Customer Service Life Insurance
Resume:
RESUME
AMBILY G S
Archana
Edayadi,
Bhoothakulam PO
Kollam
India – 691302
: ac4lju@r.postjobfree.com
OBJECTIVES
Intend to build a career with leading corporate of hi-rich environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and environment to hone my skills and put my ability and efforts to the best of my knowledge.
ORGANISATIONAL EXPERIENCE
49 months of rich experience in Customer Service.
Worked as an CRO In Consim Info Pvt Limited, Chennai
From 13th March 2012 to 10th February 2013 for Bharat Matrimony.
ROLES AND RESPONSIBILITIES
Handling both Voice and Non-Voice.
Collecting success stories of customers for the development of the site.
Doing back end works.
Doing mail works.
Giving online resolutions to customers.
Doing Out bound calls.
Handling South, North and International calls.
Handling Inbound and Outbound Escalation calls.
Taking irater customer calls.
Escalating top issues in the floor through mails.
Taking care of the team .
Assist team for achieving daily targets.
Mentoring new agents.
Giving Feedbacks.
Briefing of daily updates to shift wise team members.
Worked as an CRO In Tech Mahindra, Chennai
From 14th March 2011 to 13th December 2011for Videocon Prepaid GSM Process.
ROLES AND RESPONSIBILITIES
Handling Both Voice and Non-Voice.
Handling inbound calls of 11 Indian circles.
Doing back end work for 10 North Indian circles.
Doing Out bound calls.
Handling Nodal/Appellate calls of 10 North Indian circles.
Handling Escalation calls.
Taking irater customer calls.
Escalating top issues in the floor to clients through mails.
Attending online client meetings with TL and AMO.
Taking care of the team .
Assist team for achieving daily targets.
Mentoring new agents.
Call auditing and feedback.
Spot auditing and Feedback.
Briefing of daily updates to shift wise team members.
AHT analysis.
Worked as an CSR in Hinduja Global Solutions Ltd, Chennai
from 15th October 2008 to 12th December 2010 for Airtel Inbound Process.
ROLES AND RESPONSIBILITIES
Hindi/Malayalm /English Call handling
Mentoring the new agents
Briefing the team
Handling the team in the absence of TL.
Call auditing of team members and giving feed back
Daily wise product classes for the team members after shift
Discussing the concerns of team members with AMO.
Time Escalate Complaints and confirm Customer satisfaction
Achieve the Targets
Doing call Backs to the customer.
Up to date on Process & Product
Consolidate & sending complaints to backend
Tagging adherence
Worked as an Agent cum Tele Caller in Birla Sun life Insurance Company, Trivandrum
from 2008 April to 2008 October.
Worked as a Hindi Teacher in Lathika Tutorial College, Kollam from 25th May 2004 to 25thJanuary 2007.
ACHIEVEMENTS
Top Gun Award for the best CRO in the year 2010.
EDUCATIONAL PROFILE
Examination
Year Of passing
School/College
PGDCA
2008
Talent Technologies,attingal,Trivandrum,Kerala
B Com with Computer Application
2004
Mannam Memorial N S S College,Kottiyam,Kollam, Kerala
Plus Two
1999
Government
Higher Secondary School Bhoothakulam, Kollam
Kerala
CBSE
1997
M G M Model School,Ayiroor,Varkala,Trivandrum,Kerala
PERSONAL SKILLS
MS Office, and Email etiquettes
Comprehensive problem solving abilities
Ability to deal with people diplomatically
Willingness to learn
Leadership Quality
Hard worker
Good team worker
Co operative
Self confident,and being patience
Friendly Behavior
LANGUAGE PROFICIENCY
Language
Read
Write
Speak
English
Malayalam
Hindi
PERSONAL MEMORANDUM
Date of Birth :5thJuly1980
Father’s Name : V Gopalakrishna Pillai
Sex : Female
Nationality : Indian
Marital Status : Married
Passport No. :L9816729
VISA STATUS
No visa.
DECLARATION
I hereby declare that all the above information is true to the best of my knowledge and belief and I assure of my confidence Sir, that if given an opportunity I will prove to be an asset of your esteemed organization.
Place: India
Date: 23/2/2018 Ambily G S
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