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Manager Customer Service

Location:
Miami, FL
Posted:
February 23, 2018

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Resume:

Diego Andrés Rodríguez

**** ** ***** *** # ** Miami, FL 33178 – 305-***-**** – ac4lb4@r.postjobfree.com

* ** *

Objective Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment. Experience Operation Manager

Equiflor Corporation, Miami Florida

November 2016 – Present

Overseeing Main distribution center on the flower industry coming from South America; and leading top-performing teams to maximize productivity, efficiency, and overall distribution performance. Through my experience, I have become adept in ensuring adherence to organizational goals and requirements while facilitating streamlined logistical operations.

• Improving the operational systems, processes, and policies to support the organization’s mission.

• Supervising and increasing the effectiveness of support services (Finance, HR) through constant improvements.

• Identifying and managing risk, issues and dependencies including company truck fleet.

• Supervise and coach employees on a regular basic ensure a culture of safety throughout the operation by following all safety policies and procedures.

• Assigned tasks to associates in a fair and equitable manner. Provide training to supervisors and team leaders on health & safety best practices. Logistics & Operations Manager

Tradinter Development Co. Inc, Miami, Florida

August 2011 –May 20016

• Ensure the flow of good thought a manufacture partnerships with leading vendors, dealers and sales channels for government and private power utility companies, throughout the Caribbean, Central America and South America.

• Oversee shipments, leading warehouse Main DC operations delivering finished products to end user. Coordinate transportation from Origin to end user.

• Developing and establishing operating policies and procedures, in accordance with organizational regulations, to drive maximum efficiency and productivity while cutting costs.

Diego Andrés Rodríguez

5605 NW 109th Ave # 70 Miami, FL 33178 – 305-***-**** – ac4lb4@r.postjobfree.com 2 of 3

• Communicating effectively with vendors, engineers, and senior management while effectively building and leading high-performance work teams.

• Training employees, implementing safety rules and setting work schedules. Top performing logistics process offering more than 15-year background in

• Overseeing millions of dollars’ worth of equipment while driving maximum attention to quality control and maintaining a record of incident-free operations.

Plant Engineering Manager

United Parcel Services UPS, Miami, Florida

September 2005 – August 2011

Guide corporate strategies in the development and execution of infrastructures throughout Latin America, including sales, marketing, research & development, engineering, distribution, finance, and relationship building efforts.

• Reviewed facilities contracts inventory in the all Latin America region to determine deficiencies, loopholes, modifications, renewals, and terminations, as situations dictated.

• Negotiated facilities contracts with corporate legal department for best price options, and pinpointed and removed gratuitous cost factors.

• Maximized warehouses space and revenue growth, penetrated competitive markets, and identified with sales group new business opportunities.

Industrial Engineering Supervisor

United Parcel Services UPS, Miami, Miami, Florida November 1998 – April 2004 Completed and participated in new plant /warehouses projects.

• Coordinated and interfaced between the project team and plant personnel in layout design, installation review, process validation, and results analysis for the project, scrap, lines capability, and productivity improvements.

• Oversaw warehousing racking systems, lean techniques, and forklift applications to assure better resource utilization. Analyzed productivity trends and warehousing operation metrics. Developed documentation and action plans for region staff meetings.

Diego Andrés Rodríguez

5605 NW 109th Ave # 70 Miami, FL 33178 – 305-***-**** – ac4lb4@r.postjobfree.com 3 of 3

• Controlled labor cost by operation applied best practice based on warehousing and logistics management techniques to the production process.

Logistics specialist

UPS Supply Logistics

February 1997 – October 1998

Responsible for inbound and outbound shipments, process, data entry, making sure to received and posts all PODS, customer service.

• Supervise day to day dispatching and logistics activities, Inventory control, preparing documentation domestic and international outbound and inbound shipments, customer care.

• Manage and maintain forecast accuracy according to customer inventory requirements, coordination with forwarder to transport cargo/shipments via land, sea or air.

Education

Industrial Engineer

• Bachelor Degree. 1997 Florida International University.

• Seminars at UPS (Lean manager, POL Proficient, Operation Lead Management Group, Supply Chain Logistics. Training.

• Strategic Inventory Planning, Customer Care.

IT and

Computer

Skills

Other

Languages

SAP SD module,

Word, Excel, Access ( Very good knowledge)

Power Point ( Very good knowledge)

Auto Cad (Good knowledge)

Train the Trainer Sit-down Counter-balance Lift trucks and Powered Pallet Jacks EPA Environmental Compliance Certification

• English ( Very good knowledge)

• Spanish ( Very good knowledge)

• Portuguese (Good knowledge)



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