Namrata Sharma
Westborough, MA, *****
ac4lu5@r.postjobfree.com 215-***-****)
Summary
Highly motivated and efficient individual with 3+ years of experience in the field of medical device in a sensitive corporate environment. Committed to the field of research and development with the aim of improving standards of medicine with the use of technological advances.
Skills
• Experienced in documenting and assisting clinical trial research.
• Clear, concise and effective written and verbal communication skills.
• Strong organizational, computer and problem-solving skills.
• Through knowledge of FDA and GCP principles and regulations.
• Detail-oriented, fast learner, good listener and a team player. Professional experience
PMV/Complaint Analyst
Fresenius Medical Care, Waltham, MA (01/18 - Till date)
• Initiates and manages the complaint file, maintains accurate entry of complaints.
• Communicates to international offices, physicians, hospitals personnel, Sales representatives.
• Independently asses the complaints to determine if a medical device report needs to file with various global regulatory agencies (FDA, ECA).
• Submits reports within the required timeframe.
• Diligent of any unusual trends in product complaints and communicates them with management.
• Complies with US FDA regulations, other regulatory requirements, company policies, operating procedure, processes and task assignments.
• Maintains positive and cooperative communications and collaborations with all levels of employees, customers.
• Ensures appropriate governance of the complaint coding. QA/ RA (Consumer Affair Specialist)
Medtronic, Mansfield, MA (07/17 -12/17)
• Evaluates incoming complaint information and maintains it in the electronic database.
• Determines report-ability (MDR/AE) of complaints to FDA and other international regulatory agencies.
• Works closely with customers and sales representatives to respond to complaint reports.
• Closely monitors quality, completeness and timeliness of complaint investigations and files.
• Reviews, analyzes on complaint data and escalate issue and trends to Management and other departments as needed.
• Works with cross functional teams to ensure proper communication product analysis and evaluation/investigation of customer issues.
• Participates in team decision making and displays team problem solving/communication skills.
• Complies with all health, safety and environmental policies.
• Through knowledge of Med watch form FDA 3500A/MDR submission
• Efficient in Regulatory Decision trees(RD)/Regulatory Reporting (RR)/CRLs
• Good knowledge of Global complaint handling/SAP
• Works on SR/PE/Product Analysis/investigation/Reassessment
• Knowledge of literature Review
Clinical Research Associate (CRA)
Soller’s Institute/Q-tech Solutions (02/16 -06/17)
• Providing support to the project team and executing additional responsibilities.
• Performing documentation and monitoring of all clinical research trial data
• Updating knowledge of standard protocols for projects and resolving queries
• Ensuring the site is prepared as per standard protocols and current regulations
• Compiling and verifying completeness of all essential documents necessary to proceed with trials and maintaining highest level of confidentiality
• Filing, drafting, submitting, retrieving and reviewing case reports
• Attending training(s), meetings and teleconferencing as required
• Reviewing and correcting discrepancies in clinical research data
• Examining regulatory documents and monitoring reports
• Communicating and documenting every single step taken in the trial
• Establishing and maintaining Trial Master files in digital and physical formats
• Verifying reports are complaint with ICH guidelines, IRB /FDA requirements and Sops
• Reviewing Informed consent and making sure it is IRB approved and is of the latest version
QA/RA Specialist (Medical Devices)
Medical precision, War-minister, PA (01/15 -01/16)
• Conducting quality control according to the regulatory requirement
• Following company Sops and Protocols and GMP guidelines
• Attending routine weekly and other meetings and stay abreast of information
• Drafting meeting agenda and assisting in preparing meeting minutes
• Actively managing sample shipments
• Assisting in preparation of regulatory documents for Audits
• Ensuring proper and timely filing of all relevant study documents
• Performed detailed analysis of returned customer units and use findings to drive CAPA improvements
• Monitoring and reporting equipment calibrations
• Resolving queries and reporting discrepancies
• Handling of the inbound complaints regarding devices Worked closely with customers through CRLs/phone calls
Education
• Masters in Sociology
• Certified in Advanced Clinical Research
Affiliations
• Association of clinical research professionals
• The Society of Clinical Research Associate
Publications
• Translated a book -'We need to go to school' (The voices of Rugmark children.)
• Published a Dissertation on 'Status of Children' (A case study of rehabilitation center of Rugmark.)