Resume

Customer Service Representative

Location:

Kampala, Central Region, Uganda

Salary:

2500USD

Posted:

February 24, 2018

Contact this candidate

Resume:

BIO-DATA

NAME ` : ABDRAHIM BAKER M

Date of Birth : 06th –July- 1990

Sex : Male

Nationality : Ugandan

Marital status : Single

Tel, Contacts : +256-***-****** +256-***-******

Email : ac4lie@r.postjobfree.com

OBJECTIVE

Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Bpo executive highly effective at handling confidential information and identifying system improvements with ease of successfully managing multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dynamic agent trained in an IT environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity aswel as implement and supporting a basic laboratory information system (BLIS).

EXPERIENCE

My responsibilities have been and also presently include computer system administration, network maintenance, sales and marketing skills, BPO skills, Call Center Skills at Betway Uganda, Zuku TV and Dlight solar Uganda, development of project proposals, consultancy on monitoring and evaluation, initiation and execution.

I was also involved as one of the key drivers to develop, implement and support a basic laboratory information system (BLIS) funded by the USAID, Centre for disease control Atlanta (CDC) and the African field epidemiology network.

2008-2010, Bachelor of Science in Information Technology from Uganda Christian University Mukono.

2008-2009, CCNA (CISCO Networking Certificate) from Makerere University Kampala Uganda.

2005-2007, Uganda Advanced Certificate of Education from Progressive Citizen High School Mukono

2002-2005, Uganda Certificate of Education from progressive Citizen High School Mukono.

COMPUTER SKILLS

• Microsoft office applications (Word, Excel, PowerPoint, Publisher and document imaging and scanning).

• Install, configure and troubleshoot MS Widows, XP, LINUX, Windows, Vista, MS Office applications and Antivirus.

• Maintenance of hardware and software equipment’s.

• Trouble shooting and fixing common IT hardware and software problems.

• Installation of various hardware and software.

• Networking/ Internet (Email, Research)

• Ability to install simple wireless local Area Network (LANs).

DATABASE ADMINISTRATION SKILLS.

• Ability to plan for backup and recovery of database information and all its data content.

• Ability to enroll new users and also ensure that system security is ensured.

• Ability to maintain achieved data on storage devices and disks.

• Installation of new software and new version of DBMS software, application software and other software related to DBMS Administration.

• The ability to ensure that the database is available to every computer on the network.

• The ability to plan for backup and recovery of database information incase it’s compromised in anyway

• The ability to continuously monitor the performance of the queries and take measures to optimize all the queries in the applications.

MARKETING SKILLS.

• Ability to create and develop basic marketing skills for new marketers.

• Revisit marketing for the existing marketer.

• Ability to carry out effective advertisement.

• Ability to carry out numerous promotions.

• Ability to establish strong verbal and written communication, client and partner relationship management.

SALES SKILLS

Product Knowledge

Strategic Prospecting Skills

Rapport Building on the Call

Buyer-Seller Agreement

Active Listening

Communication

Qualification Questioning

Time Management

OTHER SKILLS.

Few people have all the skills needed to run a business, but they can compensate for their weaknesses by hiring staff or consultants and by becoming more knowledgeable through training or education. Basing on my training in school and practice I do have the following skills endowed in me aswel.

• Strong motivation skills.

• Good time management skills and the ability to manage my time and plan my day effectively.

• Good organization skills for example handling office documents, property and any other materials I am availed with.

• Ability to take risks taking moderate, calculated risks in varied situations

• Willingness to lead and to work alone, being self-disciplined, handling situations which where ambiguous and full of uncertainty as to the job requirements, working calmly and effectively in the midst of an emergency or crisis.

WORKING EXPERIENCE

African Field Epidemiology Network (AFENET)

www.afenet.net

July 2011

Position; IT Support Officer USAID and CDC Atlanta funded (Project BLIS)

MULAGO Hospital Kampala District.

JOB DESCRIPTION

• Managing and maintain basic laboratory system software (BLIS)

• Timely trouble shooting of problems in the various computer systems as they arise.

• General maintenance of printers, computers and keep them in good working conditions.

• Any other duties as assigned by immediate supervisor.

TECHNO BRAIN BPO/ITES

Position; BPO Executive

JOB DESCRIPTION

Data entry

Monitoring clients’ accounts performances

Tele Sales Agent

ZUKU TV UGANDA (digital network)

Position; Call Center Agent

JOB DESCRIPTION

•Making both Inbound and Outbound calls to help and solve clients problems on first call

•Creating and monitoring clients’ accounts.

•Troubleshooting clients’ decoders to ensure there being given the best services.

BETWAY UGANDA

Position; Call Center Agent

DLIGHT SOLAR UGANDA

•Making both Inbound and Outbound calls to help and solve clients problems on first call

•Creating and monitoring clients’ accounts.

•Troubleshooting clients’ solar incase of any issues to ensure there being given the best services.

•Following up on customers to ensure there having the best of our services and making there payments as the company policy.

PERSONAL SKILLS AND ABILITIES.

Abilities

Ability to work under strict or no supervision with the ability to observe and keep time.

Team player and leader

Ability to adopt fast to new environments in case of a relocation

Good interpersonal skills and problem solving

Ability to work for long hours in various days of the week.

Ability to beat deadlines and achieve personal and organizational goals plus ability to work under pressure.

TEAM BUILDING SKILLS.

Empowering others by delegating duties and training them.

Establishes and maintain good contacts in regard to information technology related matters.

Able to train and learn from others.

Honors cultures and values those different from one’s own.

COMMUNICATION SKILLS

Expresses facts and ideas in writing in a clear, convincing and organized manner.

Excellent verbal expression in both English, Swahili and Africana

PERSONALITY CHARACTERISTICS.

Patience, poise, tact. Self-Presentation and communication skills.

Negotiation and sales skills.

Positive attitude.

Attention to detail.

People oriented.

Problem analysis and Problem solving.

Analytical thinking.

LANGUAGE PROFICIENCY

•English Excellent (spoken, written)

•Swahili good (spoken, written)

•Luganda (very good spoken and written)

•Lusoga (very good spoken and written)

•Lugishu (good spoken)

ADDITIONAL INFORMATION

My responsibilities have in the past and also presently include computer system administration, network maintenance, marketing skills, entrepreneur skills, BPO skills, a Call Center Skills at Betway Uganda, Zuku TV and Multichoice Uganda, development of project proposals, consultancy on monitoring and evaluation, initiation and execution. Well apart from work am also a jolly, friendly, fun and adventurous person who loves seeing a smile on a friend's face. However my hobbies include; playing volleyball. Making friends and interacting with new people. Travelling. Swimming. Adventure. I aswel love learning about new cultures and always love discovering something new.

Dr. Okumu Robert

IT Manager African Field Epidemiology Network

P.O Box 12874

Tel: +256-***-******

Email: ac4lie@r.postjobfree.com

Kentaro Claire

Human Resource Manager

TECHNO BRAIN BPO/ITES UGANDA

P.O. Box 12439, Kampala, Uganda

Tel. +256-*********

Email: ac4lie@r.postjobfree.com

Aliteesa Flavia