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Customer Service Project

United States
February 24, 2018

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Thomas Matthew Follmer

** *. ****** **., ******, Indiana 47102


Management Professional

Management Qualifications

Vision-driven, dynamic project management professional offering a wealth of experience directing customer service and technical initiatives within globally renowned firms. Proven leader who excels as a pivotal business partner by collaborating with cross-functional teams on multi-departmental projects. Demonstrated ability to learn and teach new concepts, easily adapt to change, and manage numerous simultaneous tasks. Innovative, high-energy professional with excellent organizational and communication skills and the capacity to assume increasingly significant responsibilities.

Strategic Planning Change Management

Testing Methodologies Implementation Methodologies

Incident Management Leadership & Team Building

Planning and Analysis Internal Relationships


Masters in Project Management - Keller Graduate School of Management, Louisville, Kentucky – 2016

MBA - Keller Graduate School of Management, Louisville, Kentucky - 2013

Bachelor of Science - Electronics Communications Engineering Technology, ITT Technical Institute, Louisville, Kentucky – 2010

Associates of Science - Computer Electronics Engineering Technology, ITT Technical Institute, Louisville, Kentucky – 2009

Associates of Science – Mechanical Electrical-Robotics Engineering Technology, Louisville Technical Institute, Louisville, Kentucky - 1991

Professional Experience

Engineering Technician, Austin Tri-Hawk

Austin Indiana 07/2017 to Present

Responsible for maintaining mechanical an electrical, repairs and upgrades, on metal stamping presses and robotic welding cells. Which included trouble shooting through PLC, HMI, Hand held interface units.

Inventory Control Consultant, GE /Aerotech Contractor

Louisville Kentucky 08/2016 to 06/2017

Currently responsible for locating parts rejected by the EPS team, converting FEMS part numbers into the EPS inventory control system Oracle.

Service Coordinator, American Fuji Seal

Jeffersonville Indiana 12/2015 to 06/2016

Responsible for setting customer visits for service personnel, responsible for developing customer service procedures, for Technicians in the field and the methods of which they report their service visit. Machine Build Project Manager, had to create Procedures and scheduling for building new machines in Indiana.

Created monthly action Plans for Machine building

Worked with our company locations in Germany, Netherlands, and Switzerland, to establish a new machine building facility in Indiana.

Created P&L for new Machines

Created Machine Build Procedures

Set up Shop to Produce New Machines Per customer Specs

Responsible for Ordering new tools, required to build machines

Worked with new vendors to set up purchasing of local materials

Project QCDP (quality, cost, delivery, and performance).

Was accountable for the customer acceptance of the project solution.

Managed the project technical risks and the corresponding mitigation plan.

Managed the project solution, meaning the customization and parameterization of the generic solution to meet Quality, Cost, Delivery and Performance (QCDP) commitments:

Was accountable for Engineering WP

Allocated Tasks across Project Engineering team and ensure engineering activities follow-up

Deployed the applicable engineering process, methods & tools on the project

Managed and participated in the evaluation of the project engineering team

Provided all technical documents to the project core team members for the installation, test and commissioning.

Solve technical issues detected by different core team

Maintenance Manager/ Electrical Engineer, Tokusen USA,

Scottsburg Indiana 08/2014 to 12/2015

Created many new programs to help restart a closed factory. Conducted comprehensive testing, integrations, and design checks. Authored and presented reports to update key stakeholders of project status. Worked directly with supervisors and maintenance personnel to ensure work order processes are effectively and efficiency undertaken.

Created a Lockout /Tag-out program with a HR training program.

Created a Maintenance New hire training Program.

Created a Preventative Maintenance Program.

Established Standard Operating Procedures for all areas of Maintenance.

Managed external vendors on multiple capital projects

Established Vendor protocols for projects on site.

Managed a $8 million annual budget

Adjusted VFDs and PLCs, to meet production changes.

Trouble shooting of electrical and communication malfunctions.

Made changes to electrical designs, for upgrades and repairs.

Systems Design Engineer, Siemens Rail, Louisville, Kentucky 10/2010 to 08/2014

Designed electrical railroad warning devices. Conducted comprehensive testing, integrations, and design checks. Collaborated with peers via conference calls and in-person meetings to ensure timely completion of projects. Authored and presented reports to update key stakeholders of project status. Ensured adherence to project budgets. Gathered system requirements. Guaranteed adherence to project timelines. Ensured all service level agreements we adhered to.

Adjunct Instructor, ITT Technical Institute, Louisville, Kentucky 08/2010 to 11/2011

Instructed students in electrical component theory. Following the recommended course curriculum created homework assignments and laboratory experiments.

Independent Contractor, Louisville, Kentucky 01/2009 to 08/2010

Worked with clients including GE, Six Sigma Controls, Care-Fusion, and Ford. Wired and tested Programmable Logic Controls. Tested induction motors and input test data in MS Excel. Upgraded software on biomedical equipment to maximize efficiency. Refurbished industrial control panels.

Modified an existing control panel after evaluating the maintenance logs and wire changes hand drawn on the existing plans.

Field installed and started up, electrical control panels.

Adjusted HMI’s and PLC’s in field.

Control Panel Builder, Sewell Industrial Electronics, Louisville, Kentucky 01/2008 to 12/2008

Led the building of control panels from schematics to finished product. Utilized multi-meters for pre-quality testing. Led the wiring and testing of Programmable Logic Controllers (PLCs). Liaised with clients, suppliers, and peers to facilitate project completion.

Memorized the European wiring standards for electrical control systems in less than a month.

Sales Manager/ Closing Officer, Fairfield Resorts, Daytona, FL 02/1998 to 06/2006

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