Customer Service Manager

MELISSA GORDON

ADDRESS: *** **** **. *** * KINGSLAND, GA 31548 CELL: 704-***-**** EMAIL:**********@*****.***

Objective:

To obtain employment with an agency for the advancement of my career within your company. Accomplished manager with a diverse background in multi-function office operations and customer service. Having extensive experience and interest that are equivalent with the requirements of the position available. Customer relations operator focusing on developing long term customer relationships. I have equipped myself with the ability to handle many roles within a company and the ability to adapt to continuing demand in most work environments. I am looking forward to becoming a productive part of a dedicated goal reaching team.

Education:

High School Graduate (05/2003)/ Kings Mountain High School/ Received Diploma

Some college (2003-2005)/ Cleveland Community College/ Business Management Major 1 years of courses completed maintaining “dean’s list” while attending.

Experience:

Office Manager/ (06/2009 –12/31/2017) (Business closed)

Chesser Heating & Air, Inc. 200 N. Lee St., Kingsland, GA 31548

Contact: HR/June Shattuck Cell: 912-***-****

RESPONSIBLITIES INCLUDE:

Customer service, accounts payable for customer billing as well as accounts payable for most of the company’s distributors. Receiving and dispatching service calls from walk in, emailed and called in service calls and estimates. Accurately read blueprints and ensured all customer invoice billing were sent out and accounted for. Inventory and ordering parts, materials and equipment. Ensuring billing for the business accounts were correct and submitting warranty paperwork and verifying proper credits received when statements were received. Responsible for getting daily company deposit Corrected billing discrepancies. Created and submitted estimates/proposals to customers and requesting proposals and cost from distributors to ensure job is priced and quoted properly. Scheduling employees and customer appointments. Ensuring office personnel and service technicians are completing task appropriately and by regulation. Entering customer data into company database. Submitted w-9, tax info and insurance certificates as required by commercial accounts. Cleaning and maintaining an organized work area.

General Manager/ (06/2006-06/2009) (Better Job Opportunity Available)

Sonny’s BBQ 1380 E. Boone Ave., Kingsland, GA 31548 / Contact: 912-***-****

RESPONSIBLITIES INCLUDE:

Customer service, inventory and ordering for the entire restaurant. Overseeing and Scheduling approx. 50-75 employees. Completed catering orders for any # amount of guest and figured in the appropriate amount of food required to feed the number amount requested. Made catering deliveries and set up for full service catering at events. Supervised all areas within the store and maintained all corporate and state regulations and guidelines for food safety and standards. Input daily operation information into database for company. Training new employees and existing employees when needed. Filled any position when short staffed. Ensured all food was prepared and served in a professional and appealing manner. Maintained food and labor cost. Ensured all areas of store/restaurant was running proficiently and effectively. Completed daily and quarterly reports required by company owners and corporate.

Skills:

Many years of experience providing a high-level of customer service

Capable of interacting with a wide variety of customers in a demanding work environment

Microsoft office, word and excel software proficiency

Analytical skills and procurement specialist

Notary public in the state of Georgia Expiring 04/11/2020

Proficient with Synchrony Financing and experience with other financing institutes

Received certificate of financing knowledge with Synchrony Financing (York Equipment)

Working well collectively and independently

Certified in selling Trane Air (Ingersoll Rand Company) as well as knowledge of HVAC parts and various brands and types of equipment for commercial and residential applications. Knowledge of blueprints for proposal submission and job completion

Knowledge and training in submitting certified payroll for government funded jobs on the government designated site required (Davis Bacon Wages)

E-Verify administrator for Homeland Security employment verification. Completed course for the company to Input employee information and case closeout

Previously Serv Safe certified (expired due to choosing different career path)

Proper food handling, procedures and cleanliness knowledge

Extensive knowledge of front of the house and back of the house operations

Catering and prep experience for small and large amounts of guests.

Inventory knowledge and ability to maintain consistency

REFERENCES

GREG YANCEY (WITH CREGGER DISTRIBUTORS) 912-***-****

MICHAEL STRICKLAND (WITH YORK DISTRIBUTION) 904-***-****

STACY & WINNIE (WITH UNITED REFRIGERATION) 912-***-****

TAMARA BROWN (WITH TTB DESIGNS) 336-***-****

JODY SLOAN (WITH CAMDEN COUNTY SCHOOLS) 912-***-****

FURTHER REFERENCES AVAILABLE UPON REQUEST!

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