Manager Management

DAVID E. JACKSON

706-***-**** • ************@*****.***

Cave Springs, Arkansas

Accomplished Director of Operations in multi-unit franchise management in the restaurant industry with a consistent and successful track record for successfully increasing profits while simultaneously reducing expenses year-over-year.

Strategic leader known for results-focused vision, cultivating valuable partner relationships in highly competitive markets, superb customer-centric problem solving skills and owner-operator training, tenaciously tackling tough issues head on, streamlining processes, building up and turning around businesses with a strong emphasis on team work, and promoting a positive work environment.

• Operational Development • New Account Facilitation

• Project Leadership • Marketing & Merchandising

• Team Building, Coaching & Mentoring • Results Focused Initiatives

• Staffing Initiatives and Training • Business Innovation and Insight

• Relationship Management • Sales Forecasting

• Key Client Retention • P&L Management

EXPERIENCE

DIRECTOR OF OPERATIONS 2009 – Present

Tasty Foods (D.B.A. Zaxby’s) North West Arkansas

• Manage a competitive market overseeing five locations and 150+ employees

• Locate and develop new sites, guide locations through corporate and governmental approval processes, and

oversee construction and new store openings

• Write business plans and maintain budgets for all locations

• Hire and train management and crew team members

• Analyze financial performance to ensure business profitability is in line with business goals

• Develop strategies and initiatives to influence appropriate action in problem areas

• Assist in the creation and adherence of company’s vision, values, and mission

OWNER/OPERATOR 2006 – 2009

Zar Foods (D.B.A. Zaxby’s) North West Arkansas

• Managed the development and opening of five successful locations in a competitive market

• Responsible for hiring and training all opening crews and management staff

• Oversaw the day-to-day operations and ensured business growth

• Managed P&L

• Developed strategies and implement systems to train management teams to effectively resolve challenges,

minimize risks, and stay customer-focused, which led to my lead store becoming the “Gold Standard” location for

testing and training within a multi-state region

• Reduced operating expenses by 15% through restructured management and streamlining procedures to become

more efficient

• Managed multiple vendors

AWARDS:

• Best Guest Services, 2006

• Speed of Service, 2006

Continued

David E. Jackson

GENERAL MANAGER 2001 – 2004

Zax, Inc., (D.B.A. Zaxby’s) Athens, Georgia

• Acquired new position at established location and grew sales by 15% in three years

• Picked by senior leadership to travel to new franchise locations and assist in training and new opening process

ASSISTANT MANAGER 2000 – 2001

Zax, Inc., (D.B.A. Zaxby’s) Valdosta, Georgia

ACTIVITIES & HONORS

• Coordinated and managed all fundraisers across five locations for charities including: Ronald McDonald House,

Walk for Wishes, Make-a-Wish Foundation, Habitat for Humanity, St. Judes, the Single Parent Foundation, and

The Potter’s House Angel Tree

• Member of the Chamber of Commerce in all markets

EDUCATION

Valdosta State University May 1999

Business Management/Marketing Valdosta, Georgia

https://www.linkedin.com/in/david-jackson-5528505a/

References available upon request.

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