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Customer Service Manager

Toronto, Ontario, Canada
February 24, 2018

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Objective To contribute to an organization that can utilize my skills and experiences

Skill & Experience 3st grade Certified Skilled Worker of Financial Planning (2014)

Securities Broker Representative License-Syoukengaimuin (2013)

Insurance Solicitor-Songaihokenbosyunin (2012)

Life insurance sales -Seimeihokenbosyunin (2012)

Full G Licence

Self-driven, focused and result-oriented, with strong motivational and

administrative skills

Excellent negotiation and problem-solving skills for which I was made the

in-charge to resolve problems between the bank and remittance or cover


Highly motivated and strong communication skills

Experience OPAY Inc. Markham, Ontario (January 2018 - Present)

Marketing Representative & Account Manager

Having Excellent communication and presentation skills in spoken English

and Japanese

Creating market plans and cultivating new business partners

Strong branding knowledge

highly motivated, fast learner and quickly adaptable to new environment

Experience U canada Toronto, Ontario (October 2014 - December 2017)

Store Manager

Assisted customers with product selection and queries

Helped new employees adapt to the environment

Mentored and coached team members as the team leader, reviewing their

progress and field reports

Highly skilled in greeting guests with a gracious smile and offering them

to help with their shopping needs

Chuei Credit Union Bank Kanagawa, Japan (April 2011 – March 2014)

Teller & Loan department

Opening bank accounts / Closing bank accounts (Checking account,

Saving account, Certificate of deposit )

Report of notification (Losing, Reissuance, Address change, Death,

Transfer into a different accounts)

Making balance statements

Operations stamp duty, interests on deposits

Create meetings and documenting materials (New products, Selling point,

Customer management system)

Handling phone calls from different companies

To clear and confirm operations to ensure that the remittances received

are as expected

In-charge of resolving customer and operations-related problems

Too meet our annual target and cost-saving target since joining company

Ensured customers filled appropriate forms for loan approval

Tully’s coffee Inc Japan (April 2007 - March 2011)

Team leader

Highly skilled in greeting, guiding guests, and customer service

Proficient in achieving store sales goals in a team-selling environment

Proven ability to suggest, choose, and help locate products based on

guest needs

Education International Institute of Travel (April 2017 - October 2017)

Bachelor of Business administration, Senshu University, Tokyo

(April 2007 – March 2011)

Recreation Inter-Highschool Basket Ball Chanpionships of Kanagawa Best 8 (2005)

Senshu Basket Ball Club (2008 - 2011)

Vista (2008 - 2009)

Taking up some issue of world( Mexico, Vietnam )and Published a magazine

Hadano club

Executive committee of a local Event

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