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Customer Service Microsoft Office

Las Vegas, Nevada, United States
February 22, 2018

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Patti Shepherd

***** ****** ***.

Las Vegas, Nevada 89129


Williams-Sonoma Inc. - Las Vegas, Nevada 2003-2016

Corporate Customer Relations Associate

●Information source for product, systems, policy and procedures regarding customer issues escalated from Executive Team Corporate Offices.

Complex and escalated customer service issues for four Call Centers were resolved through my strong service recovery skills. Executing creative problem solving and maintaining the documentation required for reporting brought success to my team.

●Partnered with and supported International and Regional Managers for all Williams-Sonoma concepts Retail Division. I also worked with Logistics, Private Label Credit Card Management as well as Williams-Sonoma Buyers and Sourcing Teams, demonstrating proficiency and aptitude to simultaneously take action on customer accounts in a fast paced environment.

●Maintained performance level that exceeded company rating far beyond what is characterized as major and outstanding resulting in saving company revenue.

●Proficient in Microsoft Office, AS400, Application Management System and Packaging Management System software.

●Achievements: Catch the Spirit recipient 2005, 2006, 2008, 2010

●Perfect Attendance: 2006, 2011, 2012, 2013 & 2015

Riviera Hotel & Casino, Las Vegas, Nevada 1993-2003

Entertainment Department/Box Office

Operated ticketing system for show and event tickets.

Processed payments according to established standards and procedures while maintaining accurate bank.

Processed daily shift sales reports and bank reconciliations.


Westmont High School, Hollansburg, Ohio

Dignity Health of Nevada - American Sign Language

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