Christine Eddinger

Plano, Texas

***/***-****- (Cell)

ac4ku9@r.postjobfree.com

Qualifications

Results oriented Project Management Professional with proven ability in leading and managing fast-paced high profile strategic initiatives. Strengths in leadership, global team building, communication, gap analysis, business process flow and modeling documentation, business requirements and problem solving.

Professional Experience

CVS Health, Irving, Texas 2016- 2018

Implementation Manager, Randstad Technologies, Consultant

Project Managed project teams of 10-15 team members with account management leadership for Senior Advisor Implementations Manager and Operations, for including small, medium to large and critical implementations. Projects include WellCare NE, WellCare Medicaid and PHP of MI.

Managed technical project teams of 15-30 team members by providing managerial leadership, setting goals and priorities in current and planned application services and support for Children’s Hospital.

Responsible for personnel management, performance reviews, competency development and training, coaching of facility application services resources.

Collaborated by building relationship and support opportunities with internal /external clients Interact with other departments, not limited to I.T., Account Managers and Operations Team.

Responsible for documenting processes and procedures pertaining to the project implementation by following CVS Corporate project management agile methodologies, IT strategies and serving as an implementation application service leader.

Maintained multiple project plans and various project documents, update project documents regularly in SharePoint repository and communicated to the clients and internal parties

Establish timelines and coordinate timing with internal and external clients for meetings, project deliverables and escalated issues or concerns.

Provided daily Client Status Progress Reports in Salesforce

Ensure a smooth transition from implementation to ongoing account management with consistent team support of application services for CVS Health locations.

Children’s Health Systems, Dallas, Texas 2014- 2016

Project manager I.T. PMO Implementations

Project Managed in Epic maintenance and software upgrades including working with technical services teams to test MyChart as well as EpicCare Link. Performed integrated testing and performed upgrade tasks. Worked with Epic Project Managers, Internal and Vendor Technical Support staff to resolve issues and perform upgrades as well as weekly team meetings to review open issues.

Managed technical project teams of 15-30, setting goals and priorities in current and planned application services and support for Children’s Hospital. team members by providing managerial leadership

Responsible of resource management, performance reviews training and mentoring for software application service resources.

Program Manager for Behavioral Health group in Population Health Organization for Healthy Planet module in Epic. Implement Healthy Planet, Epic’s Population Health modules for the Emergency Department, Asthma, Inpatient, Behavioral Health and Obesity. These modules provided the healthcare organizations to define, understand, engage, and track patient populations, as well as measure and improve care processes and outcomes over time.

Project managed the implementation of Children’s Learning Management System CHEX to Cornerstone On Demand migration with the Children’s Hospital Association for 5,000 employees. Cornerstone On-Demand, a global leader of cloud-based talent management software solutions, will provide an engagement in the workforce and leverage employee performance, achieve learning and performance objectives, and focus internal resources on strategic business initiatives for greater business results.

Conducted management workflow analysis and design sessions for Care Management, Social Work and Asthma program groups under Population Health organization for Healthy Planet module in Epic. Conducted testing and lead user acceptance testing while creating training and FAQ Documents. Lead training sessions for all staff, administrators and end-users while providing Go-Live Command Center for 10 business day’s support.

Project Management responsibilities to include the implementation throughout the project life cycle and works hand-in-hand with the vendors, Project Manager and Customer to oversee all aspects of the project. Primary contact for overall implementation activity. Oversee the approved project plan making sure all goals and objectives are met and that project is kept on track, on schedule and within budget.

Blue Cross Blue Shield Clinical Healthcare, Richardson, Texas 2012- 2013

Project manager consultant, I.T. PMO Implementations

Project Managed Hardware and Software Implementation projects in the Clinical Quality business and Health Wellness Program for the Blue Cross Blue Shield Healthcare Systems, one of the largest Healthcare providers utilizing Project Management Methodologies with 6 to 40 project team members.

Project Manager for 10 Blue Cross Blue Shield Revenue Cycle Management Healthcare Mc Kesson Practice Solutions offering on-line payments, verification of data, accurate patient information, real-time electronic payments, financial overview of claims, patient/hospital equipment, software implementations with hospitals and medical offices simultaneously across the nation.

Worked with the Compliance Department and the PMO Change Control Board to ensure IT control procedures as required by HIPPA, Sarbanes Oxley (SOx) and Corporate Audit.

GE Clinical Healthcare Solutions, Plano, Texas 2011- 2012

Project manager consultant, I.T. PMO Implementations

Project Managed the GE Centricity Practice Solutions systems implementation process for 60+ GE Healthcare’s Centricity Practice Solutions (CPS) EMR Allscripts software implementations with hospitals, medical offices and Health Wellness Clinics including Urgent Care Centers simultaneously across the nation.

