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Administrative Assistant

Toronto, Ontario, Canada
February 24, 2018

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* ****** ***** *****, ******** ON 647-***-****



* *****’ experience in Office Administration; coordinated Office Management activities for multiple departments

Master of Computer Applications, Master of Information technology, Bachelor of Business Administration

Proficiency in MS Word, Excel, PowerPoint, Outlook, Explorer, Adobe Illustrator, Acrobat, Photoshop, HTML and Dreamweaver

Excellent word-processing and database management skills; typing speed 40 wpm

Well-developed communication and interpersonal skills; ability to maintain professional relationship with external and internal stakeholders

Strong organizational, problem solving and time management skills with ability to multi-task

Multilingual: Fluent in English, Hindi and Punjabi


Administrative Assistant 07/2013 – 10/2017

MetLife, New Delhi, India

Carried out clerical and administrative tasks; created agendas, recorded, transcribed and distributed minutes of meetings, prepared letters, seminars, newsletters and information packages

Assisted customers in person; answered phone calls in a professional manner and directed calls to appropriate managers

Improved client satisfaction by responding to queries and issues promptly

Created, maintained and updated employee database to enhance communication between management and staff

Maintained petty cash expenses, handled bank transactions, created and reconciled invoices and coordinated payments to vendors

Received, sorted and distributed incoming mails; prepared courier packages and invoice slips for outgoing mails

Recorded employee hours in payroll; answered questions and concerns regarding payroll issues

Prioritized, completed assigned projects and met deadlines

Monitored, updated and maintained social media office accounts for the company


Office Assistant / Receptionist 07/2008 – 06/2013

GNPS, New Delhi, India

Greeted walk-ins, identified needs and took necessary actions

Managed Inventory including raising indents, ordering, verifying the receipts, processing payments and counting stock quarterly

Maintained equipment including computers, printers, scanners, modems and other peripheral devices

Planned, organized and prepared workshops; set up projectors and voice equipment for presentations

Built professional rapport with school board staff, coordinated routine activities and shared information on a regular basis according to regulatory requirements


Master of Computer Applications (MCA) 2006

Sikkim Manipal University, Karnataka, India

Master of Information Technology (MIT) 2002

Manipal Academy of Higher Education, Manipal, India

Bachelor of Business Administration (BBA) 1999

Maharishi Dayanand University, Rohtak, India

E-Commerce Diploma in Web Designing 2001

IIS Websity-Rajouri Garden, New Delhi, India

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