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Customer Service Manager

Location:
Memphis, Tennessee, United States
Salary:
55,000.00 to 60,000.00
Posted:
February 22, 2018

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JESSIE L WINFRO

**** ********** *** 901-***-****

Memphis TN 38128 ac4kua@r.postjobfree.com

A highly skilled, talented and professional logistics operations supervisors with extensive cross-functional expertise in manufacturing, distribution in retail units for a major retail store chain. Earned a reputation as a confident and tremendously capable professional with a wealth of expertise in operations, logistics, maintenance, and staff development. Primary strengths lie in:

Business Operations Staff Training & Development

Project Management Logistics (Inbound/Outbound)

Accident & Incident Investigations Observations & Feedback

On-Time Delivery Improvement Inventory Control

SELECTED KEY ACCOMPLISHMENTS

Regional trainer for Sears Logistics; implemented new procedures for inbound/outbound processes. Was instrumental in creation of new documentation that is being used in all large Distribution Delivery Centers (DDC) across the country.

Responsible for training 5 new hires in the Olive Branch DC who after 6 weeks of training, able to obtain 100% goal daily.

Responsible for the re-certification of fork lift operators across the DDC network. Also helped with organizing certification documentation for personnel and re-writing procedures for re-certification.

CARREER PROGRESSION

SEARS/KMART LOGISTICS – 2001 to 2017

DDC Operations Supervisor, Olive Branch, MS & Memphis TN 2001 to 2017 Responsible for overseeing operations and providing direction to the team with high focus on improving processes and customer relations. Manage a shift of material handlers. Directly responsible for assigning tasks and approving PTO/vacation requests. Perform weekly observations for each material handler and provide feedback accordingly.

Department/Receiving Supervisor, Newnan, GA 2012 to 2014

Responsible for personnel and all inventory movement. Manage all facets of, and implement process controls for cycle counting/inventory management, order processing, inventory receipts, material handling and picking operations. Manage 14 receiving personnel to include training, counseling, and bi-annual performance reviews. Operational reporting on weekly basis to include inventory, productivity, throughput and accuracy. Daily communication and teamwork with other supervisors, managers, and senior managers to improve service to customers.

DDC Operations Supervisor, Olive Branch, MS 2008 to 2012

Responsible for overseeing operations and providing direction to the team with high focus on improving processes and customer relations. Manage a shift of material handlers. Directly responsible for assigning tasks and approving PTO/vacation requests. Perform weekly observations for each material handler and provide feedback accordingly.

DDC Regional Trainer, Braselton, GA & Pendergrass, GA 2004 to 2008

Responsible for training, evaluating, motivating, and leading large and successful teams of employees. Instrumental in warehouse start-ups in CA, PA, OH, and GA. Traveled to DDCs all over the country training and re-certifying material handlers in new facilities.

Fork Lift Driver, Braselton, GA 2001 to 2004

Responsible for picking, staging and tagging Back to Store (B2S) loads. Audited and processed Marketing Delivery Orders (MDO) merchandise.

COMPUTER SKILLS

MS Office Applications – Excel, Word, and Outlook; Experience in Windows and WMS environments and OTM, Oracle Transportation Management for Logistics Planning.

EDUCATION

Simmons High School, Hollandale, MS 1991 HS Diploma



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