PHILIP GULLA

***** * ********** *****, ******, TX 77532 - Phone: 832-***-**** - Email: ac4kwk@r.postjobfree.com

https://www.linkedin.com/in/philipgulla

profile: infrastructure specialist

~ Technical Analytic Troubleshooter Infrastructure Support ~

Technical Skills: Windows 2000/2003/2008R2/2012R2 Linux MS SQL 2005/2008/2012 VMWare Hyper-V Nagios SCCM Spiceworks Google Apps Lotus Notes / Domino BackupExec DPM Exchange

More than 18 years of experience in software and hardware customer support, 12 of those years include infrastructure support over multiple facilities.

12 years of Windows Server implementation and support over multiple locations.

Five years of experience working in a data center environment with about 300 corporate accounts.

Combined 15 years of experience in implementation and support of collaborating tools.

Strengths in all aspects of infrastructures which includes workstations, servers, phone system, security and networkings.

Technical troubleshooting and assessments are my strongest skill sets due to 18 years of IT experience.

systems administrator/systems engineer experience

Design Tech Homes – 18750 Interstate 45 Spring, TX May 2016 – September 2017

Systems Network Administrator

It is a place visitors can go to be inspired and get ideas as they plan to build or remodel the home of their dreams. It is a one-of-a-kind venue where you can build, remodel, decorate and finance your home. One stop shop.

Responsible for the IT infrastructure of the company. The infrastructure has about 20 Windows/Linux servers servicing two locations with about 85% of the servers running virtually via Hyper-V (versions 2008/2012R2). Implemented an intranet cloud based Wiki application to help archive and centralize documentation. Below are some of my skills used for this company:

Manage backups daily using Microsoft DPM.

Patch management and software deployments via MS SCCM.

Telephony support using Cisco IP phone system.

Support Microsoft services such as Active Directory, Hyper-V, Terminal Services and Exchange.

Company IT helpdesk support for users and tracking IT requests using Spiceworks ticketing system.

Manage security photo id badge access to building for employees and tenants.

Houston Symphony Society – 615 Louisiana St., Suite 102 Houston, TX November 2003 – March 2015

Sr. Systems Administrator

A non-profit organization whose mission is to inspire and engage a large and diverse audience through exceptional orchestral and non-orchestral performances, educational programs and community activities.

Management of IT infrastructure of the Houston Symphony. Responsible for designing, implementing and maintaining IT systems and infrastructure to support the goals and objectives of the Symphony. The infrastructure has about 20 Windows servers spread over three locations with some running virtually using VirtualBox and VMware ESXi 5.1. Implement infrastructure monitoring cloud service to detect server issues and alert proper IT staff via email and text. Serve as an escalation point to all IT staff and able to assist them directly when workload is overwhelming. The concert ticketing/donations system was a 24/7 environment and requires me to be on call for all major issues to the environment.

11 yrs of Windows Server experience which includes configuring, upgrading and maintenance support.

11 yrs of support to 100 staff users, 150 musicians, 20 Volunteers and 20 call center users for their IT needs.

7 yrs of Lotus Notes/Domino configuration and administration.

3 years managing Microsoft Active Directory including initial migration to AD.

10 years of TCP/IP networking support including RDP, VPN, SSL, DNS, DHCP, VoIP and MPLS

10 years Microsoft SQL database administration including 2 years of analytic report writing and data mining.

9 years of Sonicwall firewall support; LAN, WAN, DMZ, VPN, DHCP, content filtering and routing statements.

11 years of maintaining and verifying scheduled data backups including archiving and electronic retentions.

11 years of digital phone system support with 6 years of IP phone (VoIP) support over three locations.

Evaluate current technology status on equipment and recommend yearly upgrades.

5 years of virtualization technology support with VirtualBox and 3 years of VMWare ESXi 5.1.

10 years of RDP (Terminal Services) support including configuring and administering.

11 years of end user Desktop support for Windows, Mac OS and Linux workstations.

5 years of cloud service support on L.A.M.P. system; Infrastructure monitoring cloud service (Nagios).

10 years of MS IIS implementation and support including html, aspx, web service and WebAPI support.

8 years of credit card server support and reconciliation issues to ticketing/donation and financial systems.

PCI Compliance (PCI DSS) experience with implementation and continuously maintaining compliance.

Interliant Inc – 1301 Fannin St. Houston, TX March 1998 – July 2003

Lotus Notes System Administrator

Interliant Inc provided managed infrastructure solutions, encompassing messaging and collaboration, managed hosting, bundled-in managed security, and professional services. In 2003, Interliant Inc was acquired by Navisite Inc.

Perform Lotus Notes R4 and R5 user and server administration support including, server monitoring, server setup and configuration, backups, connectivity and remedying Domino server issues. Analyze and resolve server crashes, replication, connection, mail routing and database issues. Data Center NOC experience which includes training.

5 years of Lotus Notes / Domino administrator experience.

Support the Lotus Notes Houston Data Center with 300 corporate accounts throughout the US and internationally.

Internal Lotus Notes/Domino support for its 100 plus employees and Lotus Notes internal infrastructure.

Help implement NOC for the Houston Data Center location and trained the NOC at the Atlanta Data Center location.

Wang Global Inc – 9009 West Loop S Houston, TX 77096 January 1996 – March 1998

Tier 1 Phone Customer Support

A former 24/7 customer support call center for the ISP Atlantic Bell customers.

Provide first level phone customer support for the ISP Atlantic Bell customer on the east coast. Support includes software setup installation, connectivity and an assortment of user end issues with ISP services.

Develop customer service skills to work with irate and computer illiterate customers.

Assist with the installation setup and troubleshoot Mac/PCs with Atlantic Bell ISP setup software.

Troubleshoot connectivity issues dialing into the server for internet service.

Troubleshoot email, web browsing and other ISP services offered by Atlantic Bell.

education

University of Houston/University of Texas at Austin: Coursework in Mathematics and Computer Science

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