Sara Ivey Edwards
Mobile: 832-***-**** firstname.lastname@example.org
Leverage Corporate Training Management and MBA degree along with Consulting, Teaching, Real Estate Sales, Travel/Hospitality background to obtain leadership role with leading global organization. Developed and refined Teacher Consultation and Trainer role with third largest school district in Texas. Quality focus in Six Sigma practices, Change Management, Knowledge Transfer and Organizational Excellence. Experienced Real Estate Broker with broad knowledge of Real Estate, Mortgage and Title business practices working with buyers and sellers following transactions from end-to-end.
Dynamic public speaker experienced in training large groups in seminar/conference environment
Collaborating effectively with all levels of the organization to establish high-quality, valuable relationships with colleagues, management, clients and partners
Strengths in leadership, communication and team-building
Expertise developing Strategic and Annual plans
Understanding of global marketplace with conversational ability in Spanish and German (formerly fluent in both)
Self-directed and process oriented educator with passion for adult learning experiences
Sutherland Global Services (SGS), Houston, Texas
Corporate Trainer and Mortgage processor October, 2016 – October 2017
Working for global BPO organization, developed and delivered Client-based curriculum/training materials for Mortgage Processors handling inbound calls. Gained SGS-certified Corporate Trainer Enterprise-wide status while training and motivating large groups in end-to-end mortgage process – from loan application through “clear-to-close”. In addition to Mortgage, taught Corporate Quality processes, Relationship Building, Phone Techniques and Customer Relations. Also provided orientation in other SGS product lines to enable referral to other services. Trainees met and exceeded corporate goals/metrics.
Cypress Fairbanks ISD, Houston, Texas
Classroom Management Trainer/Consultant August 2008 – June 2016
Self-directed team member for Classroom Management division of Student Services office. Responsible for consulting with eight elementary schools, three middle schools and five high schools regarding classroom management issues and behavior management of challenging students. Training approach included Building Better Relationships – a hybrid, educator-focused program, well-known for its positive classroom management interventions.
Cypress Springs High School, Houston Texas
Teacher January 2005 - August 2008
Managed 9th grade on-level and 9th/10th grade at-risk English classes. Responsible for all classroom activities including students’ learning experiences, student-centered activities, assessments, grading and grade management. Communicated with parents and administration regarding both positive and constructive information regarding students.
Sara Ivey Edwards Page Two
RE/MAX Experience, Katy, Texas
Designated Broker May, 2015 – Present
Responsible for all contracts and real estate activities of over 30 realtors. Review, revise, and edit contracts and advertising. Develop and deliver engaging training to agents for all levels of experience. Business development and client retention activities such as lead generation, sales, customer service, and follow up.
Greater Houston Realtors, Houston, Texas
Broker/Owner June 2009 – May 2015
As an entrepreneur, I formed my own real estate brokerage firm. Responsible for reviewing and approving all contracts, negotiations and other activities pertaining to the sale of real estate. Business development and client retention activities such as lead generation, sales, customer service and follow up.
Home Team of America/Realty Executives, Houston, Texas November 2004 - January 2009
Realtor/Broker Associate Independent realtor, then broker associate responsible for all real estate activities from marketing through closing on all transactions. Worked concurrent with my teacher position. Worked with and trained new agents the business of real estate.
American Express, Houston, Texas 1998 - 2004
Project and Operations Team Leader
Hospitality industry-Travel. Managed various projects including investigation of data integrity regarding Client Summary Settlement, Office Closure, Employee Satisfaction Team, and Diversity Team. Handled day-to-day call center operations and managed operational effectiveness of key strategic account, including customer service related issues. Quality focus with Six Sigma practices, Change Management, Knowledge Transfer and Organizational Excellence. Tracked client satisfaction and enhanced employee development and retention through monitoring, feedback and coaching. Developed employee professional development program for team and designed partner checklist for new hire mentors. Trained new team members and facilitated continuing education for established team members.
Education and Certifications
Master of Business Administration – University of Phoenix, 2007
Bachelor of Science in Business Management – University of Phoenix, 2004
National Mortgage Licensing System (NMLS 1593022), February 2017
Certified Residential Underwriter, January 2017
Texas Principal Certification – Sam Houston State University, May, 2010
Professional Development and Appraisal System- Region IV, January, 2010
Instructional Leadership Certification- Region IV, July, 2009
English Language Arts 8-12 Teaching Certification, 2004
Texas Real Estate Broker License (5133930), August 2009
Texas Real Estate Salesperson License, November 2003
Microsoft Office Products Proficiency
Houston Livestock Show and Rodeo, Committee Volunteer and Buyer
Cy-Hope, Donations and volunteer work for this provider of food for Cy-Fair families in need
Houston Food Bank, Volunteer