary award

l Received excellent performance appraisals and evaluations from 3 different employers

l Promoted to Head Cashier after 5 months of employment