Responsible of resource management, performance reviews training and mentoring for software application service resources.

Healthcare Revenue Cycle Management Healthcare Mc Kesson Practice Solutions offering on-line payments, verification of data, accurate patient information, real-time electronic payments, finical overview of claims, patient/hospital equipment, software implementations with hospitals and medical offices simultaneously across the nation.

Conduct client on-site or remote implementation reviews, advise customers on alternate methods of solving problems, recommending solutions, and recommending procedural implementation work flow of software for a specific environment. Manage customer satisfaction and customer quality requirements and issues

Michaels Stores Corporation Inc, Irving, Texas 2009- 2011

ITPO Implementations, AT TASK Project manager

Project Managed following the Michaels Infrastructure Technical ITPO Agile Project Life Cycle Phases from initiation through completion with oversight of planning, communications, requirements gathering documentation, quality assurance/control, and operational support.

Implemented the @task Project Management Portfolio Application within the Michaels Infrastructure Technical Team for 150 plus end-users on-shore and off-shore.

Created and managed the Michaels @task Help Desk to facilitate the end-user development and education initiatives by linking on-line educators.

Managed and maintained the Project Portfolio in @task that communicates tasks, milestone dates and project status and resource allocation. Created and tracked project plans and managed the project team to deliver according to scope time-frames within budget constraints of the plan.

Systems Administrator of the @task, a web-based platform document repository used to share information and foster collaboration between users and the Infrastructure Department.

Dr Pepper Snapple, Plano Texas 2008- 2009

Project manager consultant, I.T. PMO Implementations

Project Managing the Convergence II of the Dr Pepper Snapple Bottling Group’s 4.6C and 4.0B SAP instances onto a single new SAP ECC 6.0 instance. To include a $23 million reengineering of the Legacy Financial System in to SAP FI/CO/PS/BI environment

Project Managed the PMBOK Project Life Cycle Phases from initiation through completion with oversight of planning, communications, requirements gathering documentation, quality assurance/control and operational support.

Managed and maintained the Project Schedule in MS Project that communicates tasks, milestone dates and project status and resource allocation. Created and tracked project plans and managed the project team to deliver according to scope time-frames within budget constraints of the plan. Administrator of the Microsoft SharePoint, a web-based document repository used to share information and foster collaboration between users.

Perot Systems, Plano, Texas 2007- 2008

Project manager, Clinical Quality

Project Managed Hardware and Software Implementation projects in the Clinical Quality business area for the Tenet Healthcare Systems, one of the largest hospital clients utilizing Project Management Methodologies with 60 project team members.

Managed 25 Tenet Healthcare Systems Cycle Management Healthcare Mc Kesson, Allscripts, TMG. Practice Solutions offering on-line payments, verification of data, accurate patient information, real-time electronic payments, finical overview of claims, software implementations with hospitals and medical offices simultaneously across the nation.

Managed the integration of the scope, time management, cost control, quality, human resource, communication plan, and risk analysis utilizing PMBOK-based Project Management Methodology.

Overall project managed the project plan, budget, structure, project schedule, project risk, business requirements, conducted gap analysis, business process flow and modeling requirements, and staffing requirements.

Achieved $120 million incremental revenues by project managing the enterprise of the hardware/software implementation for 164 hospital locations.

CompUSA, Dallas, Texas 2006- 2007

Project manager, PMO IMPLEMENTATIONS

Project Managed and implemented major corporate initiatives ensuring significant compliance impact for CompUSA point-of-sale contract model usage, standard contract language and due diligence processes.

Project managed new business strategies for Hardware and Software Implementation interventions with the Sales organization for the Healthcare industry.

Managed projects with multiple client’s interlock for processes, procedures, customer training and implementations utilizing agile mythologies.

Manage to a rapidly moving retail client focus, changing requirement, situations involving customer resolution of inter-related and competing issues.

Project managed remote Desktop Upgrades, Break-fix, IMAC, Printer Installations, High Definition Televisions and Cell phones.

BancTec, Inc. Irving, Texas 2004-2006

Project manager, PMO IMPLEMENTATIONS

Created, developed, trained and implemented a Start-Up Project Management Office.

Developed and implemented consistent standardized processes and procedures utilizing the PMI Project Management Methodologies practices for Start Start-Up Project Management Office

Ensured project governance of similar projects for Hardware, Software Implementations utilizing the established Project Management Methodologies.

