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Manager Customer Service

Roanoke, Texas, United States
85,000 + 10% Bonus
February 24, 2018

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Michael Bullman

**** ***** ****

Trophy Club, TX 76262

Cell: 817-***-****

Home: 817-***-****


I am actively seeking a position as an Industrial Engineer / Lean Implementation Manager / Operations Manager with an organization that values hard work, efficiency, dedication and acknowledges growth and development with increased responsibilities.


With more than 20 years of experience in operations management, mechanical design, fabrication, high-speed automation, Lean manufacturing implementation, purchasing, maintenance, material bonding technology and research and development, I have gained valuable experience in many disciplines. My project management experience ranges from multi-million dollar machine fabrication and installation projects as well as work on facility process flow improvements and Lean implementation. Recent accomplishments include implementation and sustaining of Lean Manufacturing processes into jewelry assembly production and in-housing of the blue rhodium plating process enhancing profitability and better control of customer service levels. My versatility and experience brings committed leadership and results to the projects and the personnel of the project teams.


Signet Jewelers, (Formerly Zale Corporation), 901 W. Walnut Hill Lane, Irving, TX (10/2010 – Present)

Operations Manager – Signet Manufacturing Dallas

Manage the day to day operations, personnel and processes of the jewelry assembly department which includes the management of 90 employees including supervisors, team leads, jewelers and support personnel supporting a $150,000,000 in annual production and repair.

Implementation and sustaining Lean Manufacturing practices into the assembly process which resulted in a reduction of work order completion time from 23 days to one day.

Reorganization of the facility layout of existing equipment using 5S techniques to organize work spaces, enhancing the Lean process and facilitating work flow improvements, resulting in reduced cycle times of production work orders.

Creation of SOP’s (standard operating procedures) to support operational consistency and providing a platform for the training of new and existing employees.

Monitoring of employees time, attendance, and vacation time using the Kronos timekeeping system.

Developed the safety awareness team and guidelines to identify areas where improvement is needed and implemented the safety walk schedule on a bi-weekly basis.

Established ‘Build in the Quality’ program to raise awareness of quality issues when they occur and address the issues immediately resulting in reducing reject rates by the Quality Assurance team to less than 2%.

Streamlined the purchasing of supplies to selected vendors in order to reduce lead time of deliveries and to standardize the tooling.

Responsible for the acquisition of new talent and the development of existing employees focusing on promotion from within whenever possible which results in a workforce trained to the needs of the company with a better understanding of goals and priorities.

Conducted Kaizen events to promote continuous improvements in all business units involving cross functional teams to identify areas of improvement from all involved in the production process.

American Locker Group, 815 S. Main St., Grapevine, TX. (5/2007 – 6/2010)

Industrial Engineering Manager

Management of the Maintenance, Tool and Die, CNC Milling, Quality Control, Purchasing and Safety teams and support of all manufacturing processes in a sheet metal fabrication and metal stamping environment.

Implementation of Lean Manufacturing principles and procedures including Value Stream Mapping, 5S, Kaizen, FMEA, Six Sigma, Kanban and improved job methods to streamline work flow resulting in improved operational cycle times and higher quality products.

Management of capital and expense projects for new equipment, upgrades to existing fabrication equipment and facility layout improvements in order to increase productivity and enhance work flow.

Identified and implemented cost savings through vendor evaluations and sourcing strategies that improved lead times on deliverables and decreased cost to the company saving $250,000 annually.

Achieved reductions in RMA claims due to improved inspection methods and the acquisition of qualified staffing realizing a 35% reduction in customer complaints.

Improvement of set up times on all process equipment with the incorporation of creative fixtures and quick change die methods (SMED) which resulted in a 20% reduction in product delivery lead times to our internal assembly line customers.

Installation of a new locker assembly line in order to in-source manufacturing previously accomplished by outside contract manufacturers which resulted in higher profit margins from locker sales and improved on-time deliveries.

Identification of contract manufacturing opportunities, quoting and bid submittals to customers in an effort to maximize machine and workforce utilization as well as improving upon the overall bottom line performance and profitability.

Implementation and sustaining of the Preventive and Predictive Maintenance program and schedules to increase machine reliability and performance.

Simeus Foods International, 812 S. Fifth St. Mansfield, TX. (8/2005 – 5/2007)

Special Projects Manager / Maintenance Manager

Management of capital and expense improvement projects to equipment and the facility in a fast paced food manufacturing environment including budgeting, scheduling, procurement, project deliverables and implementation.

Selection of in-house staff and outside contractors to insure prompt completion of assigned projects.

Supervision of all Maintenance staff on routine production repairs and project related assignments.

Scheduling and planning of day to day activities including weekly, monthly, semi-annual and annual preventive maintenance task using the Datastream MP2 maintenance CMMS software.

Attending weekly USDA meetings to discuss issues requiring action and assigning task to the Maintenance team for resolution.

Conducting monthly Quality Assurance and Safety plant inspections to identify areas for improvement and items requiring immediate attention.

Conducting, scheduling and facilitating weekly project update and Maintenance team meetings to communicate project status, safety and conveying work loads and assignments to the members of the Maintenance and project teams.

Identify, design and document improvements to equipment and the facility using AutoCAD and other related software.

