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Customer Service Sales

Schaumburg, Illinois, United States
February 24, 2018

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**** * **** ***** **, Unit ***, Schaumburg, IL, 60173 Ph. 773-***-****


Skills Summary

Ability to work in fast paced environment and achieve goals.

Demonstrate the ability to adjust to changes in customer demands or operational goals.

Ability to develop and deliver end-user training.

Strong teamwork with peers with a consultative solution approach.

Ability to work independently with minimal supervision.

Career Objective: To acquire the position of a junior SAP consultant and provide guidance to the organization in adopting SAP modules for planning and managing resources, and practical experience under expert guidance.

Knowledge in SAP in FI Module:

Hands on experience and knowledge in Designing, Configuring and Customizing the FI and its Functionality in SAP R/3. Integration with SD and MM modules.

FI (Financial) Enterprise Structure:

Defining Company Code, Business Area, Fiscal Year, Chart of Accounts, Posting Periods, Defining Document Type and Number Ranges, Tolerance Groups.

General Ledger Accounts:

Creation of Chart of accounts, Master Records, Posting of Transactions and Displaying Document. Creation of Holding, Parking, Sample, Recurring Documents.

Accounts Payables:

Creation of Vendor Accounts Groups, Purchase Invoice Posting, Advance Payments, Creation of House Banks, Automatic Payment Program, Extended Withholding Tax.

Accounts Receivables

Creation of Customer Account Groups, Customer Master, Sales Invoice Postings, Defining Dunning Areas, Sales Tax & Bill of Exchange.

Asset Accounting

Chart of Depreciation, Specify Account Determination, Create Screen Layout Rules, Define Asset Class, Creation of GL Accounts (For Fixed Assets, Accumulate Depreciation, Profit on Sale of Asset Etc.) Integration with GL Accounts, Maintain Depreciation Key available, Creation of Asset Master, Acquisition of Asset and Depreciation Run.


High School Diploma, completed 2009 from Joshi Bedekar College of Commerce.

FMS Investment Corp, Rolling Meadows, IL

Administrative Wage Garnishment Verifier (January 2017 – currently employed)

Process and verify wage garnishment order on behalf of U.S Department of Education (DOE) for student loans. Follow DOE guidelines and ensure that account is initiated for garnishment after the verification is obtained from the company. Make necessary documentation on accounts which are eligible for garnishments adhering to company’s guidelines. Update DOE’s system with all the required information. Initiated 400-500 accounts average every month for garnishment. This position includes attention to detail, good typing skills and multiple tasking. Achievements – Initiated and documented 957 in one month achieving 340% to goal.

Sterling BackCheck, Mumbai, India

Verification Specialist (March 2015 –March 2016)

Verified pre-employment, education and professional licenses checks for Canadian employees, used multiple tools to conduct verification (send email, fax and contacting client and applicant for required information). Used to complete 8 accounts in an hour including email, fax and phone including different tools. Worked on dual screen computers with simultaneously using 10-12 different applications. Includes skip tracing, verifying data via calls, email and fax, preparing report and submitting reports to higher management in given period of time. Handled a pilot process with the help of manager and helped the team in setting up a new process. Documented transactions, prepared daily reports and keep the finance department updated. Includes communicating with different department to make sure the process runs smoothly.

JP Morgan Chase, Elgin, IL

Specialist I – Fraud department (July 2016 – January 2017)

Provide customer service and improve relations with the customer to build a long lasting relationship. Also do higher verification for people who fail verification over the phone, accordingly protect credit card frauds, have also been a part of pilot group to provide feedback regarding the changes we can make and do in order to make the process more easier and protect the customers and bank from fraud activity related to credit cards. Ensure the average handle time of each call is below or equal to 390 seconds.

References are available on request.

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