Administrator of Microsoft SharePoint, a web-based document repository used to share information and foster collaboration between users.

Project managed remote Desktop Uses Break-fix, IMAC and printer installations for Dell Bell South Perot Systems Account and Lexmark. Including Network Management, User Management, LAN Security, Messaging and Firewall, Antivirus, Routing and Switching.

Electronic Data Systems, Plano Texas 1989-2004

Program/Project Manager, EDS Global Operations

Project Managed major global corporate initiatives ensuring significant compliance impact for EDS point-of-sale contract model usage, standard contract language and due diligence processes.

Project Managed the Global Learning Management System Portal to facilitate the development and education initiatives by linking on-line educators, international development for EDS University.

Managed global projects through PMI (Project Management Institute) sanctioned methodologies utilizing the complete lifecycle approach. Areas of strength include scope management, requirements gathering, project and schedule management, risk management, resource management, quality management, change management, communication management including stakeholder interface.

Project Managed remote desktop upgrades. Including Network Management, User Management, LAN Security, Messaging and Firewall, Antivirus, Routing and Switching.

Achieved $107 million in incremental revenue by project managing the establishment of standard contract language and due diligence processes.

Project Manager, EDS University Global Vendor Management

Project Manage the creation and implementation of the installation of EDS Global University Portal for 120,000 corporate employees for Sales, Leadership Development, Professional Development and I.T. Product delivery and Professional Certifications delivered through instructor led and web-based technologies.

Managed contract global project management to ensure contract compliance and risk management across multiple vendors.

Project Managed global vendor selection and implementation plans, risk management, resource management schedule definition and monitoring, communication management among project team, clients and stakeholders.

Leveraged existing U.S. contracts to negotiate global contracts and managed implementation in the United States, Europe, Asia Pacific, Latin America and Canada.

Implemented and managed the EDS Global Training Learning Management System (LMS) Database applications portal for the Global Call Centers.

Achieved 35% global savings on international leverage of U.S. vendor contracts with multi-national discounts by establishing an extensive international vendor management function.

Account Manager, EDS Supplier Education Services – E. Solutions

Leveraged global training agreements to facilitate client utilization of corporate training by the creation of the Client Training Catalog for E. Solutions sales force.

Object Managed and account consulting to clients concerning copyright, intellectual property, non-disclosure, and import/export compliance issues.

Governed discounts by establishing Supplier Relations Team as single point of contact for reseller agreements.

Achieved $5 million in annual savings by leveraging internal training contract agreements and reselling to EDS clients.

Increased win rate and revenue of deals in providing the EDS sales force opportunities to increase client value by facilitating client utilization of corporate training interventions.

Supervisor, EDS Supplier Education Services – Technical Development

Established and managed function and team as single point of contact of all vendor-related corporate training registrations and discount management, maintaining a high customer satisfaction rating.

Enabled significant cost reductions by refining, implementing and streamlining processes for scheduling of training and implemented key service indicator measurements for service excellence.

Leveraged existing U.S. contracts to deliver vendor-supplied technology-based training to more than 125,000 global EDS employees by establishing and managing global vendor management programs and team in the United States, Europe, Asia Pacific, Latin America, and Canada.

Contract Administrator – EDS Technical Development

Administered and negotiated training discounts for EDS Corporation as single point of contact for supplier relationships inconsideration of current and future training needs. Conducted comprehensive vendor comparisons for best just-in-time training solutions.

Education

Professional Education

Project Management Institute- Candidate for the Project Management Professional (PMP) Certification by the Project Management Institute. PMBOK-based Project Management Methodology, and experience with Agile and Waterfall projects.

Healthcare Development Training- HIPPA Compliance Training, Perot Systems Healthcare Services Privacy Policy training, and ISO9000 Training, Healthcare Standards & Ethical Principles Training.

Leadership Development- Leadership Series, Management Essentials, Behavioral Interviewing, Conflict Management & Resolution, Performance Management, Compensation Management, Career Development and Management.

Professional Development – Problem Resolution, Information Security Management, Facilitation, Techniques, Presentation Techniques, Effective Business Writing, Radiant Learning, Mind Mapping.

Richland, College, Dallas, Texas. Fluent in French. Agile and Waterfall projects

Professional Education Skills- Microsoft Office Suite 2007-2010 MS Word, MS Excel, MS Project, MS Visio and MS PowerPoint, Web-EC, Solutions EC, E-Project, Outlook, SharePoint, SalesForce, HP Quality Center, @task Portfolio Management Portal, Siebel CRM, PeopleSoft, Timesaver, IM, Novell, Clarity.

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