Customer Service Microsoft Office

Location:

Georgia

Salary:

40,000

Posted:

February 24, 2018

Contact this candidate

Resume:

Danielle Andria Farrell

*** ********** *****

Raeford, NC 28376 US

Mobile: 915-***-**** - Ext:

Email: *********.**@*****.***

Work Experience: US Army

***** ***** ***

Biggs AFB, TX 79918 United States

09/2015 - 12/2017

Signal Support Specialist

Duties, Accomplishments and Related Skills: Attention to Detail, Oral Communication, Problem Solving Skills, Time Management, Customer Service, Resolving Customer Support, Network Issues, Maintaining Network Operations, Researching/Analyzing problems, Provide Efficient Training

Provide technical assistance and support for issues related to computer systems, software, and hardware.

Respond to queries in person or over the phone.

Train computer users.

Respond to emails for customers seeking assistance.

Walk customers through problem-solving process.

Inquire information to determine nature of the problem.

Run diagnostic programs to solve problems.

Install, modify, and repair computer hardware and software.

Follow up with customers to ensure issues have been resolved.

Supervise equipment and maintenance inspections on Army vehicles.

Budget the purchase signal equipment, grossing over 1.2 million dollars of controlled equipment.

Account for purchased signal equipment and the disbursement of the equipment to organizations.

Arrange organizations presentations online and review for weekly meetings.

Help team members understand their goals in completion of mission ahead.

Delegate expectations to team members.

Communicate task to team members on a daily basis.

Clear communication in form of verbal and written so the team members know there is no room for misconception.

Listen to inputs of team members on making necessary adjustments for better development.

Guard signal equipment, accountant for each product daily.

Successfully completed each signal mission tasked to the team.

Recognized by supervisors for excellent performance and awarded Certificate of Achievement.

Finish Line

419 Cross Creek Mall

Fayetteville, NC 28376 United States

02/2015 - 09/2015

Sales Rep

Duties, Accomplishments and Related Skills:

Greeted every customer with a smile, and friendly conversation while offering my assistance to enhance the customer’s experience.

Primarily sell athletic clothing and shoes,

Maintained knowledge of new merchandise as well as promotions.

Upsell accessories to maximize revenue.

Network effectively with customers.

Assisted customers with trying on merchandise in order to get them more comfortable with their purchase.

Fed Ex

6604 CSX Way

Charlotte, NC 28214 United States

01/2013 - 07/2014

Package Handler

Duties, Accomplishments and Related Skills:

Strong ability to receive directions and establish routine.

Capable of working independently using appropriate judgment.

Well-equipped at identifying package markings and zip codes.

Able to concentrate, memorize, and recollect logical connections and sequences.

Strong physical ability; able to continuously lift, lower, push, pull, leverage and manipulate equipment and/or packages up to 120 inches combined length and girth, up to 50 inches long, and weighing up to 80 pounds.

Excellent communication and interpersonal skills

Education: Advanced Individual Training Fort Gordon, GA United States

Technical or Occupational Certificate 05/2016

Johnson C Smith University Charlotte, NC United States

Bachelor's Degree 05/2015

GPA: 3.0 of a maximum 4.0

Credits Earned: 124 Semester hours

Major: History

Relevant Coursework, Licenses and Certifications:

As a History major one of the main focus of our program was to find a specific interest and followed by 300 hours in this field of History. Library Internship was my focus because of the research aspects to gain more awareness and appreciation of the Library services in all their aspects. As an intern I inventoried, cataloged and arrange various collections of work. A part of that program also covered preservation and research of timeless pictures taken in the early 1900s in Charlotte, North Carolina.

Hoke County High School Raeford, NC United States

High School or equivalent

Affiliations: National Honor Society - Member

References:

Jackson, John

US Army 915-***-****

Howard, Jackie

US Army (R) 254-***-****

Lloyd, Tanya

US Army 904-***-****

Tuffour, Samuel

US Army 518-***-****