Qualifications
Reliable and motivated company employee with proven ability to complete multiple tasks concurrently.
Strong desire to work effectively with teams or individually to achieve the company’s goals.
Education
Keiser University– Fort Lauderdale, Florida December 2012
Associate of Science, Diagnostic Medical Sonographer
Professional Experience
Unisource Discovery- Customer Service Representative September 2013 - Present
Miami, FL
Customer Orders Representative
Create and forward subpoenas to corresponding facilities on behalf of the company’s clients.
Facilitated communication with clients, both attorneys and paralegals, regarding all client cases.
Data entry of new orders
Create/amend documents
Forward documents to clients for approval
Check reports of pending served documents
Locate proper client information to serve documents per attorney requests
Maintained department email.
Notice of Production of Non-Party Representative
Forward documents to routing for service
Handle objections, waived hold periods
Scan and copy
Received documents to date and file via electronically
Electronic filing of subpoenas with county courts
Maintained department email
Order Assembly Representative
Assemble finished documents in correct order with regards to city and type of service
Customer Service Representative
Answer all incoming phone calls regarding client subpoena requests.
Facilitated credit card payments for records for clients.
Processed credit card information from Law firms for copies of records obtained.
Follow up phones calls with facilities to obtain different records for upcoming cases.
Enter invoices into the proprietary company system
Maintained customer support email.
Forward faxes of all upcoming cases.
Maintain daily log of time management
Speak to clients regarding orders and issues.
Educated on HIPPA and other related medical field policies and procedures.
Outpatient Pathology Associates – Receptionist/Administrative Assistant April 2003- January 2004
Sacramento, CA
Made appointments for outpatients for fine needle aspiration or biopsies.
Labeled all sample slides with information for the doctor viewing the case.
Gathered and sent off materials for outside clinics to collect samples and send back to be read.
Answered phones and transferred calls to appropriate doctor or department.
Educated on HIPPA and other related medical field policies and procedures.
Ordered medical supplies for contracted doctors.
Ran errands for Doctors in office.
Supported office manager with daily activities.
References
Available upon request