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Customer Service Life Insurance

Location:
Thiruvananthapuram, Kerala, India
Salary:
15000+
Posted:
February 24, 2018

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Resume:

RESUME

AMBILY G S

Archana

Edayadi,

Bhoothakulam PO

Kollam

India – 691302

: ac4lju@r.postjobfree.com

: +919*********

OBJECTIVES

Intend to build a career with leading corporate of hi-rich environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and environment to hone my skills and put my ability and efforts to the best of my knowledge.

ORGANISATIONAL EXPERIENCE

49 months of rich experience in Customer Service.

Worked as an CRO In Consim Info Pvt Limited, Chennai

From 13th March 2012 to 10th February 2013 for Bharat Matrimony.

ROLES AND RESPONSIBILITIES

Handling both Voice and Non-Voice.

Collecting success stories of customers for the development of the site.

Doing back end works.

Doing mail works.

Giving online resolutions to customers.

Doing Out bound calls.

Handling South, North and International calls.

Handling Inbound and Outbound Escalation calls.

Taking irater customer calls.

Escalating top issues in the floor through mails.

Taking care of the team .

Assist team for achieving daily targets.

Mentoring new agents.

Giving Feedbacks.

Briefing of daily updates to shift wise team members.

Worked as an CRO In Tech Mahindra, Chennai

From 14th March 2011 to 13th December 2011for Videocon Prepaid GSM Process.

ROLES AND RESPONSIBILITIES

Handling Both Voice and Non-Voice.

Handling inbound calls of 11 Indian circles.

Doing back end work for 10 North Indian circles.

Doing Out bound calls.

Handling Nodal/Appellate calls of 10 North Indian circles.

Handling Escalation calls.

Taking irater customer calls.

Escalating top issues in the floor to clients through mails.

Attending online client meetings with TL and AMO.

Taking care of the team .

Assist team for achieving daily targets.

Mentoring new agents.

Call auditing and feedback.

Spot auditing and Feedback.

Briefing of daily updates to shift wise team members.

AHT analysis.

Worked as an CSR in Hinduja Global Solutions Ltd, Chennai

from 15th October 2008 to 12th December 2010 for Airtel Inbound Process.

ROLES AND RESPONSIBILITIES

Hindi/Malayalm /English Call handling

Mentoring the new agents

Briefing the team

Handling the team in the absence of TL.

Call auditing of team members and giving feed back

Daily wise product classes for the team members after shift

Discussing the concerns of team members with AMO.

Time Escalate Complaints and confirm Customer satisfaction

Achieve the Targets

Doing call Backs to the customer.

Up to date on Process & Product

Consolidate & sending complaints to backend

Tagging adherence

Worked as an Agent cum Tele Caller in Birla Sun life Insurance Company, Trivandrum

from 2008 April to 2008 October.

Worked as a Hindi Teacher in Lathika Tutorial College, Kollam from 25th May 2004 to 25thJanuary 2007.

ACHIEVEMENTS

Top Gun Award for the best CRO in the year 2010.

EDUCATIONAL PROFILE

Examination

Year Of passing

School/College

PGDCA

2008

Talent Technologies,attingal,Trivandrum,Kerala

B Com with Computer Application

2004

Mannam Memorial N S S College,Kottiyam,Kollam, Kerala

Plus Two

1999

Government

Higher Secondary School Bhoothakulam, Kollam

Kerala

CBSE

1997

M G M Model School,Ayiroor,Varkala,Trivandrum,Kerala

PERSONAL SKILLS

MS Office, and Email etiquettes

Comprehensive problem solving abilities

Ability to deal with people diplomatically

Willingness to learn

Leadership Quality

Hard worker

Good team worker

Co operative

Self confident,and being patience

Friendly Behavior

LANGUAGE PROFICIENCY

Language

Read

Write

Speak

English

Malayalam

Hindi

PERSONAL MEMORANDUM

Date of Birth :5thJuly1980

Father’s Name : V Gopalakrishna Pillai

Sex : Female

Nationality : Indian

Marital Status : Married

Passport No. :L9816729

VISA STATUS

No visa.

DECLARATION

I hereby declare that all the above information is true to the best of my knowledge and belief and I assure of my confidence Sir, that if given an opportunity I will prove to be an asset of your esteemed organization.

Place: India

Date: 23/2/2018 Ambily G S



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