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Operator Help Desk

Location:
Toronto, Ontario, Canada
Posted:
February 25, 2018

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SYSTEM ADMINISTRATION AND SUPPORT

PROFILE

Successfully completed AS/400 Certification

Excellent understanding of JCL and TCP/IP

Possess excellent technical skills with a demonstrated ability to learn new computer programs quickly

Proven ability to work effectively both independently and as part of a team to achieve established goals

Resourceful, enthusiastic, and highly-motivated; learns detailed information and new tasks easily

Friendly and reliable with a strong work ethic

Proficient using MSWord & Excel

EDUCATION& TRAINING

AS/400 Certification, AIMSTECH (AIMS Institute of Technology) – 1998

Bachelor of Arts, Major: Economics & Statistics, Queen Mary College – 1987

RELATEDWORK EXPERIENCE

Batch Remediator Oct 2014 –March 2016

HP Canada, Toronto, ON

Environment Includes: CA-7, TMF Application Menu, IT Service Now,

Run different tasks according to schedule

Monitor and update checklist

Monitor and fix JCL abends

Monitor and run different requests according to client needs

Monitor and fix file transmission through FTP procedure

Monitor and update DB2 databases.

Fix JCL abends using data from DB2 databases.

Monitor and run IMS databases and transactions.

Fix JCL abends using data from IMS databases.

Fix space abends for CA-7 job files

Create turnover document for next shift to follow up on any outstanding tasks

Monitor and fix JCL jobs in Batch Environment

POSITION TITLE Nov 2013 –July 2014

Operation Support

TD Canada Trust, Toronto, ON

Environment Includes: CA-7, TMF Application Menu, CA Service Desk Management, EBX Transmission Management Facility, Total View v2:0

Run different tasks according to schedule

Monitor and update checklist

Monitor and fix JCL abends

Monitor and run different requests according to client needs

Monitor and fix file transmission through FTP procedure

Fix space abends for CA-7 job files

Monitor and update DB2 databases.

Fix JCL abends using data from DB2 databases.

Monitor and run IMS databases and transactions.

Fix JCL abends using data from IMS databases

Create turnover document for next shift to follow up proper outstanding tasks

Check to see if master consoles are up and running and monitor them for outstanding messages

Run and monitor batch cycle for night shift

Copy datasets as per EBX (Electronic Banking Exchange) file transfer

Configure required replication using TCP/IP

Help Desk, Backup Administrator May 2011 –June 2013

TST Overland Express, Toronto, ON

Environment Includes: IBM AS/400, & Others

Identify, diagnose, and resolve level one problems for users with AS400, personal computer software and hardware

Configure required replication using TCP/IP

Create & update tickets for Manage Engine Software

Provide end-to-end problem resolution over the phone

Perform daily checks of the previous night's backups, troubleshoot any issues that arise from the backups, perform recoveries and archives, upgrade and patch as required, and rotate tapes as required

Support automation efforts for day to day operations of backups and recovery and scheduled processes

Systems Administrator Apr 2010 – Jul 2010

TOYOTA Data Centre, Toronto, ON

Environment Includes: IBM Mainframe, CA-7, Control M, Microsoft, Windows,

Assist in system disaster recovery, file transfer and server deployment tasks

Tape library installation and administration

Install backup agents on various types of operating systems

Evaluate overall backup system performance and report metrics to management

Use Job Control Language (JCL) for overwriting errors, using Control-M environment

Configure required replication using TCP/IP

Batch Analyst (Mainframe Operator) Aug 2002 – Mar 2010 IBM Data Centre, Toronto, ON

Environment Includes: IBM Mainframe, VMS HP-200, IBM AS/400, CA 7,ZVM, Autosys & Others

Monitoring operations AS400 & Mainframe System for various companies

Fix JCL & space amends jobs in different Mainframe scheduling software

Monitor and update DB2 databases.

Fix JCL abends using data from DB2 databases.

Monitor and run IMS databases and transactions.

Fix JCL abends using data from IMS databases

Monitor and Run jobs in Control-M schedules

Specific duties include re-runs of amended tasks, automating and executing batch jobs

Use Job Control Language (JCL) to overwrite programming errors on different Mainframe softwares such as IBM Mainframe, CA7, and ZVM to fix job abends.

