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Customer Care

Vellore, Tamil Nadu, India
February 24, 2018

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V. Deepa

No.**/**, Meenam Flats

Balaji street, V.O.C nagar,Pammal

Chennai - 600075

Mobile Number: 996-***-****


Career Profile:

A highly accomplished, goal-oriented and knowledgeable with extensive knowledge of handling administrative tasks, Customer care and Supply chain activities. Seeking a challenging position to utilize my skills and proficiency in a renowned organization.


Diploma in Electronics & Communication – 2000 – 2003. (86.4%)

Vellaichamy Nadar Polytechnic – Virudhunagar – Tamilnadu.

Bachelor of Computer Application (Pursuing through Distance Education III year)

Karaikudi Alagappa University - Chennai

Professional Experience:

Versatile card Technology, - Plastic Card Specialists - Chennai

(Apr 2017 to till date)

Designation: Customer Support Executive.

Responsible from Post sale activity till dispatch of cards.

One point contact for the customers for all kind of transaction related to jobs

Facilitate between customer and to internal departments.

Displayed Courtesy and strong interpersonal skills with all customer interactions.

Responsible for VISA, Master & Rupay approval for transaction cards.

Maintain confidentiality of records and client information.

Responds to questions and concerns and escalate calls appropriately.

Indus Towers Ltd, - Chennai

(March 2010 to till Apr 2013)

Designation: Executive-Supply Chain Management.

Heading Vendor helpdesk for the circle.

Monitoring & controlling service contracts periodically for renewals & extensions.

Planning & replenishing A class material for the project & maintenance requirement.

Monitoring the material movement & updating the dispatch status to project managers.

Responsible for collecting vendor’s SOA (statement of accounts), and completing sign off after reconciliation by Finance.

Coordinating with Finance department and fulfilling statutory requirements for vendors to issue C forms, WCT & TDS certificates in time.

Responsible for on time payment against vendor invoices.

Coordinating with internal users & IT department for ERP related issues.

SPOC to vendors for all payment related queries.

Receiving purchase requests from user department and placing orders to registered suppliers.

Maintaining & Tracking of Capex & Opex approved budget vs. Expense.

Vendor code creation and documentation.

Handling Open PO issues.

Indus Towers Ltd, - Chennai – Leading Telecom Tower Company.

Feb 2009 – March 2010

Designation: Executive – Front Desk (In Ma-Foi rolls).

Monitoring the stock level of stationery items & replenishing the same periodically.

Facilitating business travels by organizing cab, travel & hotel booking.

Coordinating with admin vendors to complete office maintenance activity.

Assigning & communicating the discussion hall, conference hall & VC hall based on the employee requirement.

Facilitating the new joiners in the circle till their comfortable induction

MIS in charge for employee attendance, reimbursements, canteen deductions and other payroll inputs.

Payment processing for admin vendor bills.

Actively participated in the event management activities for the circle

Achievement: Moved into Direct Roll of Indus based on my performance.

Wills Lifestyle (ITC Group) - Chennai

Aug 2007 to Dec 2008. (1 Year 4 Months)

Designation: Customer Associate

To create creative, eye catching windows, store visuals and merchandise display.

Ensuring the visual merchandising is consistent across all stores.

Responsible for Customer Care & after Sales Services like advising and guiding customers.

Attending customer complaints and providing speedy solutions for the same.

Develop a sound rapport with customers in the assigned area and relay feedback to Head - Services Division on customer requirements.

Furnish timely Reports on customer Services activities to the reporting manager.

Accountable for petty cash & daily transaction volume.

Achievement: Best Performer Certification.


Feb 2005 to July 2007 (2 Years 5 Months)

Designation: Administration Officer.

Assisted administrative managers in performing the daily activities of the organization.

Responsible for Employees attendance on Monthly basis.

Ensured that basic requirements of the office like phones, front office desk coverage and filing are met.

Handled the tasks of scheduling, organizing meetings and confirming appointments.

Stock inspection on weekly basis & ordering stocks based on customer requirement.

Reports generation and sending it to Corporate on daily basis.

Accountable for petty cash & daily transaction volume.

4) Tanishq (Tata Enterprise) – Madurai.

Aug 2003 to Dec 2004 (1 Year 4 Months)

Designation: Officer Retails Sales

Greet customers and assist them in identifying their needs.

Demonstrate, fit or measure merchandise for customers and promote products.

Answer questions regarding the store and its merchandise.

Assist customers with returns and exchanges of merchandise.

Check and order stock.

Stock shelves and maintains display areas.

Worked as a cashier for 6 months.

Stock entry in oracle & reports generation on daily basis.

Achievement: Best Performer Cash Award & Tanishq carat.

Personal details

Date of Birth : 22 November 1984.

Sex : Female.

Marital status : Married.

Nationality : Indian.

Languages known: English and Tamil.

References : Available on request.

I hereby declare that all the information provided above is factual and correct to the best of my knowledge and belief.


Place: V .Deepa

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