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Business transformation analyst

Chapel Hill, North Carolina, United States
February 23, 2018

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Page * – Melissa Yabar

Melissa Yabar

Address: ***** ********* ***** ****** **** 27517 North Carolina (408) ***-**** Professional Summary

I’m an engineer with experience using business analyst and project management tools to fulfill business requirements locally and internationally. My skills are being quick study, self-motivated, to speak several languages, being a respected UAT expert, and to have good in-depth research critical thinking. I have proven success visualizing business requirements, implementing IT solutions, and enhancing business solutions and I'm looking to help a purpose-driven firm to achieve its goals and increase its efficiency by helping its leaders to make better decisions. Professional Experience

LENOVO – NC, USA 2013 - 2017

Job title: America's Geography Business Transformation Analyst

• Analyzed different region business requirements and key business drivers and implemented innovative solutions to drive sales growth and cost efficiencies over a 6-year period reducing costs by $5.2B

• Led validation and performance of IT project phases including testing (HP ALM, JIRA) and training strategy and execution, data migration, security and authorization, organizational change management, move to production, and post production support (REMEDY) for Brazil, Latin America, and North America

• Acted as a point of contact to enable communication across functional teams and to fulfill 100% of business requirements

• Developed, scheduled, and coordinated 3 to 4 sales trainings per month, resulting in 50 to 60 new sales reps trained on processes per quarter; insured feedback was collected

• Communicated project status and provided business support to senior leadership across 3 countries on a regular basis to exit project phases on time and satisfactorily with conditions if needed

• Collaborated with colleagues in China, Asia Pacific, Europe and within America and across business lines to streamline resources insuring complete coverage and accurate guidance LENOVO – Lima, Peru 2012- 2012

Job title: Asia Pacific/Latin America Geography Testing & Training Specialist

• Performed all IT testing activities for Lenovo Asia Pacific and Brazil/Latin America Spanish regions, worked closely with product, development, and IT engineers to define performance test scenarios and test scripts, test infrastructure, executed tests, and analyzed and report results

• Drove Brazil/Latin America Spanish organizational change management & maintained 10+ Subject Matter Expert list acting as a networking hub for 3 different potential enhancements of production systems per quarter

• Worked Brazil/Latin America Pricing relational process to decrease manual work by 50%

• Documented, and propagated more than 15 procedures and training manuals

• Improved system security & authorization for SAP and Salesforce to reduce administrative work for sales by 40%

• Enhanced Incentive & Commissions process increasing operating efficiency LENOVO – Lima, Peru 2011- 2011

Job title: Latin America and Brazil Business Optimization Specialist

• Upgraded commercial processes by executing 03 projects per quarter acting as a key SME

• Initiated cross-training programs within entire relational sales team, increasing customer sat by 40%

• Earned recognition for high productivity and translating 8 -10 sales force needs into requirements per quarter

• Steered 10 initiatives of sales growth with descriptive and predictive vision Page 2 – Melissa Yabar

• Facilitated data migration of Customer Master Table from IBM into Lenovo SAP platform, delivered scorecards, dashboards, and key Indicators to sales management team LENOVO – Lima, Peru 2008 - 2010

Job title: Billing Focal Point

• Steered Peru Billing area, created billing forecasts, and boosted customer sat by 100%

• Improved return to cash ratio by 90% over a 6-month period

• Held 20~ audits with PWC and Ernst & Young minimizing objections by 10% IBM – Lima, Peru 2006 - 2007

Job title: Collection Representative and Customer Relationship Representative

• Managed 3 account receivable customer portfolios: Argentina, Ecuador, and Peru

• Assisted X series sales team to validate and control 100% business partner purchase orders

• Documented deliveries, followed up fulfillment, and ran Inventory reports using PASS and IDDE systems to ensure 100% of customers received goods on time

• Ensured customer satisfaction by coordinating product delivery F2F, by phone, and emails

• Supported customer meetings to maintain company relationships

• Earned recognition for supporting and resolving 100% of internal/external customer claims UNIVERSIDAD DE LIMA – Lima, Peru 2008 - 2012

Job title: Teaching Assistant

• Managed laboratory experiments for 2 courses: Industrial machines and tools and Electrical engineering, up to 5 classes per semester, resulting in 30 to 40 new students trained

• Operated with other teaching assistants to streamline materials and worked in evaluation/project questions building an internal knowledge database

• Documented and presented class material, evaluated, and managed/presented grades summary to students and teacher’s committee


UNIVERSITY OF NORTH CAROLINA, Kenan-Flagler Business School - NC, USA October 2017 Master of Business Administration (MBA) degree

UNIVERSIDAD DE LIMA, Engineering School - Lima, Peru December 2007 Industrial Engineering Bachelor degree

EPCA, Clinical and Applied Psychoanalysis School - Lima, Peru January 2007 Psychoanalysis


1. French Basic

2. English Fluent

3. Japanese Basic

4. Spanish Native

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