Customer Service Administrative Assistant

Meghan Kochevar

Fernandina Beach, Florida • 904-***-**** • ********@*****.***

QUALIFICATION HIGHLIGHTS

Recruiting

Safety Trainings

Metrics and Reporting

Onboard Process

Payroll

Client Relations

Orientations

GEMBA Processes

Workers Compensation Claims

Continuous Improvement

Employee Relations

Employee Counseling

PROFESSIONAL EXPERIENCE

ADT Securities Services

Customer Service Representative

October 2016 – Present

• Received inbound calls from technicians and branch personnel

• Verify all pertinent information is present and acceptable

• Coordinate with Police, Fire and Medical agencies to verify jurisdiction

• Verify with customer all account information to ensure accuracy

• Set up and testing of web-based services and products

• Registration of wireless communication devices though external websites

• Set up new accounts in Protection One database including issuing CS numbers

• Receive incoming phone calls to place accounts into no response or “in test”

• Enter pertinent information relating to zone and panel location

• Verify that all zone signals are reporting in the correct format and troubleshoot if needed

Remedy Intelligent Staffing

On-Site Supervisor (September 2011 – October 2016)

Personnel Supervisor(January 2011–September 2011)

Administrative Assistant (August 2010 –January 2011)

August 2010 – October 2016

• On-site Supervisor for three clients that required 300+ temporary employees through seasonal employment

• Scheduled daily meetings with Managers and Executives to ensure Remedy met all staffing needs from entry level to executive level positions; forecasting and backfilling

• Recruited, hired, oriented, trained and supervised associates across Jacksonville, Florida

• Instrumental in GEMBA walks and lean continuous improvements

• Developed and maintained a network of contacts to identify and source qualified candidates

• Conducted Behavioral Based Interviews to determine if past performance predicts future performance

• Kept abreast of industry trends, employment law/regulations, best practices and new technologies

• Presented services and solutions in response to the client business needs while focusing on their profit strategies

• Followed up with the Human Resources department regarding the satisfaction of the Remedy contractor, based on metrics defined by the client

• Processed weekly, or bi-weekly, payroll for up to 1,200 temporary employees

• Using relevant metrics, monitored and reported staffing performance while maintaining related historical data

• Administered and evaluated Associate Satisfaction Surveys, Performance Improvement Plans and Exit Surveys

Meghan Kochevar

Fernandina Beach, Florida • 904-***-**** • ********@*****.***

RDL Logistics LLC

Accounts Receivable/Payable

May 2009 – August 2010

• Generated and delivered weekly and monthly invoices

• Followed up on past due accounts by contacting customers and requesting payment

• Processed payroll for up to 30 drivers

• Tracked driver mileage to ensure that they were paid correctly

Home Depot

Cashier

February 2008 – May 2009

• Assisted customers with final purchase and operated registers and credit card machines

• Fielded questions and concerns about policy, procedure and personal

• Stock, organize and clean the store

• Worked with management and other sales associates to ensure every customer enjoyed their shopping experience

Kaman Aerospace

Payroll Administrator

May 2004 – May 2006

• Complied employee time, production and payroll data from time sheets and other records

• Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies

• Verified attendance, hours worked, and pay adjustments, and posted information into designated records

• Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records

• In charge of Accounting department incoming and outgoing mail

PROFICIENT APPLICATIONS & RESOURCES

PeopleSoft

Tempware

iSearch

NovaTime

Customer relationship management (CRM)

Microsoft Word

Microsoft Excel

Microsoft Dynamics 365

Google Drive

Zipwhip

ZipRecruiter

Indeed

Monster

Career Builder

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