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Customer Service Office

Meridian, Idaho, United States
February 26, 2018

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Sarah Barker

Meridian, ID *****


Authorized to work in the US for any employer

Work Experience

Executive Director of Recruiting

Northwestern Mutual - Boise, ID

May 2015 to Present

• Responsible for hiring and conducting performance reviews of recruiting personnel for the network and district network office

• Worked closely with the Managing Partner or Managing Director to identify, train and develop members of the leadership team involved in recruiting

Ensured the recruiting goals of the network or district network office are met through training and developing all personnel with recruiting responsibilities

• Monitored activity and results of the leadership team, and hold members accountable for their particular recruiting roles and responsibilities

• Directed, trained and supervised the recruiting activities of the team (Recruiter, Director of Recruitment, Campus Recruiter

and/or Recruiting Coordinator)

• Determined and managed office’s annual recruitment budget

• Created and executed an annual development plan that enhances personal, professional, and network or district network office growth

• Lead and facilitated regular (weekly, monthly and quarterly) meetings with the leadership team, and ensure necessary reports are provided

• Build and developed effective referral sources with FRs/staff, develop productive centers of influence (COIs), and develop qualified lead strategies from a variety of sources (i.e., referrals, COIs, advertising, career fairs, social media, etc.)

• Directed recruitment advertising and marketing strategies (ads, direct mail, community events, etc.)

• Oversaw the process of resume review and interview scheduling

• Directed candidates through the selection process and series of interviews with other network or district network office management and representatives

Human Resources Senior


June 2013 to February 2015

• Reported unemployment claims and sat in on hearings

• Filed Workman’s Comp and compiled incident reports

• Participated in two Mass recruiting ramp-ups of 1600+ people, a reduction in force and a site closure.

• Government contracting experience and call center environment

• Managed and tracked jury duty, subpoena court dates, and bereavement

• Involved in several audits

Human Resources Specialist – Recruitment

Company NameMAXIMUS

Dates EmployedJun 2013 – Aug 2014 Employment Duration1 yr 3 mos LocationBoise, Idaho Area

• Managed new hire efforts including start date addendums, assigning supervisors, managing schedule changes, and orientation flow.

• Ensured compliance in regards to recruiting, pre-screening, assessing, job offers, and employee paperwork audit.

• Tracked and reported recruitment data to management team as lead recruiter

• Assisted employees with policy changes, I9 updates, background check verifications

• Handled all reporting for recruiting team to upper management and tracked team performance.

• Responsible for full life cycle recruiting processes including: sourcing, interviewing and extending offers, pre- employment activities (testing, drug screening), and hiring (offer letters, I9, W4, orientation).

• Helped implement policies and procedures for recruitment, selection, and job placement. Career Services Advisor

Milan - Nampa, ID

June 2011 to June 2013

Career Services Coordinator

• Developed qualified externship sites for current students in a timely manner

• Built active database with extern to hire sites appropriate for students

• Carried out accurate placement documentation and recordkeeping which meet all company and regulatory agency standards

• Supervised student externs including hiring procedures, time sheets, schedules, disciplinary actions, and extern terminations, up to30 students a month.

• Documented and organized all externship students and graduates' documentation files and tracked extern to hire rates for each program per cohort

• Optimized a positive and active relationship with employers in the community, sponsor on campus recruiting, and host/participate in events as directed


Bachelor's in Psychology

Argosy University-Phoenix Online Division


Microsoft Office (10+ years), Sales (10+ years), Commission Sales (10+ years), Insurance (3 years), Recruiting

(8 years), Management (10+ years), Career counseling (10+ years), Interviewing (10+ years), Applicant Tracking Systems (10+ years), Onboarding (5 years), Resume Writing (10+ years), Sourcing (5 years), New Hire Orientation (5 years), Event Planning (5 years), Cold Calling (10+ years), Community Outreach (10+ years) Links


Individual Award 2011, Excellence in Customer Service August 2012

Exceeding Admissions Goal by 110%



Life and Health Insurance


Foster/ volunteer - Idaho Humane Society

Boise, Meridian, and Nampa Chamber

May 2015 to Present

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