Kimberly – Clark Corporation, 6625 Industrial Park Blvd. N. Richland Hills,TX. (6/1990 – 8/2005)

(Formerly Tecnol Medical Products)

Engineering Project Leader / Designer IV (2000 – 2005)

Responsible for preparation and implementation of capital appropriations in access of $1MM.

Managed projects for a $1.6MM facility consolidation of two manufacturing facilities which included the renovation and installation of a videoconference center, document control area, office space, MIS server area, relocation of manufacturing equipment, air compressor station and new cafeteria resulting in reducing overhead by $750,000.

Project leadership for capital and expense projects that improve yields, rates and uptime on equipment and production lines producing disposable medical products including validation to FDA and ISO standards.

Design of new equipment and modifications to existing equipment to increase profitability and improving the performance of high speed automated equipment.

Identified and implemented raw material changes to a Blood Pressure Cuff product line that resulted in a $670,000 annual savings and received a corporate “Extra Mile” award.

Operations support of equipment and processes to maximize uptime and provide assistance to the maintenance department with solutions to equipment issues.

Produced designs and concepts using AutoCAD 2002 and SolidWorks 2005 and directing engineering design technicians on assembly and detail level part drawings.

Selection of mechanical and electrical staff and contractors to perform installation of modifications to existing equipment and the fabrication of new equipment.

Active member of the facility safety team conducting weekly meetings to identify safety issues from submitted near miss reports and accident reports.

Procurement of necessary parts and services using a LAN based purchasing system while negotiating pricing and deliverable expectations.

Maintenance Team Leader (1998-2000)

Responsibilities included direction and coordination of the 30 maintenance technicians on a 24/7 operation.

Scheduled preventive maintenance downtime with the MP2 maintenance software and coordinated with the production planning department to minimize customer service issues.

Produced work order reports gathered from the MP2 system to review possible areas of opportunity with the Operations and Leadership Teams.

Set-up and maintained proper inventories of the necessary replacement parts and established min/max levels for reordering purposes.

Supported the Operations Team with around the clock technical expertise to achieve maximum uptime of all manufacturing and facility equipment.

Engineering Technical Support Manager (1995 – 1998)

Responsibilities included managing and coordinating the activities of the Engineering Technical Support Department and personnel.

Member of the Engineering Concept Review Board and involved extensively with the design of new automated equipment.

Coordinated the implementation of new designs and technologies into new and existing equipment.

Worked closely with the Engineering Fabrication Department and the Research and Development Department during the construction of new equipment.

Troubleshooting and final assembly of new equipment.

Validation of new and existing equipment to FDA and ISO 9000 standards.

Upgraded existing equipment to enhance profitability and increase production.

Supported the Manufacturing Department with high-level machine problems above the capacity of the maintenance department on an around the clock basis.

Coordinated sample runs for the Product Development Department with the Manufacturing Department and provided technical support.

Interfaced with the president and vice presidents concerning current and future projects on a monthly basis.

Research and Development Project Manager (1990 – 1995)

Responsibilities included bringing new and existing technologies into the design phase of automated equipment.

Procured products for testing and negotiated pricing for consignment trial periods along with purchased items for equipment.

Designed and launched a new disposable blood pressure cuff product line that captures a 30% market share in the disposable blood pressure cuff market.

Extensive travel to trade shows around the country in search of new and innovative processes and equipment to be incorporate into new designs.

Found creative ways to solve problems associated with the manufacturing, installation and start-up of high speed automated equipment.


Graduate of Paul M. Dorman High School – Spartanburg, South Carolina

Graduate of R. D. Anderson Vocation Center, Electronics – Moore, SC

Course work completed at Spartanburg Technical College – Spartanburg, South Carolina

Course work completed at Northlake Community College – Irving, Texas

Course work completed at Tarrant County College – Hurst, Texas

Seminars and Achievements

Lean Manufacturing Principles for Management 2008, 2011, TMAC/UTA, Grapevine, TX, Irving, TX

Value Stream Mapping, Lean Job Methods & 5S Implementation, 2008, 2011, TMAC/UTA, Grapevine, TX, Irving, TX

Completed the Datastream MP2 Maintenance 2006 CMMS program - Dallas, TX

RETA Industrial Ammonia Operator I Certification 2006, Garden City College, Garden City, Kansas

Certificate in Fundamentals of SolidWorks 2005 3-D modeling software, Progression, Dallas, TX

Completed the 3-day Kepner – Tregoe Analytical Troubleshooting course, Kimberly-Clark, Ft. Worth, TX

Completed the Steven Covey – Seven Habits of Highly Effective People, Kimberly-Clark, Ft. Worth, TX

Certificate in Beginning and Advanced AutoCAD at Tarrant County Community College, Hurst, TX

Completed an extensive 5-day Project Management training at the Center for Professional Advancement, East Brunswick, New Jersey

Completed a 40 hour session of Hazardous Material Safety Training in accordance with OSHA 29CFR 1910.120 Section E 3 (i) and Section Q (6) (iii) at Eagle Environmental Services, Ft. Worth, TX

Certificate in Printing Technology from the Center for Professional Advancement, East Brunswick, New Jersey

Completed the Machine Guarding Principles seminar, Kimberly-Clark, Ft. Worth, TX

Certificate of training from Det Norske Veritas for successful completion of Modern Safety Management Implementation, Kimberly-Clark, Ft. Worth, TX

Completed the Cosmos R. F. Welding Technology training, Kimberly-Clark, Ft. Worth, TX

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