Resume

Sign in

Customer Service Manager

Location:
Las Vegas, Nevada, United States
Posted:
February 22, 2018

Contact this candidate

Ken F. Lawson

**** *********** **.

Las Vegas NV. 89121

805-***-****

ac4kw5@r.postjobfree.com

OBJECTIVE To secure a position with a growing organization that will allow me to utilize my skills and abilities in Human Resources or Operations. WORK EXPERIENCE:

Director of Human Resources February 2007 - present FarHeap Solutions Inc. Printing and Publishing

Oversee all HR functions for all FarHeap Solutions Inc. companies. FarHeap Corporate OpenSoft Technologies Tech-Corps Premier Response Print Fulfillment Services Overnight Prints Development and implementation of policies and procedures. Write, edit, update maintain Hand Books for all companies. Create and publish forms to be used by all employees. Manage and maintain operating systems: E-mail Addresses, I.M. Accounts, Time Keeping systems (I- Guard) Security Camera systems. E-Verify access. BSO access. Schedule and conduct Anti Harassment Training classes. Schedule and conduct HIPAA training classes. Maintain compliance with all OSHA standards and post required annual form 300A Conduct ergonomic assessment and training in an effort to eliminate workers comp. claims. Act as Safety Manager conducting safety meetings and training classes. Act as Benefits Administrator for all Health, Dental, Vision and Life group policies as well as voluntary policies. Work with brokers to negotiate annual renewals for all Insurance policies. Health and Welfare policies as well as Auto, and Workers Comp. Handle all Auto and Workers Comp. claims. Work with local clinics and urgent care facilities to establish accounts for preemployment and post accident drug screening. 401-K Plan Administrator, working with financial institutions, CPA's and Auditors. Involved with plan creation and start up, fund selection, matching contribution calculations and vesting schedules. Involved with annual filing of the form 5500 with the DOL. Administrator for Payroll and HR systems. Proficiency with ADP as well as Paychex. Recruiting and Talent Acquisition through job postings and publishing ads. on job boards such as Monster, Career Builder, Dice, DETR, Cal Jobs. As well as attending job fairs and establishing relationships with colleges and vocational schools.

1

District Manager October 2004 - February 2007 Dollar Tree Stores State:California Retail

Managed the largest District in the state. Included 17 existing stores and 6 scheduled Grand Openings. District extended from North L.A. County through Ventura County and Santa Barbara County into San Luis Obispo County. Ending in Paso Robles. Responsible for all store operations including but not limited to the following. Managing P&L statements. Managed and maintained operating systems. HR Self Serve, Time Keeping, Passwords and Combinations. Recruiting, hiring, training and managing store associates. Progressive discipline and corrective action as needed. Dealing with government agencies such as OSHA, Police, Fire, DOL, EDD, Dept. of Health. Negotiating leases and dealing with owners, landlords and mgt. companies. Inventory control, ordering, recalls, Store conditions Customer Service issues Setting up and maintaining bank accounts for all stores. Verifying deposits, researching and investigating all banking transactions. Managing and reducing Workers Comp claims. Safety training. Loss Prevention and Shrink Control. Appearing and testifying in court for any case related to the stores in my district. Communicating with Corporate Headquarters in Va. District Manager May 1979 - October 2004 Rite Aid Corp. State:California Retail

Managed the largest and highest volume district in the state. 21 stores in L.A., Ventura and Santa Barbara Counties.

Responsible for all store operations including but not limited to the following. Managing P&L statements. Controlling payroll and labor budgets. Hours, dollars and percent to sales goals. Managed and maintained operating systems. KRONOS, SYSM, Kodak photo processing, Staff Works Scheduling. Recruiting, hiring, training and managing store associates. Progressive discipline and corrective action as needed. Dealing with government agencies such as OSHA, Police, Fire, DOL, EDD, Dept. of Health, Ca. Board of Pharmacy, Retail Clerks Union. Local 770 and 1036. Actively participated in negotiating labor contracts. Ca. dept. of Alcohol Tobacco and Fire Arms. Negotiating leases and dealing with owners, landlords and mgt. companies. Inventory control, ordering, recalls, Store conditions Customer Service issues Setting up and maintaining bank accounts for all stores. Verifying deposits, researching and investigating all banking transactions. Managing and reducing Workers Comp claims. Safety training. Loss Prevention and Shrink Control. Appearing and testifying in court for any case related to the stores in my district. Communicating with Corporate Headquarters in Pa. Consistently achieved the highest annual donations to the Childrens Miracle Network. Organized and participated in the annual CMN 2

telethon in Santa Barbara at Cottage Hospital.

EDUCATION: Bellevue College Bellevue, Washington Business Administration Economics Communications High School or equivalent, September 1977 - June 1979 Mercer Island HighSchool Mercer Island, Washington

CERTIFICATION: Professional in Human Resources

SHRM and BLR Certified Food Safety Manager HIPAA Compliance Lawroom Certified Payroll Professional, ADP and PayChex Anti Harassment, Workplace Compliance Lawroom SKILLS: Shrink Control Expert Public Speaking Expert Classroom training Expert Preparing and conducting presentaions Expert Computer Programs Microsoft Excel Expert Computer Networking Intermediate Managing personell Expert Managing Payroll and Labor Budgets Expert Managing and conrolling inventory Expert Organizational Leadership Expert Interdepartmental Organization and Communication Expert Communication Skills Expert writing editing communications word presentation Expert

LANGUAGES: English Fluent, Spanish Intermediate.

3



Contact this candidate