ARUN KUMAR RAJENDRAN
PO Box no ****
Abu Dhabi UAE
Mob: +971-**-***-****
E-mail: ac4lpu@r.postjobfree.com
A competent banking professional having five years of expertise in Sales/Retail Banking / Customer service/ Banking/Business Loans/Operations/Credit Services seeking key assignments with an organisation of high repute.
Profile:
Skilled in Customer Service, Cross selling interacting with clients, achieving targets and maintaining good customer relations for effective cross selling of other financial products.
Collating and interpreting financial data for determining the financial performance of the companies; developing the Valuation Model. Preparing monthly and quarterly business/ financial variance reports.
Investigating and understanding key business issues behind the numbers and providing clear, concise and timely Credit analysing & recommendations. Gathering and preparing functional specifications from business requirements.
Proficient in handling the entire gamut of banking operations entailing processing of accounts, SME, Unsecured loans, KYC, handling various accounts & its functioning & providing the basic banking facilities to the account holders.
Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals. Experience in team leading & motivation.
Possess excellent communication and analytical skills with demonstrated abilities in customer relationship management and fulfilling the sales target of the branch.
Hands on experience in Banking Software such as ‘Finacle07’, Finnone, I-view, I-sense AOT etc
Professional Experience
Mabeaat (Hadaf Al Khaleej Commercial Services L.L.C)
Job Role –Team Leader for Retail Liability Sales
Dept: Emirates NBD Assets
Duration: March 2016 onwards
Responsibilities
Handling a team of Sales officers and tale sales for Abu Dhabi
Responsible for preparing work schedules to ensure appropriate coverage and delegate it to the team on daily basis.
Administration of regular office activities such as leaves requests, time management for the sales team members and other office staffs.
Screen and share target V/S Achievement statistics on daily basis to the senior authorities.
Liable for scrutinizing applications and verifying documents submitted before sending them to the clients.
Responsible for the documentation such as incomplete documents / over writing or any fraudulent documentation.
Ensure the office is ready for audit for any time and maintain compliance as per Emirates NBD norms.
Liable for preparing audit sheet, training sheet, TL report and checking daily visit reports / DSR Reports.
Ensure that all customer queries, complaints and suggestions are handled effectively.
Responsible for taking primary level interview, staff selection and training of newly hired staff.
Maintaining cordial relations with clients for smooth functioning of operations.
Maintaining discipline among the team creating favorable working condition.
Accountable for achieving Team’s target.
Union National Bank, UAE
Job Role -Relationship Officer and Acting Team Leader
Dept: Small and Medium Scale Enterprises
Duration: March 2013 to December 2015
Responsibilities
Create New Relationship and exploit the opportunities by visits, telephone, or persuade customer to purchase bank’s products like Bank Guarantee, Letter of Credit, Business Loans etc.
Accountable for self as well as team target.
Identified potential clients using advertising companies, personal contacts etc.
Provide regular market feedback as well as inputs for the formulations of sales strategy.
Maintain good relationship with key organization and their employees.
Monitor performance of the team; explore new ideas and tactics for SME business development.
Problem Solving relates to follow-up and close monitoring of banking needs of customer in SME operation.
Did an additional responsibility of making Client Line proposal for Credit team.
Interact proactively across related operating and support department to find enduring solutions ongoing business issues.
ICICI BANK LTD, INDIA
Job Role –Officer
Dept: Customer Service Branch Banking
Duration: November 2009 to February 2013
Responsibilities
Meeting the CASA Target of the Branch.
Meeting new customer acquisition of Branch (SB, NRI & Current accounts).
On boarding activities and cross selling products such as FD, RD, Travel Card, LI, GI, Auto loan, BLG, Housing loan etc.
Ensuring compliance of service standards for effective customer service and implementation of systems for appropriate customer complaint management
Conceptualising business development plans for the purpose of achieving pre-designated revenue plans as well as cross selling of productslike Housing loan, Car Loan, Credit Card, Mutual Fund, Life Insurance etc; overseeing personal banking desk & queue management, account opening document checking & exception tracking
Identifying and target new as well as existing clients (individual & corporate) for promoting various banking products and cross selling other products for enhancing revenue generation.
Meeting fee income targets of the branch
Ensuring compliance of service standards for effective customer service and implementation of systems for appropriate customer complaint management
Rendering services with compliance to time & quality norms as per the organizational regulations & standards
Adhering to account opening / KYC Norms (Errors / Discrepancy) confirmation of AML alerts and rectification of AIMS
Mile stones and award
Got a rating of P2 in fiscal year 2010, 2011 and 2012 consistently.
Best sales officer award among the region for the months October to January in last financial year consistently in2011.
Pan India gold medal winner for NCA sourcing in the month of September 2012.
Best Sales officer Grand Master Award in the month of June to October consistently 2012
Lead New Customer Acquisition Team for Vikom New Branch opening.
Orange Cap Winner, Dine with RH Winner For LI and FD Rethna Winner for FD sourcing
ICICI BANK LTD, INDIA
Job Role-Business Development executive,
Dept: Business Banking Group
Duration: July 2009 to October 2009
Responsibilities
Meeting Business Accounts target for the cluster.
Lead generation activity.
Support branch team to complete the sales as well as the documentation and KYC as per the requirement.
Maintaining good relation to the existing customers for better GL
Adhering to account opening / KYC Norms (Errors / Discrepancy) confirmation of AML alerts and rectification of AIMS
National Educational Development Council, INDIA
Job Role –Centre Manager
Duration: June 2007 to June 2009
Responsibilities
Managing day to day activities of the centre
Ensuring proper delivery of the subjects and training to the students.
Timely project completion and examination.
Proper documentation of educational certificate and ensure proper delivery of study materials.
Weekly and monthly review for subjects
Daily audit on accounts and transactions of the centre
Heading monthly meeting with parents and council meeting
TATA AIG Life insurance
Job Role: Financial Advisor
Duration: May 2006 to May 2007
Responsibilities
Handling new & existing HNI customers.
Business development through direct sales & Achieving targets.
Maintaining good relation with the new & existing customers.
Up selling and cross selling of product and services
Follow up the renewal etc
Cross sells & Up sell of Life Insurance Products to existing customers.
Marketing of Mutual Funds Portfolio Management Services.
Generating Business from Natural Markets and through references
Providing training regarding Health insurance, sales, products etc.
Identifying the customer needs.
Business result, Business Development, Relationship Management, Risk Management and Persistency.
Ensure timely issuance of policies and claim settlement.
Ensure underwriting of policies at the time of proposal
Professional Development & Qualification
BSc Industrial Chemistry (52%)
Vocational Higher Secondary (agriculture with Science) Kerala Education Board (88.8%)
Matriculation (Kerala Education Board (69.6%)
Extra Curricular Development & Qualifications
President Scout Award from Mr. K R Narayanan (Hon: President of India)
Linguistic Abilities
English, Malayalam,Hindi and Tamil.
Personal Dossier
Date of Birth : 24-10-1985
Marital Status : Married
Nationality : Indian
Visa Status : Transferable
Passport No : H3994396