Jennifer A. Diaz

206-***-**** - ac4ktr@r.postjobfree.com

https://www.linkedin.com/in/jennifer-anne-diaz-827889142/ SUMMARY

Motivated client focused Account Manager with over 25 years group employee benefits experience. Resonate with client needs regarding benefit programs while providing strategies and long term solutions. HIGHLIGHTS

• Strong client relationships

• Contract and renewal negotiations

• Strong interpersonal skills

• Carrier and producer experience

• Experience with complex custom clients

• Client retention 100% in last 11 years

• Proactive communication

• MS Office and CRM proficiency

EXPERIENCE

Senior Account Manager March 2010 to June 2017

Premera Blue Cross

• Collaborate client renewals with key stakeholders, develop ongoing strategies for large, complex accounts.

• Maintain and foster long-term relationships through daily, weekly, monthly and annual meetings.

• Present at client meetings, benefit fairs, open enrollment, trust and board meetings.

• Discuss current market trends, wellness and ancillary programs to enhance employer offerings.

• Ensure clients are compliant with Affordable Care Act and required regulations.

• Manage accounts totaling over 39,000 members, increasing membership by over 40%. Account Manager February 2007 to February 2010

Premera Blue Cross

• Negotiate renewals, contracts, long term strategies with clients, internal stakeholders and underwriting.

• Review benefit booklets, summaries, and contracts.

• Foster relationships with key internal stakeholders to advance to Senior Account Manager.

• Plan, coordinate, attend renewal meetings, benefit fairs, internal and external meetings. Account Coordinator November 1997 to February 2007 Premera Blue Cross

• Excellent customer service and problem solving.

• Provide monthly, quarterly, annual and customer reports

• Review benefit booklets and create benefit summaries.

• Data entry for downstream partners to build accurate and essential renewal information. Education and Certifications

Washington State University - Bachelor of Science - Psychology Current Producer License - Life & DI - WA State

AWARDS AND HONORS

Exceeded sales and membership goals 10 of 11 years Platinum Club Winner (2009 & 2015)

Top Life Sales (2011)

President, Public Relations Chairman and Panhellenic Rep – Gamma Phi Beta

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