Broadcasting B.A., Montclair State University Upper Montclair, N.J.
Customer Solutions Representative Southern California Edison
Organized, sorted and labeled documents digitally and manually for high usage and lower income clients. Processed private client information. Also, compiled data for trouble shooting technical issues with Sharepoint software.
Substitute Teacher Oxnard School District
Managed classrooms by monitoring students’ behavior and delegating daily jobs for students. Organized lesson plans in language arts, math, social studies, and science. Communicated lectures based on homework assignments. Designed tests and created impromptu games to enhance students’ learning. Delegated class jobs for students. Coordinated daily activities, graded homework, quizzes and tests. Responded quickly to frequent incoming calls to classroom regarding activities, academics, and students’ conduct. Processed daily paperwork for students with behavioral issues. Tutored students in subjects individually, and aided students with special needs, one-on-one.
Billing Representative Medtronic (Contracted)
Answered incoming calls and performed outbound calls to patients regarding payments on insulin pumps and supplies. Processed payments, credits, write-offs, and refunds, in addition to reviewing accounts for insurance processing as part of a call center team, to meet quota.
Claims Representative Radnet
Answered incoming calls from patients regarding radiology claims. Provided information regarding insurance coverage to patients while processing and submitting payments and claims.
Customer Service Rep Tier 2 Anthem (Contracted)
Answered and directed calls to appropriate departments, also, addressed basic questions and customer service needs such as: summarizing benefits, ordering I.D. cards, and reviewing bills and payments.
Data Entry Contracted Position
Reviewed and analyzed medical information to determine diagnosis codes for insurance companies, then input the data into the system to meet company deadlines.
Temp Admin/Personal Assistant Contracted Position
Prepared, organized, picked up, dropped off and delivered mail including, Federal Express and priority packages. Organized, ordered and distributed office supplies. Performed shopping errands, coordinated meetings, interviews, and travel itinerary, also, researched and booked discounted flights and hotels. Answered calls and organized monthly accounting/spending.
Technical Support Rep iPayment, Inc.
Assisted merchants with credit card terminal hardware and software issues. Provided credit card terminal training and installation assistance for merchants’ businesses to operate in credit card processing.
Customer Service Rep Anthem Blue Cross
Answered phones in a high volume call center environment. Processed insurance applications, cancellations, and new enrollments. Assisted with small company billing by auditing and reviewing payment histories, taking payments, renewing plans, closing out individual plans and entire small groups while also, establishing new businesses.
Scanner/Processor AIA Insurance Company
Analyzed bond forfeitures and various legal documents through prepping, scanning and processing.
ESL Adjunct Essex County College
Managed adult classroom for English as a Second Language. Created games, tests, group activities, and general lesson plans for foreign language students to enhance their reading, writing, and speaking skills in English. Instructed them on stronger ways to communicate and organize their ideas by collaborating with them to reach their personal goals.
Personal Assistant Essex County College
Managed office of former Newark Mayor, Sharpe James. Ordered supplies, answered phones, scheduled meetings with various school officials, performed extensive internet research on subjects and persons related to urban development, and also, brainstormed and contributed ideas for the new department on urban issues.
Efficient in Microsoft Word, Excel and Outlook. Internet and calculator friendly. Excellent communication skills, especially in writing. Quick learner!
*References and writing samples available upon request.