Customer Service Microsoft Office

Ashley Melissa Coleman

**** ****** ***** **.

Hephzibah, GA 30815

Cell Telephone#: 770-***-****

SKILLS

Microsoft Office, Excel, SAP, Agility, Twin Engines and Macola (MRP)

EDUCATION

Albany State University, Albany, GA December 2011

Bachelor of Science in Biology

S.T.E.M. (Science, Technology, Engineer, Math) Conference Volunteer & Science Medical Club

EXPERIENCE

WestRock, Norcross, GA October 2015 – Present

CSR Representative/Account Specialist

Responds to general inquiries regarding product availability, price, and delivery

Schedules and prioritizes orders based on broker direction

Receives and records pickup requests for shipments from suppliers and coordinates delivery through established carriers

Requests release numbers, freight rates, delivery appointments, gate passes, and the carrier’s availability to haul loads in a timely manner as needed

Manages notes database and working notebook for counterparties for accurate and timely updates

Assist accounting with discrepancies in weights, grade or pricing on loads When appropriate, works with the brokers to develop weekly or monthly load plans to fill their customers’ orders and meet the needs of suppliers

Research any issues dealing with shipments (claims, adjustments, pricing discrepancy etc.)

Coregistics, Acworth, GA April 2014- April 2015

Account Specialist

Responsible for procurement and purchasing for each client to ensure smooth project start ups

Produced detailed forecasts information based on customer orders and expected new sales from current clients

Ensured current and future reporting requirements are met and exceeded for all clients

Responsible for QA Inspector tasks which include following SAP, GMP’s (Good Manufacturing Practices), and SOP’s (Standard Operating Procedure) guidelines for the company and each client

Traveled to other company sites to train new account management team on new projects as well as monitor necessary materials for new projects

Responsible for daily use of company work systems such as SAP, Agility, Twin Engines and Macola (MRP)

Receptionist

Answered phone calls and relayed inquiries to proper executive and/or departments

Maintained security procedures, monitor logbooks, and issuing visitor badges

Helped with data entry for executives such as updating finance log and updating spreadsheets for finance department including accounts payable invoices and accounts receive log

Bank of America, Kennesaw, GA March 2012- March 2014

Senior Collector

Performed daily collections calls in fast paced goal oriented department

Provided customer service regarding collection issues; processed customer refunds

Processed and reviewed account adjustments, resolved client discrepancies and short payments

Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustments, small balance write offs, customer reconciliations and processed credit memos

Accountable for reducing delinquency for assigned accounts

Assisted customers in formulation of long-term and short-term payment plans

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