Mary L. Young

**** ******** ***, **********, ** *0774

ac4llq@r.postjobfree.com Home: 301-***-**** Cell: 301-***-****

SUMMARY

Over 15 years of IT professional experience ranging from management, production support, project management, analytical and leadership skills. An individual that is customer-focused and results-driven with proven success enforcing robust IT governance policies to attain regulatory compliance. Proficient in data and system analysis and providing detailed documentation to all levels that supports system environment changes.

PROFESSIONAL EXPERIENCE

FANNIE MAE - RESTON, VA

PLATFORM SUPPORT ANALYST, MAY 2017 TO PRESENT

Provide production support or technical support to users of a customized or proprietary application. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software.

Create problem, change and incident tickets to escalate issues to management and development teams using application(s) supported by group and assess uptime, productive use of application, and needs for further development or enhancements to make application more useful.

Conduct regular team meetings with staff responsible for maintaining applications in lower environment to assess issues or bugs and plan strategy for addressing them.

Plan, contribute to, or conduct projects for testing software enhancement, developing requirements for system enhancement, revision or development of application, or related projects

FREDDIE MAC – MCLEAN, VA

APPLICATION MANAGEMENT PRODUCTION SUPPORT ANALYST,

DECEMBER 2009 TO APRIL 2017

Making Home Affordable Compliance (MHA-C) program, an initiative under Obama's administration to help struggling homeowners to avoid foreclosures and strengthen the housing market.

Maintain incident tickets to document data load failures, autosys jobs and application code processing issues. Coordinate efforts in resolving incidents from accepting new files, reloading new data, executing DCUs to correct data, and resending new files to vendors in a timely manner. Create vendors' incidents reports to build stronger relationship by having complete transparency of incidents, how the documenting the vendors response time, and providing accurate resolutions for their incidents.

Configure and document security permissions for active directory groups and system IDs for MHA-C applications; create business email notification mailboxes, groups, and application access; and setup restricted LANs. I would certify all MHA-C Information Technology personnel and System IDs

Configure and maintain Transport Layer Service(TLS) for the all participating servicers in the MHA-C program, to ensure each domain remains encrypted. Conduct monthly reviews with the internal audit team, to discuss all new changes as top servicers merging, servicers being added or removed, and servicer's name changes.

Execute and document the Monthly Sampling process, to address any deployments, the required data loads identified any process improvement, and the order of data loads must follow for the Sampling process to have all the correct information for downstream reporting and analytics efforts.

FREDDIE MAC – MCLEAN, VA

FINANCIAL CLOSE COORDINATOR, JULY 2009 TO OCTOBER 2009

Managed the monthly and quarterly Financial Close Milestone Execution Plan for 31 production applications for the Service Management team to process data downstream meet Corporate Close General Ledger deadlines.

Technical liaison for Service Management and Corporate Close Execution business team for monthly and quarterly financial close process.

Monitored and tracked incidents, outages, data corrections, and re-runs of applications that impacted the financial close milestones.

Effectively communicated Financial Close Process status to business and IT management to proactively identify incidents that will negatively impact the close and need additional resources to meet the overall Corporate Close General Ledger deadline.

Provided monthly and quarterly metrics on the Financial Close to reporting team for trending analysis purposes for the department.

FANNIE MAE - RESTON, VA 1996-2009

COMPLIANCE ANALYST, OCTOBER 2006 TO FEBRUARY 2009

Managed all corporate compliance standards, policies, and procedures for 10 Data Warehouse ORACLE databases and 4 Unix servers that housed 10 production applications for the Data Warehouse team to ensure proper access controls, logging and monitoring, and change management to meet SOX/IT requirements.

Built and sustained collaborative working relationships with the SOX/IT Compliance team and technical teams to facilitate mutual understanding of compliance priorities.

Effectively communicated compliance project status to stake holders, proactively identify timeline, conflicts, and resources needs to support the success of compliance projects.

Conducted quarterly reviews to identify any abnormalities with SOX/IT requirements and documentations via MS Excel.

Provided training for Remedy 7.0 via MS PowerPoint and online demonstration to the Data Warehouse team.

FANNIE MAE - WASHINGTON, DC

MANAGER, eSolution Reporting Team/ Data Resource Management (2001 TO 2006)

Directed a 7-person team utilizing Software Design Life Cycle methodology to implement major business initiatives and enhancement requests to accurately report critical underwriting data to senior management.

Leveraged quality management methodologies to improve data integrity and processes which included documenting business users' requirements and analysis; software design, development, code reviews and testing of 100+ new and existing reports based on the current system.

Managed all operations for the MornetPlus Environment that contains 80+ UNIX, MS SQL, and Sybase Database servers.

Responsible for providing 24x7 support for the hardware operational needs throughout all environments, constant monitoring of system resources and performance, coordinating with technical teams to resolve production impacts, production transactional data, developing new reports and modifying existing reports.

Facilitated the business and technical career development of staff through structured training opportunities, work assignments, mentoring, and personal coaching.

Managed contractors’ work orders from various consulting firms. Responsible for interviewing, hiring, extending and terminating contracts.

EDUCATION: FLORIDA A&M UNIVERSITY

BACHELORS OF SCIENCE: COMPUTER INFORMATION & SYSTEMS, 1992

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