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Customer Service Representative

Cairo, Cairo Governorate, Egypt
February 24, 2018

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El-Haram St. Giza, Egypt

Mobile: (+2) 01022725894 - 01003874393


Telephone: (209) 52371145

Objective :

Seeking a challenging career position in a well-established, fast growing and progressive corporation where I can utilize my capabilities to the maximum.

Education :

B.Sc. of Commerce

" South Valley University " – 2001

Accounting Department

Economy Diploma (one year only )

" Ain Shams University "

Comprehensive course in :

Body Language, Read others & Time management,

Communication of success, Positive thinking & Art of persuasion .

Computer Skills :

-Excellent Computer programs as follows :

Windows, Office (word, Excel . PowerPoint, outlook), internet.

(Basic Concepts of IT, Managing Files, Information and Communication)

Experience :

from 2001 till 2017 Experience

(Customer Service Representative, Accountant, Sales & Marketing

Representative, and Administrator.

as follows :

1) in Hero's Computer Company

As: Sales & Marketing Representative

-Coordinate shipping schedules and delivery of merchandise and services.

-Establishes new accounts by planning and organizing daily work.

-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.

-Participate in marketing events such as seminars & trade shows.

2) in Palma Tourism Company

As: Customer Service Representative

-Answering service questions & suggesting information

-Handle and resolve tourist complaints.

-Arrange Tourism programs

-Handle all tourism program transportation

3) in Planet Tourism Company

As: Customer Service Representative

-Meeting guests at the airport

-Car hire and other services.

-Handling client issues, such as: lost luggage or passports.

-Recording details of inquiries, complaints, and comments, as well as actions taken.

4) in Moon Ever Tourism Company

As: Customer Service Representative

-Making the appropriate transfers.

-Co-ordinates the handling of difficult situations.

-Answer calls and respond to emails.

-Communicated directly with customers by phone, electronically or face to face.

-Complete and process tourism contracts

5) in Winter Palace Hotel – Engineering Department.

As: An Accountant

-Documents financial transactions by entering account information

-Financial actions by analyzing accounting options.

-Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.

-Processing invoices

6) in APTEC Computer Company.

As: An Accountant

-Prepare daily income, sales and prepare daily journal entry.

-Processing invoices.

-Input credit and debits to the accounting system.

-Monitors loans, accounts payable, and receivables to ensure that payments are up to date.

7) in Computer Center .

As: An Administrator

-Supports operations by supervising, planning and organizing

-Preparing reports and financial data

-Create new contracts.

-Promoting the sales of a company's goods and services.

8) in Al-Asdkaa Food Backing Company .

As: An Administrator

-Responsible for administrative duties and approvals, sample management and packaging quality.

-Pricing & Promotional activity, Product specification, Supplier selection and listing appropriate product area.

-Setting the quality criteria and ensuring that the balance between quality and price is maintained.

-Act as primary contact with packaging suppliers

9) in Medical Center

As : An Accountant ( up to date )

Language :

- Arabic : Mother Tongue .

- English : Very Good in Writing and Speaking English

Skills & Capabilities :

-Communication skills - verbal and written

-listening skills

-Problem analysis and problem-solving

-Attention to details and accuracy

-High management, organizational, and time management skills.

-Self-motivated, ability to learn, hard worker, and self-achievement.

-Creative thinking and problem solving .

-Ability to communicate effectively with a wide range of customers.

-Ability to work individually and as effective team member

-Ability to work effectively under pressure and stress.

-Ability to work evenings and weekends.

Personal Data :




Marital Status



Military Status



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