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Customer Service Sales

Location:
Illinois, United States
Posted:
February 23, 2018

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Bobbi B. Fisher

*** ********* ***. ******, **. **143 630-***-**** ac4la7@r.postjobfree.com

Profile

Versatile business professional with over 20 years of experience in planning, organizing, coordinating, and team building. Processes 9 years of retail management and versed in all aspects of running a successful retail store. Maintains a flexible schedule and is comfortable working with new technology software, competent in Microsoft Office products (Word, Excel, Outlook) and internet navigation.

Skills

Strategic Planning • Leadership and initiative • Consultancy • Commercial awareness • Sales Report Analysis • Market Evaluation • Recruiting/Training/Retention • Team Development • Community Involvement • Retail Store Operations • P&L/Budget Management •

Experience

Boutique Owner Hidden Treasures Boutique Itasca, IL. 10-2009 – Present

Founder of contemporary women’s fashion store, responsible for maintaining operational standards, customer service levels, driving sales, budgeting and controlling labor, visual standards, staff development, inventory control, training and recruiting, interviewing and selecting top talent.

Supervised and mentored 7-12 employees who have been promoted to managers, assistant managers, and consultants for their own independent fashion companies.

Reviewed and evaluated hundreds of pieces of clothing per week to keep Unique Treasures store reputation in a high scale status. Often made the decision to either pass articles to back to vendors or individual sales.

Managed project or software upgrade, resulting in the elimination of staffing and time, saving $200,000 to $350,000 per year.

Interfaced with company representatives, remote sales and education managers and customers to ensure company goals and objectives were reached.

Completed all purchase orders & customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery; proficient in PayPal transactions, FedEx, UPS, USPS services

Supported accounting processes and procedures by ensuring incoming vouchers, checks, and other forms of payment were appropriately applied to accounts payable, accounts receivable, and other core accounting functions with programs such as Microsoft Excel and Microsoft Word.

Collaborate with staff and vendors to analyze accounts and negotiate extended terms with vendors when cash is restricted

Event Coordinator Fox Management Chicago, IL. 06-2013 - 11-2016

Responsible for planning and coordinating large and small 20- 1,000 attendee special events for bank personnel, clients and the general public. Events included: corporate functions, bank meetings, luncheons, dinners, receptions, and official openings

Trained, mentored and supported cross-functional teams including: sales, marketing, customer service, accounting, entertainment, quality/regulatory and engineering.

Worked directly as upper management managing clients and sales department to achieve 20+ live events a month. Reduced and controlled expenses by partnering with local vendors to lower cost of events by 25%. Negotiated price with vendors to fit cost prospected budget for event.

On-site manager for all company meetings supervising installation & dismantling teams, exhibit house workflow, maintenance schedules, exhibit booth storage, cataloging, inventorying and management of all exhibit assets.

Maintained records of event aspects, including financial details. Budget planning, tracking and reporting of individual events including ordering and post show invoice reconciliation.

Event Coordinator/Philanthropist Fisher Events Seattle, WA. 04-2006 - 10-2009

Major event coordinator for a Gilda’s Club and the NFL.

Developed proposals to existing and potential supporters to maximize revenues by 66%, from US$60K to US$100K.

Maintained relationships with top level investors through the program.

Recruited new donors and corporate partners to enhance and increase existing and new partnerships through media broadcasting, telephone conference, and attending high level events.

Developed and executed monthly fundraising reports to present to leadership and committees.

Coordinated with various staff for operational support activities of the unit; acted as a liaison between departments and operating units in the resolution of day-to-day administrative and operational issues.

Attended trade shows and schedules meetings with potential donors, future sponsors, influencers and stakeholders.

Real Estate Agent Company Name Atlanta, GA. 09-2000 – 04-2006

Successfully Demonstrated ability to managed all aspects of the home buying and selling process, including the home inspection, appraisal and home loan process in highly competitive Atlanta GA real-estate climate.

Increased agency revenue from leased properties by 35% in 2003.

Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied buyers and sellers.

Excelled in client development, public relations, customer follow-up and property management.

Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders.

Education

BACHELORS DEGREE – FASHION MARKETING MANAGEMENT 2008 ART INSTITUTE OF SEATTLE

BACHELORS DEGREE – PSYCHOLOGY 1994 GEORGIA PERIMETER COLLEGE

Licensures

REAL ESTATE LICENSE - STATE OF ILLINOIS 2017 COLDWELL BANKER REAL ESTATE SCHOOL

REAL ESTATE LICENSE - STATE OF GEORGIA



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