GBOLAHAN MICHAEL BOLAJOKO

Calgary, Alberta • 587-***-****• ac4lln@r.postjobfree.com • linkedin.com/in/gbolahan-bolajoko

ACCOUNT SUPPORT OFFICER & ADMINISTRATIVE EXECUTIVE

Versatile, result-driven professional with 3+ years of experience in Administrative and development of exceptional relationships with clients.

Proven problem solving and analytical thinking skills

Ability to adapt to evolving industry trends.

Hardworking, reliable, professional.

A considerate team-player who is motivated to succeed.

CORE COMPETENCIES

• Process flow and development • Relationship management • Team leadership

• Solution Advice • Resource management • Integrity

• Fast-paced Environments • Strategic Planning • Sales

• Office Administration • Training presentation & delivery • Client Education

• Service delivery • Data Processing • Confidentiality

• Microsoft Office: word, Excel, • Excellent Communication and Interpersonal Skills

PowerPoint, Outlook

Professional History

Account Support Officer, Stanbic Ibtc Bank, Abeokuta, Nigeria Jan 2016 – Jan 2018

Coordinated and Reviewed customers account opening documents for completeness

Implemented 100% CDD/KYC documentation for all branch customers from account creation to essential updates

Rendered customers' account statements, verified references, Processed Debit and Credit cards

Booked and monitored customers’ Investments - Fixed deposit, Treasury Bills, FGN Bonds, Contract Save

Ensured timely updates of customer instructions to electronic versions and access to it nationwide, and proactive tracking of orders placed with vendors to ensure accurate billing, and resolution of inquiries or discrepancies.

Provided Business development Support to Account managers and Preparation of Loan documentation

Distinguished and follow up on Sales report and coordinates pipeline submission

Customer care representative, MTN Ibadan, Nigeria August 2015 - December 2015

Provided answers to inquiries from customers in person and on the phone

Resolved customer complaints related to service quality and other related matters

Attended to inbound and/or initiates outbound contacts to current or potential customers for new and existing services

Prioritize and complete work within a demanding schedule

Teacher (NYSC), OvimTechnical School, Abia, Nigeria August 2014 – August 2015

Assessed, recorded and communicated student progress

Instructed and guided students regarding weekly assignments and general academic difficulties

Developed curricula, lesson plans, and instruction on designated subjects.

Advised and counsel individual students in academic areas

Sales Representative, Coca-Cola Hellenic Ibadan, Nigeria April 2014 –August 2014

Partnered with reseller store management to create a ‘win-win’ relationship through merchandising strategies

Trained resellers and other associates

Coordinated Sales Order Booking and Product Rotation

Administrator (Volunteer), Redeemed Christian Church of God (Rccg) Ibadan, Nigeria December 2013 – April 2014

Offered a knowledgeable presence during office hours.

Facilitated church communication networks: corresponding letters

Managed the church schedule and communicate the master church calendar.

EDUCATION HISTORY

Nigerian Institute of Management (NIM) Abuja, Nigeria 2015

Graduate Member

Bachelor of Science in Wildlife Management/Conservation of Renewable and Non Renewable Natural Resources (B.sc) 2014

University Of Ibadan, Ibadan, Nigeria

(Equivalent to a four years Bachelor’s degree from a Canadian University, as determined by World Education Services in Toronto, ON)

The Zoological Garden, University of Ibadan

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