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Quality Customer Service

Location:
Chaska, MN, 55318
Posted:
February 26, 2018

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Resume:

**/**** ** **/****

Shakopee, MN

**/**** ** **/****

REBECCA JENNINGS

Summary

Ambitious Technical Director with demonstrated history of working in the food and beverage industry. Skilled in Food Science, Sensory Evaluation, and Customer Service. Strong education professional with strong interpersonal and coaching skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Accomplishments

Faculty at Siebel Institute of Brewing; Served as key contributing member to development of new tech center/brewery; Managed set-up of technical center for Rahr Malting Co.; Launched new procedures and assays; Implemented new LIMS software from ground up; Streamlined customer complaint tracking system

Skills

Project management

Leadership/communication skills

Client account management

otal quality management

Self-motivated

Customer-oriented

Service Quality Improvement

Training and Development

Team Leadership

Experience

Technical Director

Rahr Malting Co

QC chemist 2003 as a contract employee responsible for every day quality analysis. Lead Tech 2005 accountable for management of SDS and quality evaluation for customers. 2006 Quality Lab Manager responsible for all daily activities of Quality lab 2008 Technical Quality Director accountable for quality including overall customer satisfaction; accountable for budgetary review and invoices approval; Conduct cost, schedule, contract performance, variance and risk analysis; reduce and controlled expenses improving resource allocation; Maintain high levels of partner satisfaction; Coach and mentor 12 staff members by offering constructive feedback and taking interest in their long-term career growth.

2013 additional responsibility of the quality labs at Alix, Alberta facilty. Implemented new quality assays. Team member for ISO 22000 certification. Managed team of 3 professionals. 2015 additional responsibility of supporting the Hops quality lab in Yakima, WA. Initiated set up of new lab for hops analysis.

2017 additional responsibility of the lab at Gambrinus Malting in Armstrong, BC. Strengthened company's business by leading implementation of quality program. Managed team of 2 professionals. Assist to develop and implement an overall strategic plan for Rahr Quality and technical services. Provide leadership and direct change in accordance with company vision. Collaborate with academia and customers.

Act as a company ambassador and passionate spokesperson and technical expert. Establish and improve upon educational opportunities internally and externally. Project management

Documentation construction and upkeep for technical procedures, food safety and compliance evaluation for supplied ingredients.

Cashier

Lowes Home Improvement

Lead cashier for garden center, nursery sales, Nursery specialist, Special order sales specialist, flooring specialist, kitchen design specialist, Installed Sales Coordinator Fast paced, demanding positions that all required customer interaction and commitment to detail. 801 Gilfillan Ave, Carver, MN 55315 H: 763-***-**** ac4l7p@r.postjobfree.com 2007

Cincinnati, OH

2002

Northridge, CA

20042004

20172017

20052005

20052005

20172017

2004

Responsibilities varied between position with the ultimate goal being customer centric Transferred from Pineville, NC to North Charlotte, NC to Austin, TX to Round Rock, TX to Palmdale, CA to Santa Clarita, CA

(helped with setup of new stores in Round Rock, TX and Santa Clarita, CA) Familiarity working with blueprints and CAD programs.

Education and Training

Master of Science: Criminal Justice/Forensic Science University of Cincinnati

Criminal Justice/Forensic Science

Bachelor of Science: Biotechnology/Medical Technology California State University Northridge

Biotechnology/Medical Technology

Lead Management Certification

Microsoft Excel Advanced Course

Fred Pyror

Six Sigma Green Belt Certification

University of St. Thomas

SPC Certification

University of Minnesota

Food Safety Certification - PCQI

Tag Team

Malting and Brewing Science

MBAA

Malting Course

CMBTC

Activities and Honors

Member of Industry Liason committee for the Barley Cap grant; Member of the Industry Liason committee for the TCap grant; Former Member of ASBC Board of Directors (Publications Director); member of ASBC Technical Committee; Past member of MBAA as District Board of Governors representative (previously pres, vp, treasurer and secretary - 10 year term total) Member of AOAC, ASC, AMBA (technical committee). References

Jesse Theis: COO Rahr Corporation; 612-***-****

Ken Smith: Director of Production Gambrinus Malting Co; 250-***-**** Cody Marshall: Director of Production Rahr Malting Canada; 403-***-**** Theresa Chicos: Quality Lab Manager Rahr Malting Co; 507-***-**** Aaron Golston: Lagunitas Brewery; 253-***-****

Arthur Isaacson: Lead Tech Rahr Malting Co; 763-***-**** Jane Giacobassi; HR Director MRA; 612-***-****



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