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Customer Service Representative

Miami, Florida, United States
February 22, 2018

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Reliable and motivated company employee with proven ability to complete multiple tasks concurrently.

Strong desire to work effectively with teams or individually to achieve the company’s goals.


Keiser University– Fort Lauderdale, Florida December 2012

Associate of Science, Diagnostic Medical Sonographer

Professional Experience

Unisource Discovery- Customer Service Representative September 2013 - Present

Miami, FL

Customer Orders Representative

Create and forward subpoenas to corresponding facilities on behalf of the company’s clients.

Facilitated communication with clients, both attorneys and paralegals, regarding all client cases.

Data entry of new orders

Create/amend documents

Forward documents to clients for approval

Check reports of pending served documents

Locate proper client information to serve documents per attorney requests

Maintained department email.

Notice of Production of Non-Party Representative

Forward documents to routing for service

Handle objections, waived hold periods

Scan and copy

Received documents to date and file via electronically

Electronic filing of subpoenas with county courts

Maintained department email

Order Assembly Representative

Assemble finished documents in correct order with regards to city and type of service

Customer Service Representative

Answer all incoming phone calls regarding client subpoena requests.

Facilitated credit card payments for records for clients.

Processed credit card information from Law firms for copies of records obtained.

Follow up phones calls with facilities to obtain different records for upcoming cases.

Enter invoices into the proprietary company system

Maintained customer support email.

Forward faxes of all upcoming cases.

Maintain daily log of time management

Speak to clients regarding orders and issues.

Educated on HIPPA and other related medical field policies and procedures.

Outpatient Pathology Associates – Receptionist/Administrative Assistant April 2003- January 2004

Sacramento, CA

Made appointments for outpatients for fine needle aspiration or biopsies.

Labeled all sample slides with information for the doctor viewing the case.

Gathered and sent off materials for outside clinics to collect samples and send back to be read.

Answered phones and transferred calls to appropriate doctor or department.

Educated on HIPPA and other related medical field policies and procedures.

Ordered medical supplies for contracted doctors.

Ran errands for Doctors in office.

Supported office manager with daily activities.


Available upon request

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