Fix server errors in a 24X7 Environment

Run periodic backups

Maintain logs & generate exception reports for the data center

Perform software upgrades & weekly maintenance

Proficient with Control-M, Tidal Scheduling Software, Sysadmiral, Autosys, App Worx, PeopleSoft/Oracle, TSO, Zeke, ISPF,IMS, VM PCS, Mistro, and TIBCO

Manage Open Support Tickets, HP OpenView, BMC Remedy, Impact, Manage Now

Clients include: Sunlife, Hillen Brand, Loblaw’s, CP Rail, Thompson, & others

Mainframe & AS400 Operator Feb 2000 - Aug 2002

SUNLIFE FINANCIAL

Environment Includes: IBM Mainframe, IBM AS/400, CA 7, ZVM,OS390

• Monitoring operations for AS400 & mainframe systems

• Fix JCL & space abend jobs in different mainframe scheduling software such as CA7, ZVM, ZEKE

• Monitor and run jobs in Control-M schedules

• Specific duties include re-runs of abended tasks, automating, and executing batch jobs

• Use Job Control Language (JCL) to overwrite computer generated errors

• Monitor & modify CICS Regions for smooth operations on daily basis

• Work on CICS Regions to make sure Transactions are working properly

• Fix server errors in a 24x7 environment

• Take care of IMS regions monitoring & recycling according to schedule.

• Run periodic backups

• Take care of OS390 console alerts and weekend IPL

• Maintain logs & generate exception reports for the data center

• Perform software upgrades & weekly maintenance

• Proficient with Control-M, TSO, Zeke, ISPF

• Managed open support tickets with HP OpenView, Impact, and Manage Now

Help Desk, AS/400 & Mainframe Operator Aug 1999 – Jan 2000

Kraft Canada, Toronto, ON

Environment Includes: IBM AS/400, IBM Mainframe, Novell Netware 4.11, Netscape Mail, MS Office, Windows 95, Attachmate TCP/IP

Provided assistance at the helpdesk to over 600 users over the phone

Processed & monitored scheduled jobs

Printed reports on the mainframe system

Ran backup systems for AS/400, Mainframe & UNIX Systems

Performed initial program load

Documented procedures for future references

RELATED EXPERIENCE (Continued)

Digital System Operator Apr1999– Aug 1999 GDD Security Card Systems, Toronto, ON

Environment Includes: IBM Mainframe, ALPHA Server 2100, DIGITAL VAX 6000-410, NOVELL Netware 4.11, Microsoft Mail, Windows 95, ATTACHMATE TCP/ IP, ETHLINE, Storagetek 5000, SIMENS NIXDORF 2140, MS Office, QMS 3225, 2528

Maintained Smooth Operations For On-going Tasks During The Assigned Shift

Processed & Monitored Computer Generated Tasks As Per Schedule

Provided Phone Support To End Users

Printed various reports

Upload data from tapes to systems

Ran & monitored for successful completion of jobs

AS/400 System Operator Oct 1998 – Apr 1999

ACE Hardware Canada Limited, Toronto, ON

Environment Includes: IBM AS/400, Digital VAX 4000-300, Novell Netware 4.11, Microsoft Mail, MS Office, Window95, Attachmate TCP/IP, ORACLE

Maintained operations for on-going tasks during the assigned shift

Processed & monitored computer generated tasks as per schedule

Provided phone support to end users

Printed various reports

Uploaded data from tapes to systems

Ran & monitored for successful completion of jobs

AS/400 System Operator & Help Desk Apr 1998 – Aug 1998 Aetna Canada, Toronto, ON

Environment Includes: IBM Mainframe, IBM AS/400, Novell Netware 4.11, Netscape Mail, MSOffice, Windows 95, Client Access, Attachmate TCP/IP

Performed customer support functions & assisted customers with hardware failure

Connected users to the AS/400 environment using X-term Software

Performed remote installation of AS/400 Access

Processed & monitored jobs according to schedules

Performed backup & restored data when necessary

Created & maintained user profiles

Documented procedures

Configured TCP/IP Devices (AS/400 & PC)

Coordinated support for all AS/400 users

AS/400 System Operator Jan 1997 – Apr 1998 AMI Co-op, Toronto, ON

Environment Includes: IBM AS/400, Computer Languages, & Other

Performed all duties as the AS/400 computer operator

Printed reports, processed & monitored jobs according to schedules

Performed backup & restoration when necessary

Performed IPL & PTF

Performed device configuration, system security, DFU

References Available Upon Request



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